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HP ProLiant ML570 Generation 2 Maintenance And Service Manual

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HP ProLiant ML570 Generation 2 Server
Maintenance and Service Guide
January 2004 (Fifth Edition)
Part Number 223958-005

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Summary of Contents for HP ProLiant ML570 Generation 2

  • Page 1 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide January 2004 (Fifth Edition) Part Number 223958-005...
  • Page 2 Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.

  • Page 3: Table Of Contents

    Removing a Memory Board......................2-18 Removing a DIMM........................... 2-20 Installing a DIMM ..........................2-21 Installing a Memory Board ....................... 2-22 Configuring the Memory ........................2-24 Hot-Plug Procedures..........................2-25 Hot-Plug Power Supplies........................2-25 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 4 SCSI Backplane Power Cables......................2-71 SCSI Cables............................2-72 Re-entering the Server Serial Number .....................2-74 Chapter 3 Diagnostic Tools Chapter 4 Connectors, LEDs, and Switches Connectors ..............................4-1 System Board ............................4-2 Memory Board ............................4-3 Rear Panel............................4-4 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 5 When the Server Does Not Start ....................... 5-1 Diagnostic Steps ............................5-3 Problems After Initial Boot ........................5-8 ROMPaq Disaster Recovery........................5-10 Other Information Resources ........................5-11 Chapter 6 Server Specifications Index HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 7: About This Guide

    Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 8: Where To Go For Additional Help

    NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. Where to Go for Additional Help In addition to this guide, the following information sources are available: • HP ProLiant ML570 Generation 2 Server Setup and Installation Guide • Service Quick Reference Guide • Service training guides •...

  • Page 9: Illustrated Parts Catalog

    This chapter provides the illustrated parts breakdown and spare parts lists for the HP ProLiant ML570 Generation 2 server. Refer to Table 1-1, Table 1-2, and Table 1-3 for the names of referenced spare parts. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 10: Chassis Components Exploded View

    Illustrated Parts Catalog Chassis Components Exploded View Figure 1-1: Exploded view of the ProLiant ML570 Generation 2 server chassis components HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 11: Chassis Components Spare Parts List

    Power supply blank 309619-001 Tower cover kit a) Access panel Hood labels* b) Tower cover c) Front bezel door 249150-001 Rack bezel kit Rack bezel Handles* Hard drive blank 122759-001 *Not shown HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 12: System Components Exploded View

    Illustrated Parts Catalog System Components Exploded View Figure 1-2: Exploded view of the ProLiant ML570 Generation 2 server system components HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 13: System Components Spare Parts List

    SCSI backplane 263035-001 Power backplane 233962-001 Mass Storage Devices IDE CD-ROM drive (48X) 288894-001 Diskette drive 233409-001 159321-001 Fan bracket kit a) Processor fan bracket b) I/O fan bracket *Not shown HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 14: System Tray Components Exploded View

    Illustrated Parts Catalog System Tray Components Exploded View Figure 1-3: Exploded view of the ProLiant ML570 Generation 2 server system tray components HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 15: System Tray Components Spare Parts List

    Processor retaining bracket Rear processor air baffle with fan 278405-001 307383-001 PCI-X Hot-plug basket and processor baffle a) Front processor air baffle b) Hot-plug expansion board basket *Not shown continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 16 311059-141 Greek 311059-151 Arab 311059-171 Belgium 311059-181 Hungarian 311059-211 Czech 311059-221 Slovakian 311059-231 Polish 311059-241 Russian 311059-251 Japanese 311059-291 Dutch 311059-331 Finnish 311059-351 International 311059-B31 BHCSY 311059-B41 *Not shown continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 17 Internal to external SCSI data cable, 12 inch 232112-001 PCI to system board data cable 232111-001 Power backplane cable 232109-001 Front control panel with cable 225034-002 Backplane to system board cable 232110-001 *Not shown continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 18 145.6-GB hot-plug Ultra320 hard drive (10,000 rpm, 1-inch) 289044-001 DVD drive 217801-001 Backplane, internal two-bay hot-plug SCSI drive bay 253761-001 Fan kit, internal two-bay hot-plug SCSI drive bay 253762-001 *Not shown 1-10 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 19: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for HP ProLiant ML570 Generation 2 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to be sure that all components operate properly. You need the following items for some procedures: •...

