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7. Getting in Touch with Technical Support
If support is not provided by your organization or the local vendor, you can at any
time relay information to or contact Olicom Technical Support via one of the listed
services. In addition, BBS, e-mail, FTP or WWW provide up-to-date software
updates, application notes, quick fixes and various utilities which may solve your
problem.
Before You Contact Olicom Technical Support
•
Boot the switch to run the power-on diagnostics. Capture and print the
diagnostics (note that any traffic through the switch will be disrupted). .
•
Dump the switch configuration to a file using Display Summary and print
the file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
•
Print any messages in the Message Log Information Screen . . . . . . .
•
If possible, attach a display summary screen captured from the console
or telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
•
If possible, simplify the environment by removing other devices. . . . .
•
Fill in as much as possible in the included Problem Report Form . . . .
•
Contact your place of purchase . . . . . . . . . . . . . . . . . . . . . .
Hotline Support
Call the following numbers for help with any problem you may encounter when
installing Olicom software and hardware products:
(+1) 1-800-OLICOM-1(24 hours a day, 7 days a week)
USA:
(+1) 972 907-4200 (24 hours a day, 7 days a week)
(+45) 45 27 01 02 (Denmark, Monday to Friday, 7 am to 6 pm GMT + 1)
Europe:
(+48) 58 348 15 20 (Poland, Monday to Friday, 8 am to 6 pm GMT + 1)
CrossFire 8730 Switch Reference Guide, DOC-7047 v. 1.1
Getting in Touch with Technical Support
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