Basic And Advanced Troubleshooting Tables - HP Integrity rx6600 User's & Service Manual

Basic and Advanced Troubleshooting Tables

The following troubleshooting tables are designed for use by both trained and untrained support
personnel. They should be the first tool used to determine the symptom(s) or condition of a suspect
server. Be aware that the state of the front panel LEDs can be viewed locally, or remotely (using
the vfp command from the iLO 2 MP).
The tables are designed to cover troubleshooting symptoms from AC power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases,
(page 137) identifies the step number where troubleshooting should begin in the
Entry Class Troubleshooting" (page
Step 1 in Table
descriptive of your current server status; this will become the first step in your troubleshooting
procedure. Where appropriate, an action or actions prescribed in the Action column of
is followed by a reference to the corresponding subsection of this chapter for further information.
Figure 49 Front Panel LEDs
NOTE: In Table
not used directly for troubleshooting rx6600 servers. However, indirectly, it can provide useful
system information; for example, when it is blue, this is an indication that the BMC is working.
Similarly, the INIT Button, which is a momentary switch with pinhole access, that is used to cause
a system INIT or Transfer of Control (TOC), is not discussed in the following tables either. It basically
is like a system reset, preserving the entire memory image, so that you can obtain a crash dump
and receive OS error information. This button can be used to recover a hung system, and to obtain
information useful for debugging -- it is less harsh than a power reset.
NOTE: In Table
(for example, FLASHING AMBER).
Table 38 displays the front panel LED states.
Table 38 Front Panel LED States
System Health
Off
Off
138). Alternatively, you can skip the
39, sequencing through the table steps to locate the symptom/condition most
38, the Unit Identifier (UID)/Locator LED has not been included, because it is
38, LED states indicating error conditions are provided in bold, italic, uppercase
Internal Health External Health
Off Off
Off Off
Table 38: "Front Panel LED States"
System Power Basic Entry Class Troubleshooting Table
Step Number
Off 1 in Table 39
STEADY AMBER 2a in Table 39
Table 39: "Basic
Table 38, and start with
Table 39
Methodology 137