HP ProLiant ML350 Generation 4p User Manual
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HP ProLiant ML350 Generation 4p User Manual

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HP ProLiant ML350 Generation 4p Server
User Guide
March 2005 (First Edition)
Part Number 382582-001

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Summary of Contents for HP ProLiant ML350 Generation 4p

  • Page 1 HP ProLiant ML350 Generation 4p Server User Guide March 2005 (First Edition) Part Number 382582-001...
  • Page 2 © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Server Component Identification Front Panel Components........................9 Front Panel LEDs and Buttons......................10 Rear Panel Components ........................12 Rear Panel LEDs..........................13 System Board Components ........................ 14 NMI Jumper..........................16 System Maintenance Switch....................16 System Board LEDs........................... 17 System LEDs and Internal Health LED Combinations..............19 Hot-Plug Hard Drive IDs ........................
  • Page 4 HP ProLiant ML350 Generation 4p Server User Guide Installing the Operating System ......................44 Registering the Server........................44 Hardware Options Installation Introduction............................45 Processor Option..........................46 Memory Options ..........................50 General Memory Configuration Requirements............... 50 Single- and Dual-Rank DIMMs....................51 Online Spare Memory Configuration ..................
  • Page 5 BIOS Serial Console....................... 97 Array Configuration Utility ....................97 Option ROM Configuration for Arrays .................. 98 HP ProLiant Essentials Rapid Deployment Pack ..............98 Re-Entering the Server Serial Number and Product ID ............99 Management Tools..........................99 Automatic Server Recovery....................100 ROMPaq Utility........................
  • Page 6 HP ProLiant ML350 Generation 4p Server User Guide Diagnostic Steps..........................115 Start Diagnosis Flowchart..................... 115 General Diagnosis Flowchart....................117 Power-On Problems Flowchart..................... 119 POST Problems Flowchart ....................122 OS Boot Problems Flowchart ....................125 Server Fault Indications Flowchart..................128 Battery Replacement Regulatory Compliance Notices Regulatory Compliance Identification Numbers................
  • Page 7 Contents Acronyms and Abbreviations Index...

  • Page 9: Server Component Identification

    Server Component Identification In This Section Front Panel Components ........................9 Front Panel LEDs and Buttons .....................10 Rear Panel Components........................12 Rear Panel LEDs ..........................13 System Board Components ......................14 System Board LEDs ........................17 System LEDs and Internal Health LED Combinations ..............19 Hot-Plug Hard Drive IDs......................20 Hot-Plug SCSI Hard Drive LEDs....................22...

  • Page 10: Front Panel Leds And Buttons

    HP ProLiant ML350 Generation 4p Server User Guide Item Description Hot-plug hard drive bays (6) System power button UID button USB port Diskette drive CD-ROM drive Front Panel LEDs and Buttons Item Description Status UID LED Blue = Activated Flashing = System remotely managed...
  • Page 11 Server Component Identification Item Description Status Internal health LED Green = Normal Amber = System degraded. Refer to system board LEDs to identify component in degraded state. Red = System critical. Refer to system board LEDs to identify component in critical state. Off = Normal (when in standby mode) External health LED Green = Normal...

  • Page 12: Rear Panel Components

    HP ProLiant ML350 Generation 4p Server User Guide Rear Panel Components Item Description Power cord connector Optional hot-plug redundant power supply bay SCSI connector knockouts PCI Express 4x (half-length card), slot 1 PCI Express 8x (full-length card), slot 2 64-bit, 100-MHz PCI-X slot, bus 9, slot 3...

  • Page 13: Rear Panel Leds

    Server Component Identification Item Description Keyboard port Mouse port Rear Panel LEDs Location Status Power supply LED Off = No power or inadequate power supply Green = Power supply is on and functioning UID LED Blue = Activated Off = Deactivated Flashing = Remote inquiry 10/100/1000 On = Link...

  • Page 14: System Board Components

    HP ProLiant ML350 Generation 4p Server User Guide Location Status iLo NIC Activity LED On = Link Flashing = Activity Off = No Link iLo NIC standby LED On = Standby Off = Activity System Board Components NOTE: PPM 1 is embedded onto the system board.
  • Page 15 Server Component Identification Item Description Processor 2 heatsink connector Power button/LED connector SATA 1 connector SATA 2 connector Primary SCSI connector Secondary SCSI connector PPM 2 socket RILOE II connector (30-pin) Serial port connector 64-bit, 66-MHz PCI-X slot, bus 2 64-bit, 133-MHz PCI-X slot, bus 6 64-bit, 100-MHz PCI-X slot, bus 9 64-bit, 100-MHz PCI-X slot, bus 9...

