Canon Pro9500 Mark II Series On-Screen Manual page 428

Message Appears on the Computer Screen
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX appearing
in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the printer driver or change the port setting
according to the interface you are using.
Check 3: Make sure that the USB cable is securely plugged in to the printer and
the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the printer
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
Check 4: Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in
and reinstall it following the procedure described in your setup manual.
Check 5: Check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click
Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware
sheet.
2.
Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the printer is correctly connected
to the computer.
Check 3: Make sure that the USB cable is securely plugged in to the printer and the
computer.
3.
Click the General tab and make sure that there is no indication of a problem with the
device.
If a device error is displayed, refer to Windows help to resolve the error.
Error Number: 92 Is Displayed
Check: Is the paper size that cannot feed from the Rear Tray selected in the
printer driver?
Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up
menu in the Print dialog box and select Front Tray from Paper Source. Then load the paper in
the Front Tray and try printing again.
Error Number: 93 Is Displayed
Check: Is the paper size that cannot feed from the Front Tray selected in the
printer driver?
Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up
menu in the Print dialog box and select Rear Tray from Paper Source. Then load the paper in
the Rear Tray and try printing again.
Error Number: 300 Is Displayed
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the printer on.
While the Power lamp is flashing blue, the printer is initializing. Wait until the Power
stops flashing and remains lit blue.
Page 428 of 541 pages
Uninstalling the Printer Driver
lamp