System Features; Making Calls; Answering Calls - Avaya 4400 Series User Manual

9. System Features

9.1 System Features
As well as your phone's specific features, you can access a number of system features by dialling short codes.
These instructions are for the system's default configuration. They assume that you are using the default feature codes.
It also assumes that you have full access to all features and the public phone network.
If you do not have Menu (4406D+ and TransTalk MDW 9040) you must activate features (those requiring additional
numbers, such as external numbers and Hunt Groups) via the shortcodes.

9.2 Making Calls

To make internal calls
To make a call to another extension, dial the number. If the number is busy, you can use Ring Back When Free as
follows:
1. Dial any digit and hang up. When the extension you called is free, your phone will ring (a burst of three rings).
2. Lift the handset and the extension is called automatically.
To make external calls
To make an external call, either:
· Dial the number (prefixed by the access code, if required).
· Use a speed dial code. Contact your system administrator for a list of your speed codes.
Note
· If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar certain calls,
such as those to premium rate numbers and international calls.

9.3 Answering Calls

Internal calls have a single ring cadence, external calls have a double ring cadence.
To answer a call at your own extension
· Pick up the handset.
· When in headset mode, press the button associated with the alerting call.
To answer a call at another extension
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
· *30, to answer a call ringing anywhere.
· *31, to answer a call within your group.
· *32*201#, to answer the call for a particular extension, in this example 201.
Note
· If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you
have activated, such as voicemail or call forwarding, will come into effect.
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IP Office 15-601074 Issue 12b (07 February 2010)
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