  • Page 20: Symbols On Equipment

    Couple the racks together in multiple rack installations. WARNING: When installing the server in a telco rack, adequately secure the rack frame to the building structure at the top and bottom. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 21 WARNING: Do not replace non-hot-pluggable components while power is applied to the product. First, shut down the product and disconnect all AC power cords. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 22: Accessing Server Components

    Removing the rack bezel (rack model only) • Removing the access panel • Opening the system tray All procedures can be performed without powering down the server or causing system shutdown. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 23: Extending The Server From The Rack

    To slide the server back into the rack after performing the maintenance procedure: 1. Press the server rail release latches. 2. Slide the server fully into the rack. 3. Secure the server by tightening the thumbscrews. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 24: Opening The Hot-Plug Door

    2. Locate the hot-plug door key. The key is located inside the front bezel door on the tower model servers (1) or in a bag attached to the rear handle on the rack model servers (2). Fig 2-2: Locating the hot-plug door and front bezel door keys HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 25 4. Slide the hot-plug door latches open (2). 5. Open the hot-plug door (3). Figure 2-3: Opening the hot-plug door Reverse steps 3 through 5 to close the hot-plug door. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 26: Removing The Front Bezel Door (Tower Model Only)

    3. Lift the front bezel door, and pull the door away from the chassis hinges. Figure 2-5: Removing the front bezel door (tower model only) Reverse steps 1 through 3 to replace the front bezel door. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 27: Removing The Rack Bezel (Rack Model Only)

    Refer to “Removing the Front Bezel Door (Tower Model Only)” in this chapter. 2. Extend the server from the rack (rack model only). Refer to “Extending the Server from the Rack” in this chapter. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 28: Opening The System Tray

    Reverse steps 1 through 5 to replace the access panel. Opening the System Tray To open the system tray: 1. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 2-10 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 29: Memory

    Memory board LEDs and icons • DIMM installation requirements • Removing a memory board • Removing a DIMM • Installing a DIMM • Installing a memory board • Configuring the memory 2-11 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 30: Parts Of The Memory Board

    DIMM slot 8, bank D* LEDs Locking switch Release latches Ejector levers *When the server is configured for online spare memory, Bank D on memory board 1 is the online spare bank. 2-12 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 31: Memory Board Leds And Icons

    Amber Memory error has occurred on this DIMM. Flashing Configuration error has occurred. amber 1-4, All LEDs Flashing Memory board is in use; relock it immediately. 7, 8 amber 2-13 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 32 Amber Memory error has occurred on this DIMM. Flashing Configuration error has occurred. amber 1-4, All LEDs Flashing Memory board is in use; relock it immediately. 7, 8 amber 2-14 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 33 Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. All LEDs Flashing amber Memory board is in use; relock it 1-4, 7, 8 immediately. 2-15 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 34 Memory board is unlocked; do not remove unless the server is off. Note: The icon at which the memory board switch is pointed indicates whether the memory board is locked or unlocked. 2-16 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 35: Dimm Installation Requirements

    Bank D is the online spare bank and must be populated when the server is configured for online spare memory. • DIMMs installed in the online spare bank must be of equal or greater capacity than each of those in the remaining banks. 2-17 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 36: Removing A Memory Board

    DIMM status LEDs. The Ready to Hot Plug LED must be green, indicating that you can perform a hot-plug procedure. NOTE: If the Ready to Hot Plug LED is off on both boards, then you must power down the server before replacing DIMMs. 2-18 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 37 Hot-replacement procedure: While the memory board with the failed or degraded DIMM is being replaced, the system continues to read and write from the operational memory board. Figure 2-11: Removing the memory board 2-19 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 38: Removing A Dimm

    2. Place the memory board on a level surface. 3. Open the DIMM slot latches (1) and remove the DIMM from the DIMM slot (2). Figure 2-12: Removing a DIMM 2-20 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 39: Installing A Dimm

    IMPORTANT: The bottom edge of the DIMM is designed so that it fits into the DIMM slot only one way. 4. Press the DIMM firmly into the slot (1). 5. Push the latches into place (2). Figure 2-13: Installing and latching a DIMM 2-21 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 40: Installing A Memory Board

    Figure 2-14: Installing the memory board 4. If the server is not currently configured for hot-plug mirrored memory, power up the server. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide on the Documentation CD. Hot-replacement procedure: If the server is configured for hot-plug mirrored memory, skip to step 7.
  • Page 41 DIMM configuration, refer to the HP Servers Troubleshooting Guide on the Documentation CD for instructions. 8. Close the hot-plug door. 9. Close the front bezel door (tower model only). 2-23 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 42: Configuring The Memory

