Basic And Advanced Troubleshooting Tables - HP Integrity rx2800 i4 User Manual

Table 1 1 Troubleshooting entry points (continued)
Entry point
Offline and Online Diagnostics/INIT button
System Event Analyzer

Basic and advanced troubleshooting tables

The following troubleshooting tables are designed for use by both trained and untrained support
personnel. The tables are the first tools used to determine the symptoms or condition of a suspect
server. Be aware that the state of the front panel LEDs can be viewed locally or remotely (using
the vfp command from the iLO 3 MP).
The tables are designed to cover troubleshooting symptoms from AC power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases begin with Step 1 in
sequencing through the table steps to locate the symptom/condition most descriptive of your current
server status; this becomes the first step in your troubleshooting procedure. Where appropriate,
an action or actions prescribed in the "Action" column of
the corresponding subsection of this chapter for further information.
Table 12 Basic low end troubleshooting
Step Condition
1 Server appears "dead" -- no front panel LEDs are on,
and no fans are running.
2a Server does not power on after front panel power
button is momentarily pressed (less than four
seconds).
NOTE:
3 is not running, proceed to step 4a.
2b System health LED is flashing amber.
HP Confidential
Subsection or location
"Troubleshooting tools" (page 64)
"Troubleshooting tools" (page 64)
support/svctools/webes/
This step assumes iLO 3 is running. If iLO
(see also http://www.compaq.com/
for more information about this tool)
Table 12 is followed by a reference to
Action
Nothing is logged for this condition.
1. For new server installations, review the install
procedures.
2. Verify that the power cords are connected to
both the power supplies and to the AC receptacles.
3. Verify that AC power, at the proper AC voltage
levels, is available to the receptacles.
4. Check the front panel connector and the cable
to the rest of the system.
5. If the integrated power button LED on front
panel remains off, then re-seat the power supplies,
replace the power cords, and replace the bulk
power supplies, in that order (see
the power subsystem " (page
The preceding issue is fixed when the front panel
LED states are as follows: system health LED is off;
and power is steady amber.
A fatal fault has been detected and logged,
attempting to power on the server (system health
is off, and power is steady amber).
1. Examine each power supply LED -- if not solid
green, then replace power supply (see
"Troubleshooting the power subsystem " (page 83)
for more details).
2. Examine the iLO 3 MP logs for events related
to bulk power supplies (see
power subsystem " (page 83)
The preceding issue is fixed when the front panel
LEDs are as follows: system health is off, and
power is solid green.
A warning or critical failure has been detected
and logged after server powers on (system health
is flashing amber, and power is steady green).
Examine each power supply LED. If not solid
Table 12,
"Troubleshooting
83)for details).
"Troubleshooting the
for details).
Methodology 61