HP DesignJet 250C Service Manual page 234

Hewlett-Packard support services in the United States
Below is a list of Hewlett-Packard support resources for customers in the United
States. Use these resources before calling the Customer Support Center, whose
details are given after this list.
Resource Support provided and notes
HP FIRST Fax Detailed product support
information on common software
applications and troubleshooting
tips. All sent by fax.
Must call using a Group 3 fax
machine.
HP Download Electronic downloading of HP
Service product information,
(BBS: Bulletin troubleshooting hints and updated
Board Service) HP plotter driver information.
CompuServe Interactive dialog with worldwide
(HP FORUM) HP customer community for
exchange of information. Must be
a subscriber. Ask for Agent #51.
CompuServe connect charges
apply to caller.
Internet Information on products and
plotter drivers for anyone with ftp
access to the Internet, or who has
Worldwide Web access through a
hyper-media viewer such as
Mosaic.
Drivers by mail HP distributes HP-GL/2 plotter
drivers for AutoCAD and
Microsoft Windows. Other plotter
drivers must be obtained by
contacting the software
application manufacturer.
11 2
US Support Resources
Phone/fax/ftp number
(800) 333-1917
(Press 1 for HP FIRST)
or
(208) 344-4809
(208) 344-1691
(800) 524-3388
ftp to:
192.6.71.2, or
ftp–boi.external.hp.com
Name: anonymous
Password: your e-mail
address
World-Wide Web:
http://www-dmo.external.
hp.com/peripherals/main.
html
(970) 339-7009
Hours of operation
24 hours.
7 days.
Automated support
service.
24 hours.
7 days.
Real-time access
over modem.
24 hours.
7 days.
Real-time access
over modem.
24 hours.
7 days.
Real-time access
over modem.
24 hours.
6 days
(closed Sundays).
C4699 90000