    Once the memory has been tested, change POST Speed Up to enable for faster system boot, if desired. IMPORTANT: To reconfigure the memory mode after initial setup, you must reboot the system and enter RBSU. 2-24 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 43: Hot-Plug Procedures

    CAUTION: Do not hot-remove a power supply without a redundant power supply in place. CAUTION: Hot-plug power supplies for the ProLiant ML570 Generation 2 server are keyed to make sure that only 600-W hot-plug power supplies can be installed in the server. The handles on 600-W power supplies are carbon (black) to distinguish them from other power supplies, which are opal (white).
  • Page 44 If a power supply bay is left open, thermal damage may occur. Reverse steps 1 through 6 to replace a hot-plug power supply. 2-26 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 45: Hot-Plug Fans (Processor And I/O)

    Reverse steps 1 through 5 to replace a hot-plug processor fan or hot-plug I/O fan. For information on hot-plug fan diagnosis, refer to “Hot-Plug Fan LEDs” in Chapter 4, “Connectors, LEDs, and Switches.” 2-27 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 46: Hot-Plug Fans (Drive)

    Reverse steps 1 through 6 to replace a hot-plug drive fan. For information on hot-plug drive fan diagnosis, refer to “Hot-Plug Fan LEDs” in Chapter 4, “Connectors, LEDs, and Switches.” 2-28 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 47: Processor Air Baffles

    2. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 3. Remove the rear processor air baffle. Refer to “Processor Air Baffles” in this chapter. 2-29 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 48: Scsi Hard Drives

    NOTE: An online spare drive does not activate and start rebuilding after a predictive failure alert because the degraded drive is still online. The online spare activates only after a drive in the array has failed. 2-30 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 49 CAUTION: Always populate drive bays with either a hard drive or blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage. Figure 2-21: Removing a hard drive 2-31 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 50: Pci And Pci-X Hot Plug Expansion Boards

    PCI Hot Plug Administrator’s Guide on the Documentation CD. The server includes seven PCI-X expansion slots. Use the Figure 2-22 and Table 2-8 to identify each slot. Figure 2-22: PCI-X expansion slots 2-32 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 51 1. Extend the server from the rack (rack model only). Refer to “Extending the Server from the Rack” in this chapter. 2. Open the hot-plug door. Refer to “Opening the Hot-Plug Door” in this chapter. 2-33 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 52 5. Push the tab on the expansion slot latch (2). 6. Swing the latch back to unlock the expansion board (3). Figure 2-23: Pushing the PCI-X Hot Plug button and releasing the expansion slot latch 2-34 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 53 Properly balancing the expansion boards across buses can improve performance. • To balance expansion boards, populate slots across different buses before populating two slots on the same bus. 2-35 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 54: Preparing The Server For Non-Hot-Plug Procedures

    Before replacing non-hot-plug devices, the following procedures must be performed: • Power down the server • Extend the server from the rack • Remove the server from the rack 2-36 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 55: Powering Down The Server

    3. Be sure that the front panel power LED indicator is amber and that the fans are off. 4. Disconnect all AC power cords from the server. 5. Disconnect all external peripheral devices from the server. 2-37 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 56: Extending The Server From The Rack

    Remove all hot-plug power supplies to reduce the weight of the server before lifting it. • Observe local occupational health and safety requirements and guidelines for manual material handling. • Use more than one person to lift and stabilize the server. 2-38 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 57 4. Loosen the front panel thumbscrews and pull the server out of the front of the rack until it stops in the extended position. 5. Press the release latches. Figure 2-28: Pressing the release latches 2-39 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 58: Non-Hot-Plug Procedures

    • System Tray • Power Backplane • Fan Basket • Processor Fan Bracket with Cable • Drive Air Baffle • CD-ROM Drive • Diskette Drive • Removable Media Devices 2-40 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 59: System Battery

    Refer to “Removing the Front Bezel Door (Tower Model Only)” in this chapter. 3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 2-41 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 60 6. Lift the battery on the lever side and pull it out of the holder (2). Figure 2-31: Removing the battery from the system board Reverse steps 1 through 6 to replace the battery. 2-42 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 61: Processor Power Modules (Ppms)

