Return And Warranty Policies; Merchandise Returns / Repair Service; Crestron Limited Warranty - Crestron CAPTURE-HD Operation Manual

Crestron CAPTURE-HD/CAPTURE-HD-PRO

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior authorization
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise
3. Return freight charges following repair of items under warranty shall be paid by Crestron,

Crestron Limited Warranty

Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron, with
the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and
power supplies are covered for a period of one (1) year; touch screen display and overlay components are
covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental damage,
modification or improper installation procedures. Furthermore, this warranty does not cover any product that
has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron be
liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising
from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or made by
the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied, nor
authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
Operations Guide – DOC. 7233C
from Crestron. To obtain warranty service for Crestron products, contact an authorized
Crestron dealer. Only authorized Crestron dealers may contact the factory and request an RMA
(Return Merchandise Authorization) number. Enclose a note specifying the nature of the
problem, name and phone number of contact person, RMA number and return address.
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron,
6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly
marked on the outside of all cartons. Shipments arriving freight collect or without an RMA
number shall be subject to refusal. Crestron reserves the right in its sole and absolute discretion
to charge a 15% restocking fee plus shipping costs on any products returned with an RMA.
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
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