  • Page 16: Nmi Jumper

    HP ProLiant ML350 Generation 4p Server User Guide Item Description DIMM slot 1 (Bank A) NMI Jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications.

  • Page 17: System Board Leds

    Server Component Identification Position Default Function Reserved Reserved When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information.
  • Page 18 HP ProLiant ML350 Generation 4p Server User Guide Item LED Description Status Processor 1 status Off = Processor 1 functioning Amber = Processor 1 failed PPM 1 (embedded) Off = PPM 1 functioning status Amber = PPM 1 failed Processor 2 fan...

  • Page 19: System Leds And Internal Health Led Combinations

    LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 20: Hot-Plug Hard Drive Ids

    (with redundant fan option only). Hot-Plug Hard Drive IDs SCSI models of the HP ProLiant ML350 Generation 4p server support single- or dual-channel SCSI hard drive configurations. The single-channel configuration (simplex) supports up to six SCSI hard drives on one channel. The dual-channel...
  • Page 21 Server Component Identification SATA models of the HP ProLiant ML350 Generation 4p server support up to six hard drives. The embedded SATA controller supports drives in bays 1 and 2 (SATA IDs 1 and 2). An optional controller is required to support drives in bays 3 through 6 (SATA IDs 3 through 6).

  • Page 22: Hot-Plug Scsi Hard Drive Leds

    HP ProLiant ML350 Generation 4p Server User Guide Hot-Plug SCSI Hard Drive LEDs Item LED Description Status Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array.

  • Page 23: Hot-Plug Scsi Hard Drive Led Combinations

    Either (1) the drive is part of an array being selected by an array configuration utility; (2) Drive Identification has been selected in HP SIM; or (3) drive firmware is being updated. The drive has failed and has been placed offline.

  • Page 24: Sata Or Sas Hard Drive Leds

    HP ProLiant ML350 Generation 4p Server User Guide SATA or SAS Hard Drive LEDs Item LED Description Status Online/Activity status Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array...

  • Page 25: Server Operations

    Server Operations In This Section Powering Up the Server........................25 Powering Down the Server......................25 Extending the Server from the Rack.....................26 Removing the Front Bezel (Tower Model) ..................27 Removing Access Panel .......................27 Powering Up the Server To power up the server, press the Power On/Standby button. Powering Down the Server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to...

  • Page 26: Extending The Server From The Rack

    HP ProLiant ML350 Generation 4p Server User Guide 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power. Extending the Server from the Rack 1.

  • Page 27: Removing The Front Bezel (Tower Model)

    Server Operations 3. After performing the installation or maintenance procedure, slide the server back into the rack: a. Press the server rail-release latches and slide the server fully into rack. b. Secure the server by tightening the thumbscrews. Removing the Front Bezel (Tower Model) This server has a removable front bezel that must be unlocked and opened before accessing the hard drive cage or removing the access panel.
  • Page 28 HP ProLiant ML350 Generation 4p Server User Guide NOTE: Turn the access panel over to locate the System Configuration and Options hood labels. These labels will provide information on installing various options, flexible memory configurations, LED status indicators, and switch settings.

  • Page 29: Server Setup

    Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 30: Optimum Environment

    − Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Optimum Environment When installing the server, select a location that meets the environmental standards described in this section.
  • Page 31 Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet.

  • Page 32: Temperature Requirements

    HP ProLiant ML350 Generation 4p Server User Guide Temperature Requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

  • Page 33: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.

  • Page 34: Rack Warnings

    • The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment.

  • Page 35: Identifying Tower Server Carton Contents

    Server Setup • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. •...

  • Page 36: Identifying Rack Server Shipping Carton Contents

    HP ProLiant ML350 Generation 4p Server User Guide • Hardware options • Operating system or application software • Identifying Rack Server Shipping Carton Contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

  • Page 37: Setting Up A Tower Server

    RILOE II board. The standard video connector on the server rear panel is not used when the RILOE II board is installed. For more information, refer to the HP Remote Insight Lights-Out Edition II User Guide. 2. Connect the power cord to the back of the server.
  • Page 38 HP ProLiant ML350 Generation 4p Server User Guide NOTE: If using a round-hole rack, follow the same steps using the round-hole cage nuts provided with the kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp).
  • Page 39 Server Setup 2. Extend the component rail until the rail-release latch engages. Press the latch and continue to pull the component rail until it is completely separate from the rack rail. 3. Secure each server component rail to the server.
  • Page 40 HP ProLiant ML350 Generation 4p Server User Guide 4. Install the rack rails in the rack. 5. Press the rail-release latches, slide the server into the rack and tighten the thumbscrews. WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack.
  • Page 41 Server Setup CAUTION: Be sure to keep the server parallel to the floor when sliding the server rails into the rack rails. Tilting the server up or down could result in damage to the rails. 6. Secure the cable management bracket to the rear of the server using a T-15 Torx screwdriver.
  • Page 42 HP ProLiant ML350 Generation 4p Server User Guide 7. Secure the cable management arm to the bracket. 8. Secure the cable management arm to the rack. 9. Connect peripheral devices to the server. Refer to setting up a tower server for more information on rear panel component connection.

