Canon Pro9500 Mark II Series On-Screen Manual page 77

Cleaning the Paper Feed Rollers
message appears.
Load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
Important
You cannot feed paper from the Front Tray for cleaning the Paper Feed Rollers. Load paper in
the Rear Tray.
6.
Click OK.
The paper is ejected after cleaning.
Do not perform any other operations until the printer completes the cleaning of the Paper Feed Rollers.
7.
When the completion message appears, click OK.
If the problem is not resolved after cleaning the Paper Feed Rollers, contact the service center.
1.
Make sure that the power is turned on, and remove any paper from the printer.
2.
Open the Front Tray gently, and pull out the Front Tray Extension.
Gently press the upper center of the Front Tray to open it.
Important
If the Inner Cover is open, close it.
3.
Open the Canon IJ Printer Utility dialog box.
Opening the Canon IJ Printer Utility (Macintosh)
See
4.
Clean the Paper Feed Rollers.
Make sure that Cleaning is selected in the pop-up menu.
(1)
Click Roller Cleaning.
(2)
(3) Confirm the displayed message, and click OK.
The Paper Feed Rollers will rotate as they are cleaned.
.
Page 77 of 541 pages