Software Error Messages - IBM INTELLISTATION E PRO 6204 User Manual

Table 12. Troubleshooting charts.
Symptom
Printer
The printer does not work.
Serial port
A serial device does not work.
Universal Serial Bus (USB)
ports
A USB device does not work.

Software error messages

These messages appear if a problem or conflict is detected by the application
program, the operating computer, or both. Error messages for operating system and
other software problems are typically text messages, but they also can be numeric
codes. For information about these software error messages, see the information
supplied with the operating system and application program.
To determine if problems are caused by the software, verify that:
1. Your computer has the minimum memory requirements needed to use the
2. The software is designed to operate on your computer.
3. Other software works on your computer.
4. The software that you are using works on another computer.
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IBM® IntelliStation® E Pro: User's Guide
Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is connected to the correct serial or parallel port on the
computer.
Note: Non-IBM printer cables might cause unpredictable results.
3. You have assigned the printer port correctly in your operating computer or
application program.
4. You have assigned the printer port correctly using the IBM Setup Utility
program.
5. You have run the tests described in the documentation that comes with your
printer.
If the problem persists, call for service.
Verify that:
1. The device is compatible with the computer.
2. Run the diagnostics for the serial port.
If the problem still exists, call for service.
Verify that:
1. You are not trying to use a USB device during POST, if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port,
then the USB port is disabled and no USB device will work during
POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem persists, call for service.
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, you might have a memory
address conflict.
Suggested action