Basic And Advanced Troubleshooting Tables - HP Integrity rx2660 User's & Service Manual

Table 33 Troubleshooting Entry Points (continued)
Entry Point
Offline and Online Diagnostics/INIT button
System Event Analyzer (SEA)

Basic and Advanced Troubleshooting Tables

The following troubleshooting tables are designed for use by both trained and untrained support
personnel. They should be the first tool used to determine the symptom(s) or condition of a suspect
server. Be aware that the state of the front panel LEDs can be viewed locally, or remotely (using
the vfp command from the iLO 2 MP).
The tables are designed to cover troubleshooting symptoms from AC power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases, the
States" (page 106)
"Basic Low End Troubleshooting" (page
Step 1 in Table
descriptive of your current server status; this becomes the first step in your troubleshooting procedure.
Where appropriate, an action or actions prescribed in the "Action" column of
by a reference to the corresponding subsection of this chapter for further information.
NOTE: In the table which follows, the Unit Identifier (UID)/locator LED has not been included,
because it is not used directly for troubleshooting rx2660 servers. However, indirectly, it can
provide useful system information. When the UID is blue, this is an indication that the BMC is
working.
Similarly, the INIT Button, which is a momentary switch with pinhole access, that is used to cause
a system INIT or Transfer of Control (ToC), is not discussed in the following tables either. It basically
is like a system reset, preserving the entire memory image, so that you can obtain a crash dump
and receive OS error information. This button can be used to recover a hung system, and to obtain
information useful for debugging -- it is less harsh than a power reset.
NOTE: In Table
FLASHING AMBER).
Table 34 Front Panel LED States
System Health
Off
Off
FLASHING AMBER
OR RED
Off
FLASHING AMBER
OR RED
Off
Steady green/off
Steady green
106 Troubleshooting
identifies the step number where troubleshooting should begin in the
35, sequencing through the table steps to locate the symptom/condition most
34, LED states indicating error conditions are provided in uppercase (for example,
Internal Health External Health
Off Off
Off Off
Off or steady green FLASHING
AMBER
FLASHING AMBER Steady green
FLASHING AMBER Steady green
Steady green Steady green
Steady green Steady green
Steady green Steady green
Subsection or Location
"Troubleshooting Tools" (page 111)
"Troubleshooting Tools" (page 111)
h18023.ww1.hp.com/support/svctools/webes for more information
about this tool)
107). Alternatively, you can skip
System Power
Off
STEADY AMBER
Steady green
Steady green
Steady green
Steady green
Steady green
Steady green
(see also http://
Table 34: "Front Panel LED
Table 35:
Table 34, and start with
Table 35 is followed
Basic Low End Troubleshooting
Table Step Number
1 in Table 35
2a in Table 35
2b/2c in Table 35
8b in Table 36
3a/3b in Table 35
4a, 4b, 4c, and 4d in Table 35
8a in Table 36
5, 6, and 7 in Table 35 and
Table 36