    4. Remove the rear and front processor air baffles. Refer to “Processor Air Baffles” in this chapter. 5. Loosen the thumbscrew on the processor retaining bracket (1). 6. Lift the processor retaining bracket upward (2). Figure 2-32: Lifting the processor retaining bracket 2-43 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 62: Processors

    3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 4. Remove the rear and front processor air baffles. Refer to “Processor Air Baffles” in this chapter. 2-44 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 63 Figure 2-34: Lifting the processor retaining bracket and the processor locking lever 9. Lift the processor/heatsink assembly straight up from its socket. Figure 2-35: Removing the processor/heatsink assembly Reverse steps 1 through 9 to replace a processor. 2-45 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 64: Expansion Boards

    3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 4. Disconnect the cables from the expansion board. 5. Press the PCI-X retaining clip, releasing one side of the board. Figure 2-36: Pressing the PCI-X retaining clip 2-46 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 65: Hot-Plug Expansion Board Basket

    4. Remove cables to all PCI-X Hot Plug expansion boards (slots 1 through 4). 5. Remove all PCI-X Hot Plug expansion boards from the basket. Refer to “PCI and PCI-X Hot Plug Expansion Boards” in this chapter. 2-47 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 66: Pci Backplane

    Only)” in this chapter. 3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 4. Remove the memory board. Refer to “Removing the Memory Board” in this chapter. 2-48 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 67 Pull the latch away from the inner wall of the chassis (2). Figure 2-40: Removing an expansion slot latch 8. Repeat steps 6 and 7 for each remaining expansion slot. 2-49 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 68 10. Open the system tray. Refer to the “Opening the System Tray” section in this chapter. 11. Lift the PCI backplane up and out of the server. Figure 2-42: Removing the PCI backplane 2-50 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 69: System Tray

    System Tray WARNING: To reduce the risk of personal injury or damage to the equipment, do not use the system tray handle to lift or move the ProLiant ML570 Generation 2 server. To remove the system tray: 1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for Non-Hot-Plug Procedures”...
  • Page 70 Reverse steps 1 through 12 to replace the system tray. IMPORTANT: The server serial number must be re-entered through RBSU after replacing the system tray. Refer to “Re-entering the Server Serial Number” in this chapter. 2-52 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 71: Power Backplane

    CAUTION: To avoid damaging the cable when sliding the system tray, be sure that all the power cables are connected securely in the power backplane cavity. Reverse steps 1 through 7 to replace the power backplane. 2-53 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 72: Fan Basket

    5. Loosen the thumbscrew that secures the fan basket to the chassis (1). 6. Remove the fan basket from the chassis (2). Figure 2-45: Removing the fan basket Reverse steps 1 through 6 to replace the fan basket. 2-54 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 73: Processor Fan Bracket

    9. Slide the bracket toward the center of the chassis and lift the bracket out of the chassis (2). Figure 2-46: Removing the processor fan bracket Reverse steps 1 through 9 to replace the processor fan bracket. 2-55 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 74: Drive Air Baffle

    8. Slide the air baffle over the drive fans, and lift the drive air baffle away from the chassis (2). Figure 2-47: Removing the drive air baffle Reverse steps 1 through 8 to replace the drive air baffle. 2-56 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 75: Cd-Rom Drive

    11. Push the CD-ROM drive out of the front of the chassis (3). Figure 2-48: Removing the CD-ROM drive Reverse steps 1 through 11 to replace the CD-ROM drive. 2-57 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 76: Diskette Drive

    7. Loosen the thumbscrew on the side of the diskette drive (1). 8. Slide the drive back and lift it from the chassis (2). Figure 2-49: Removing the diskette drive Reverse steps 1 through 8 to replace the diskette drive. 2-58 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 77: Removable Media Devices

    NOTE: Removable media bay devices may not always sit flush with the server when correctly inserted. NOTE: When replacing a removable media device with a new device, the bay-blank rails must be transferred onto the new device being installed. 2-59 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 78: Internal Two-Bay Hot-Plug Scsi Drive Cage Fans (Optional)

    SCSI drive cage 8. Disconnect the fan cable from the back of the drive cage. Reverse steps 1 through 8 to replace the internal two-bay hot-plug SCSI drive cage fans. 2-60 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 79: Drive Cage Backplane

