Appendix C: Troubleshooting; Checking Amx Usblan Device Connections Via Windows Device Manager - AMX Modero ViewPoint MVP-8400i Operation/Reference Manual

Appendix C: Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of a Modero touch panel.

Checking AMX USBLAN Device Connections via Windows Device Manager

AMX USBLAN driver information can be confirmed in two different ways:


1. Navigate to Start > Settings > Control Panel > and double-click the System icon to launch the
System Properties dialog.
2. Select the Hardware tab and click on the Device Manager button to launch the Device Manager
dialog.

FIG. 78 Device Manager dialog showing USB device
3. Confirm that a new USB detection icon (FIG. 79) appears in the lower-right taskbar on the PC
display window.
4. Double-click on the icon to open the Unplug or Eject Hardware window and confirm the AMX
USB LAN LINK has been installed and is operating properly.
5. Click the Properties button to view further information about the installed USB driver.
MVP-8400i 8.4" Modero® ViewPoint® Touch Panel with Intercom
Via the Control panel (steps 1 and 2) or
Via the Unplug or Eject Hardware icon from the taskbar.
Within the Device Manager dialog, the AMX USBLAN device appears under Network
Adapters (FIG. 78) and has a unique name such as AMX USB LAN LINK #2. The number
changes depending on which recognized panel is currently connected.
Appendix C: Troubleshooting
USB connected touch
panel (showing the
recognized panel)
191