  • Page 43: Powering Up And Configuring The Server

    Server Setup 11. Route cables through the cable management arm. 12. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

  • Page 44: Installing The Operating System

    For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).

  • Page 45: Hardware Options Installation

    Hardware Options Installation In This Section Introduction ..........................45 Processor Option ..........................46 Memory Options...........................50 Hard Drive Options ........................54 Removable Media Device Options....................57 Redundant Hot-Plug Power Supply Option..................65 Expansion Board Options......................67 VHDCI or HD68 SCSI Cable Option...................70 Tower-to-Rack Conversion Option ....................73 Installing a Second Serial Port......................77 Installing a Redundant Fan ......................78...

  • Page 46: Processor Option

    HP ProLiant ML350 Generation 4p Server User Guide Processor Option The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
  • Page 47 Hardware Options Installation CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. 6. Install the processor and close the processor locking lever. CAUTION: Forcing the processor locking lever could lead to hardware damage.
  • Page 48 HP ProLiant ML350 Generation 4p Server User Guide 7. Install the heatsink. 8. Close the processor retaining brackets.
  • Page 49 Hardware Options Installation 9. Connect the heatsink connector to the connector on the system board. Item Description Processor 1 heatsink connector Processor 2 heatsink connector 10. Open the latches on the corresponding PPM slot. 11. Install the PPM for processor 2 (if installing a second processor). NOTE: PPM 1 is embedded onto the system board.

  • Page 50: Memory Options

    HP ProLiant ML350 Generation 4p Server User Guide NOTE: The appearance of compatible PPMs may vary. 12. Replace the front bezel ("Removing the Front Bezel (Tower Model)" on page 27), if applicable. 13. Replace the access panel ("Removing Access Panel" on page 27).

  • Page 51: Single- And Dual-Rank Dimms

    Hardware Options Installation Single- and Dual-Rank DIMMs PC2-3200 DIMMs can either be single- or dual-rank. While it is not normally important for you to differentiate between these two types of DIMMs, certain DIMM configuration requirements are based on these classifications. Certain configuration requirements exist with single- and dual-rank DIMMs that allow the architecture to optimize performance.

  • Page 52: Dimm Installation Guidelines

    HP ProLiant ML350 Generation 4p Server User Guide • Online Spare Memory operates with four or six DIMMs. After installing DIMMs, use RBSU to configure the system for online spare memory support. DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: •...

  • Page 53: Interleaving And Non-Interleaving Memory Configuration

    Hardware Options Installation 6. Install the DIMM. 7. Install the access panel. 8. If you are installing DIMMs in an online spare configuration, use RBSU to configure this feature. Interleaving and Non-Interleaving Memory Configuration This server supports both interleaving and non-interleaving memory configurations.

  • Page 54: Hard Drive Options

    HP ProLiant ML350 Generation 4p Server User Guide For more information, refer to "Server Software and Configuration Utilities (on page 93)" in this guide. Hard Drive Options Removing a Hard Drive Blank (on page 54) SCSI Hard Drive Guidelines (on page 55) Installing Hot-Plug SCSI Hard Drives (on page 55) Installing a SATA or SAS Drive ("Installing a SATA or SAS Hard Drive"...

  • Page 55: Scsi Hard Drive Guidelines

    Hardware Options Installation SCSI Hard Drive Guidelines When adding SCSI hard drives to the server, observe the following general guidelines: • A maximum of six SCSI devices per channel can be added. • Each SCSI drive must have a unique ID. The system automatically sets all SCSI IDs on hot-plug models.

  • Page 56: Installing A Sata Or Sas Hard Drive

    HP ProLiant ML350 Generation 4p Server User Guide 3. Determine the status of the hard drive from the hot-plug SCSI hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 23, on page 22). 4. Resume normal server operations.

  • Page 57: Removable Media Device Options

    Hardware Options Installation 3. Install the drive. NOTE: Depending on model purchased, the server may look slightly different than shown. 4. Determine the status of the drive by observing the drive LEDs ("SATA or SAS Hard Drive LEDs" on page 24). 5.