    10. Remove the drive air baffle. Refer to “Drive Air Baffle” in this chapter. 11. Disconnect the cables attached to the drive cage. Refer to “SCSI Cables” and “SCSI Backplane Power Cables” in this chapter. 2-61 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 80 Figure 2-53: Removing the drive cage backplane Reverse steps 1 through 15 to replace the hard drive cage or cover the opening with a drive cage blank to maintain proper cooling. 2-62 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 81: Drive Fan Cable And Cable Bracket

    Figure 2-54: Removing the drive fan cable and cable bracket 11. Remove the drive fan cable from the unit. Reverse steps 1 through 11 to replace the drive fan cable and cable bracket. 2-63 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 82: Front Panel Led Assembly

    Figure 2-55: Removing the front panel LED assembly power cable 9. Disconnect the cable from all cable guide clips, and pass it through the cable guide opening toward the front of the server. 2-64 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 83: Miscellaneous Mechanical Parts

    Miscellaneous Mechanical Parts Several mechanical components can be removed without powering down the server: • Locking casters • Power supply blank • SCSI hard drive blank • Removable media blank 2-65 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 84: Locking Casters

    2. Place the server on its side, and remove the three Torx T-15 screws securing each caster to the chassis. 3. Pull the locking casters away from the server. Figure 2-57: Removing the locking casters Reverse steps 1 through 3 to replace the locking casters. 2-66 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 85: Power Supply Blank

    SCSI Hard Drive Blank To remove a drive blank: 1. Open the front bezel door (tower model only). Refer to “Removing the Front Bezel Door (Tower Model Only)” in this chapter. 2-67 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 86: Removable Media Blank

    1. Remove the front bezel door (tower model only). Refer to “Removing the Front Bezel Door (Tower Model Only)” in this chapter. 2. Remove the access panel. Refer to “Removing the Access Panel” in this chapter. 2-68 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 87: Cable Routing Diagrams

    Reverse steps 1 through 4 to install a removable media blank. Cable Routing Diagrams CAUTION: When routing cables, always make sure that the cables are not in a position in which they can be pinched or crimped. 2-69 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 88: System Board Power Cables

    Removal and Replacement Procedures System Board Power Cables Figure 2-61: System board power cable routing Drive Fan Power Cables Figure 2-62: Drive fan power cable routing 2-70 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 89: Diskette And Cd-Rom Drive Cables

    Power cable for both diskette and CD-ROM drives Data cable for CD-ROM drive Data cable for diskette drive SCSI Backplane Power Cables Figure 2-64: SCSI backplane power cable routing 2-71 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 90: Scsi Cables

    SCSI B (yellow) Figure 2-66: Internal-to-external SCSI cable routing NOTE: The internal-to-external SCSI cable ships unconnected. If you want to connect it, you must disconnect one of the drive cages. 2-72 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 91 Remote Insight lights-Out Edition II Power Option kit Signal Option kit Front panel LED assembly Power Server External storage devices Signal Option kit or option cable kits External SCSI Signal Server 2-73 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 92: Re-Entering The Server Serial Number

    5. Press the Escape key to close the menu. 6. Press the Escape key to exit RBSU. 7. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. 2-74 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 93: Diagnostic Tools

    Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing HP ProLiant ML570 Generation 2 servers. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 94 Manager User Guide or the HP reports hardware fault conditions ProLiant ML570 Generation 2 Server (both failure and pre failure) and Setup and Installation Guide. collects data for reporting and graphing. continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 95 • Manage memory installation, processor upgrades, network interface cards and mass storage devices • Assist in installing an operating system Configure ports and IRQs, if • required continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 96 SmartStart CD. SmartStart CD to create support diskettes. You can create support diskettes for specific configuration needs or for software that cannot be used directly from the SmartStart CD. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 97: Connectors, Leds, And Switches

    LEDs, and system board switches. Connectors The figures and tables in this chapter show connector locations on the system board, memory board, and rear panel of an HP ProLiant ML570 Generation 2 server. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 98: System Board

    Remote management (30-pin) Remote management (16-pin) I/O fans System power SCSI A (blue) SCSI B (yellow) Power backplane signal Primary IDE (bootable) (orange) Diskette drive (purple) Processor fans System power PCI backplane HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 99: Memory Board

    DIMM slot 7 Bank D * DIMM slot 8 * When the server is configured for online spare memory, Bank D on memory board 1 is the online spare bank. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 100: Rear Panel

    Embedded NIC connector (RJ-45) USB connectors Release latch Video connector VHDCI SCSI connector Serial connector B PCI-X Hot Plug expansion slots Hot-plug power supply bay 3 (redundant) PCI-X non-hot-plug expansion slots HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 101: System Leds

    Rear Unit Identification (UID) LED • Hot-plug hard drive Information at the end of this section discusses the interactions between external and system board LEDs in troubleshooting or assessing system status. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 102: Front Panel Leds

    Off = Server has no A/C power *The internal health LED identifies service events for internal components in a prefailure or failed condition. For a list of these events, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide.

