Canon Pro9500 Mark II Series On-Screen Manual page 426

Message Appears on the Computer Screen
Confirm the movement of the Print Head Holder blocked.
Cancel printing from your computer and turn off the printer. Then clear the jammed paper or
protective material that is preventing the Print Head Holder from moving, and turn on the
printer again.
Important
Be careful not to touch the components inside the printer. The printer may not print out
properly if you touch it.
If the problem is not resolved, contact the service center.
Four-digit alphanumeric and "Printer error has occurred." Is displayed.
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
Error Regarding the Rear Tray or Front Tray Is Displayed
Check 1: Is the printer ready to feed paper from the Front Tray?
Load the paper correctly in the Front Tray and press the
printer.
Refer to
Loading Paper
Check 2: Is the paper size that cannot feed from the Rear Tray selected in the
printer driver?
Select the paper source correctly and try printing again.
Click Cancel Printing, in the dialog box that is displayed. Then select Front Tray from Paper
Source on the Main sheet in the printer driver. Load the paper in the Front Tray and try printing
again.
Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up
menu in the Print dialog box and select Front Tray from Paper Source. Then load the paper in
the Front Tray and try printing again.
Check 3: Is the paper size that cannot feed from the Front Tray selected in the
printer driver?
Select the paper source correctly and try printing again.
Click Cancel Printing, in the dialog box that is displayed. Then select Rear Tray from Paper
Source on the Main sheet in the printer driver. Load the paper in the Rear Tray and try printing
again.
Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up
menu in the Print dialog box and select Rear Tray from Paper Source. Then load the paper in
the Rear Tray and try printing again.
Check 4: Is the paper loaded correctly in the Front Tray?
Press the RESUME/CANCEL
correctly in the Front Tray according to the procedure described in
printing again.
Check 5: Is the Front Tray up when printing from the Rear Tray starts?
Return the Front Tray to its normal printing position, make sure that paper is loaded in the
Rear Tray, then press the
Loading Paper for details about how to return the Front Tray to its normal printing position.
Check 6: If the Front Tray is pulled up while printing from the Rear Tray, return
the Front Tray to its normal printing position, then press the RESUME/CANCEL
button on the printer and try printing again.
for details about how to load the paper correctly in the Front Tray.
button on the printer to clear the error, and then load the paper
RESUME/CANCEL
button on the printer to resume printing. Refer to
RESUME/CANCEL
button on the
and try
Loading Paper
Page 426 of 541 pages