About Problems With Outbound Calls; About Problems With Inbound Calls - Cisco 3521 Administrator's Manual

About Problems with Outbound Calls

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About Problems with Outbound Calls
This section identifies problems that users can have making calls through the
Cisco IPVC 3500 Series Gateway and suggests possible solutions.
Why are end users unable to make outbound calls?
Data is not being transported to the call participants.
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The BRI or PRI line might have been connected to the gateway in the wrong order.
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About Problems with Inbound Calls

This section identifies problems users can have receiving calls through the gateway, and suggests
possible solutions.
Why are end users unable to receive incoming calls?
The gateway might not be configured correctly.
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Administrator's Guide for Cisco IPVC 3521 BRI Gateway, Cisco IPVC 3526 PRI Gateway, and Cisco IPVC 3540 PRI Gateway
5-4
Make sure that the PRI Port configuration is compatible with how the PRI line is configured.
If the gateway is connected to a PBX, make sure that the PBX is properly connected and configured.
If the gateway is connected directly to a central office switch, make sure that the BRI service is
provisioned to support the gateway (for BRI gateways) or the PSTN line is configured to support the
gateway (for PRI gateways).
Make sure that the BRI line or PRI lines are connected before the gateway is turned on. If the
gateway is turned on before the BRI line or PRI lines are connected, the service is not available.
Make sure that the call initiator is using a valid gateway service prefix to dial the call.
Make sure that the call initiator is using the correct service for the call. (If the call is a voice call,
the service should be configured for voice-only.)
Make sure that the call initiator is correctly dialing the number.
Make sure that the dialing endpoint is registered with a gatekeeper.
For long distance calls, make sure that the BRI or PRI service is configured to support long distance
calls.
Make sure that the service is registered with the gatekeeper.
Make sure that the BRI or PRI lines are connected before the gateway is turned on. If the gateway
is turned on before the BRI or PRI lines are connected, the service is not available. Reset the gateway
to activate the service.
Make sure that at least one routing method is defined for the BRI port or each active PRI port. See
the "Configuring BRI or PRI Port Call Policies" section on page 3-49
configuring routing for incoming calls.
Make sure that parameters for Interactive Voice Response (IVR) or the default extension is set to
provide assistance for incoming calls that cannot be directly routed. See the
PRI Port Call Policies" section on page 3-49
calls.
Chapter 5 Troubleshooting the Cisco IPVC 3500 Series Gateway
for information about configuring routing for incoming
for information about
"Configuring BRI or
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