  • Page 103: System Board Leds

    Off = Normal Amber = Memory boards interlock failed Memory board interlock Off = Normal Processor 3 PPM 3 Amber = Processor or PPM failed Off = Normal Processor 4 PPM 4 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 104: Memory Board Leds And Icons

    DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing Configuration error has occurred. amber 1-4, All LEDs Flashing Memory board is in use; relock it immediately. 7, 8 amber HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 105 DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing Configuration error has occurred. amber 1-4, All LEDs Flashing Memory board is in use; relock it immediately. 7, 8 amber HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 106 Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. 1-4, All LEDs Flashing amber Memory board is in use; relock it 7, 8 immediately. 4-10 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 107 Memory board is unlocked; do not remove unless the Ready to Hot Unlock Plug LED illuminates green. Note: The icon at which the memory board switch is pointed indicates whether the memory board is locked or unlocked. 4-11 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 108: Pci-X Hot Plug Leds

    Figure 4-7: Internal and External PCI-X Hot Plug LEDs Table 4-11: Internal and External PCI-X Hot Plug LEDs Item Description Power LED (green) Fault LED (amber) PCI-X Hot Plug button 4-12 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 109 The power to the slot is off. An expansion board may be installed in this slot. Fault Note: If any of the LEDs indicates an error, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide for more information. 4-13...

  • Page 110: Expansion Slot Speed Leds

    Figure 4-8 and Table 4-13 identify the speed for each PCI slot and to help ensure optimal performance. Figure 4-8: Expansion slot speed LEDs Table 4-13: Expansion Slot Speed LEDs Slot Speed 33-MHz PCI 66-MHz PCI 66-MHz PCI-X 100-MHz PCI-X 4-14 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 111: Hot-Plug Power Supply Leds

    No AC power to a particular power supply AC power present; system in Blinking standby mode Power supply on and working properly Power supply current limit Blinking exceeded 4-15 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 112: Hot-Plug Fan Leds

    Drive fan Drive fan NOTE: The hot-plug rear processor air baffle and fan assembly LED is not shown. It also indicates operational status as described in Table 4-15. 4-16 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 113: Embedded Nic Connector Activity Leds

    Table 4-16: Embedded NIC Connector Activity LEDs Description State On or flashing = Network activity Activity Off = No network activity On = Linked to network Link Off = No network link 4-17 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 114: Rear Unit Identification Led And Button

    Blue flashing = The system is being monitored remotely. • Off = The button is deactivated. NOTE: You can activate and deactivate the UID from either the front or rear UID button. 4-18 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 115: Hot-Plug Hard Drive Leds

    Drive activity Off = No drive activity Flashing = Online activity Online status Off = No online activity Flashing = Fault-process activity Fault status Off = No fault-process activity 4-19 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 116 On or for details), provided that the array is configured for fault tolerance and flashing all other drives in the array are online. The drive is online and being accessed. 4-20 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 117: System Leds And Internal Health Led Status Combinations

    A required fan has failed or is missing. Fan (amber) Amber A redundant fan has failed. A required power supply has failed. Power supply (off) Amber A redundant power supply has failed. 4-21 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 118: System Board Switches

    This section discusses the following system board switches: • System maintenance • Non-maskable interrupt (NMI) Figure 4-14: System board switches Table 4-20: System Board Switches Switch Switch Type System maintenance switch (SW4) NMI switch (SW3) 4-22 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 119: System Maintenance Switch

    Note: To access redundant ROM, set system maintenance switches 1, 5, and 6 to the “on” position. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide for more information. Note: The server serial number must be re-entered through RBSU after clearing the NVRAM. Refer to “Re-entering the Server Serial Number”...

  • Page 120: Non-Maskable Interrupt Switch

    The default setting for all positions is off. IMPORTANT: Clearing CMOS and/or NVRAM deletes your configuration information. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide for complete instructions on configuring the server. IMPORTANT: The server serial number must be re-entered through RBSU after clearing the NVRAM.

