Canon Pro9500 Mark II Series On-Screen Manual page 78

Cleaning the Paper Feed Rollers
5.
Make sure that the Paper Feed Rollers stop rotating, and load paper when the
message appears.
Load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
Important
You cannot feed paper from the Front Tray for cleaning the Paper Feed Rollers. Load paper in
the Rear Tray.
6.
Click OK.
The paper is ejected after cleaning.
Do not perform any other operations until the printer completes the cleaning of the Paper Feed Rollers.
If the problem is not resolved after cleaning the Paper Feed Rollers, contact the service center.
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