IBM Voluntary Community Assistance Network V-CAN User Manual page 32

I
NDIANA
Press (1) for E
Press (1) for Healthy Indiana Plan (HIP); (2) B
Food Stamps, C
IMPACT Employment S
Main Menu Opt
1) Find a Local DFR Office
2) Check Case Status
3) Report a Change
4) Listen to Frequently
5) EBT Questions (to obtain more detailed EBT account
information from JP Morgan)
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
Call Center Main Menu
Call Center M
Main Menu (7am – 7pm loc
nglish or (2) for Spanish
ash Assistance or Health Coverage
ervices
ions:
1. Apply for Assistance (by spe
2. Check Case Status
3. Ask a bout a Letter or Notice
4. Report a Change
5. Review or Reschedule an Appointment
6. Find a Local Office
7. Request a Proof of Eligibility Lette
8. More Optio ns
(1) Trouble Getting Required Information
(2) Report Suspected Fraud
( 3) Questions about Electronic Benefit Tran
(4) Frequently Asked Question
(5) Third Party Inquiry (general or case
(6) Other Questions
Main Menu (After-Hours Automat
(leave a message with c
Asked Questions regarding:
1 Programs (Food Stamps, Cash Assistance (TANF), )
Medicaid, Hoosier Healthwise, Medicaid for
nursing home care, IMPACT)
2) Reporting Changes
3) Electronic Benefit Transfer (EBT) Questions
4) Fraud
5) Service Center mailing address/FAX number
6) Disagreements with a Case Decision
M
ODERNIZATION
ain Menu
1-800-403-0864
al time)
enefit Programs (i.e.,
aking with a Representative)
r
s (F AQs)
specific)
hange of address, income, etc)
32
); or (3) for
sfer (EBT) Cards
ed System)
vcan@us.ibm.com
Call