  • Page 121: Troubleshooting

    For troubleshooting information beyond the scope of this guide, both general and specific to HP ProLiant ML570 Generation 2 servers, refer to Table 5-8. When the Server Does Not Start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST.
  • Page 122 Copyright information d. Processor initialization e. Multi-initiator configuration IMPORTANT: Select the multi-initiator configuration utility (CTRL-A) only to support HP storage and clustering options. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide. PXE initialization g. Option ROMs h.

  • Page 123: Diagnostic Steps

    If no, refer to Table 5-5. Question 5: If yes, use the POST messages for further diagnosis. Refer to Table 5-6 for details. Is the monitor displaying information? If no, refer to Table 5-6. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 124 Refer to Table 5-3. Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches.” For cabling configurations, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 125 If the system power button LED is illuminated green, refer to Table 5-4. Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches.” For cabling configurations, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation Guide.
  • Page 126 Memory board is missing. Add memory board. If the internal health LED is illuminated green, refer to Table 5-6. Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches." HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 127 Video is available for diagnosis. Determine the next action by observing POST progress and error messages. Refer to the HP Servers Troubleshooting Guide for a complete description of each POST error message. CAUTION: Clearing NVRAM deletes the configuration information. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 128: Problems After Initial Boot

    Existing software is causing Run the HP System Erase Utility. conflict. Read the Caution at the end of this table. Refer to the instructions in the HP Servers Troubleshooting Guide. continued HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 129 CAUTION: The HP System Erase Utility causes loss of all configuration information, as well as loss of existing data on all connected hard drives. Please read the appropriate section and the associated warning in the HP Servers Troubleshooting Guide before performing this operation. HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 130: Rompaq Disaster Recovery

    IMPORTANT: The ROMPaq will flash both sides of the redundant ROM. This process may take up to 10 minutes. 8. Wait until the server emits three rising beeps, indicating the completion of the ROM flash process. 9. Restart the server. 5-10 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 131: Other Information Resources

    HP Servers Troubleshooting Guide document, visit www.hp.com. Other online Product Bulletin Quickspecs documentation OS Support Matrix For additional information on warranties and service and support upgrades www.hp.com. (CarePaq services), visit 5-11 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 132: Server Specifications

    10° to 35°C (50° to 95°F) Shipping -30° to 60°C (-20° to 140°F) Relative humidity (non-condensing) Operating and Non-operating 20% to 80% and 5% to 90% Wet-bulb temperature 38.7°C (101.7°F) Heat dissipation 2400 BTU/hr maximum HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

  • Page 133: Index

    2-67 replacing 2-45 removable media, removing 2-68 Automatic Server Recovery-2 (ASR-2) removable media, replacing 2-69 access 3-2 SCSI hard drive, removing 2-67 description 3-2 SCSI hard drive, replacing 2-68 Index-1 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 134 Builder utility Documentation 2-32 diskette drive Management 3-3 connector 4-2 SmartStart 2-1, 3-3 part number 1-5 component-level repairs vii removing 2-58 configuring, memory 2-24 replacing 2-58 Documentation CD 2-32 Index-2 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 135 4-13 and Installation Guide 3-2 location 4-4 HP Servers Troubleshooting Guide 3-2 recommended population order 2-36 PCI Hot Plug Administrator's Guide 2-32 external health LED 4-6 Index-3 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 136 SmartStart failure 5-8 memory installing banks 4-3 cable management arm bracket 2-39 configuring 2-24 DIMMs 2-21 hot-plug mirrored, installation memory boards 2-22 requirements 2-18 insufficient during install 5-8 problem diagnosis 5-8 Index-4 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 137 PCI-X technology, performance balancing 2-35 processor retaining bracket PCI-X, LEDs 4-12, 4-13, 4-14 location 2-45 performance specifications 6-1 part number 1-7 personal injury warning 2-38 thumbscrew 2-45 physical specifications 6-1 Index-5 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 138 2-18 support diskettes 3-4. See also SmartStart Diskette return kit, part number 1-9 Builder utility RJ-45 connector LEDs 4-17 Survey Utility RJ-45 connectors 4-4, 4-17 access 3-3 description 3-3 Index-6 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...
  • Page 139 2-1 Torx T-15 4-4 Torx T-15 tool, location 4-4 Torx T-15 tool, part number 1-9 warranty viii tower cover, part number 1-3 weight, server 2-38 wrist strap, using 2-1 Index-7 HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide...

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