  • Page 58: Identifying Guide Screws

    When installing drives in the removable media bay, guide screws must be installed to make sure the drives correctly align in the drive cage. HP has provided extra guide screws. They are located behind the side access panel of the server.

  • Page 59: Removing Shipping Brackets

    Hardware Options Installation CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage. 5. Remove the shipping bracket ("Removing Shipping Brackets" on page 59). 6.

  • Page 60: Installing A Half-Height Or Full-Height Media Device Option

    HP ProLiant ML350 Generation 4p Server User Guide 1. Loosen the thumbscrew securing the shipping bracket to the server. 2. Remove the shipping bracket. 3. Before shipping the server with an option installed in the removable media bay, reverse steps 1 and 2 to install the shipping brackets.
  • Page 61 Hardware Options Installation 6. Configure the device by setting the SCSI ID. The SCSI ID on each device in the media bays must be manually set to a unique value. Refer to the documentation provided with the device for instructions on setting the SCSI 7.

  • Page 62: Installing A Tape Drive Option

    HP ProLiant ML350 Generation 4p Server User Guide 11. Connect the data cable into a SCSI controller channel (secondary SCSI channel shown). 12. Replace the front bezel ("Removing the Front Bezel (Tower Model)" on page 27), if applicable. 13. Replace the access panel ("Removing Access Panel" on page 27).

  • Page 63: Installing An Internal Two-Bay Hot-Plug Scsi Drive Cage Option

    Hardware Options Installation IMPORTANT: HP recommends installing the tape drive on a separate SCSI cable to avoid a decrease in performance on other SCSI devices. 8. Connect the data and power cables to the back of the device. 9. Connect the data cable into a SCSI controller channel (secondary SCSI channel shown).
  • Page 64 HP ProLiant ML350 Generation 4p Server User Guide 5. Using the T-15 Torx screwdriver attached to the back of the server, position two screws in the upper mounting holes on each side of the drive cage. 6. Slide the drive cage into the chassis until it locks into place.

  • Page 65: Redundant Hot-Plug Power Supply Option

    8. Replace the front bezel ("Removing the Front Bezel (Tower Model)" on page 27), if applicable. 9. Replace the access panel ("Removing Access Panel" on page 27). Refer to the HP Internal Two-Bay Hot-Plug SCSI Drive Cage Installation Instructions for additional information. Redundant Hot-Plug Power Supply Option...
  • Page 66 HP ProLiant ML350 Generation 4p Server User Guide WARNING: To reduce the risk of injury from electric shock hazards, do not open power supplies. Refer all maintenance, upgrades, and servicing to qualified personnel. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you are properly grounded (earthed) before beginning any installation procedure.

  • Page 67: Expansion Board Options

    Expansion Board Options The server supports PCI, PCI-X, and PCI Express expansion boards. For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: It is recommended that the optional RILOE II board be installed in slot 6.

  • Page 68: Installing An Expansion Board

    HP ProLiant ML350 Generation 4p Server User Guide 5. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
  • Page 69 Hardware Options Installation IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. 6. Loosen the thumbscrews on the expansion board retainer and pull the retainer out away from the chassis. 7.

  • Page 70: Vhdci Or Hd68 Scsi Cable Option

    HP ProLiant ML350 Generation 4p Server User Guide 9. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. 10. Reinstall the expansion board retainer, then tighten the thumbscrew.
  • Page 71 Hardware Options Installation 5. Using a T-15 Torx screwdriver, remove the screw holding the SCSI knockout cover plate located on the rear of the chassis and remove it from the chassis. 6. Insert the SCSI connector into the open area. Secure the external SCSI connector to the chassis using the screws provided with the external SCSI connector option kit.
  • Page 72 HP ProLiant ML350 Generation 4p Server User Guide 7. Secure the internal-to-external SCSI connector cable to either internal SCSI channel (primary or secondary) or to the SCSI channel of an option card. NOTE: Refer to the documentation that shipped with the external storage device for more information.

  • Page 73: Tower-To-Rack Conversion Option

    Hardware Options Installation Tower-to-Rack Conversion Option Converting a Tower Server to a Rack Server (on page 73) Installing the Rack Server (on page 76) Accessing the Server in the Rack (on page 76) Converting a Tower Server to a Rack Server The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack model server, and to install the server into most square- or round-hole racks.
  • Page 74 HP ProLiant ML350 Generation 4p Server User Guide 3. Remove the feet. 4. Remove the access panel ("Removing Access Panel" on page 27). 5. Disengage the locking brackets and pull them out. 6. Remove the tower configuration panel:...
  • Page 75 Hardware Options Installation a. Use the T-10 Torx screwdriver to remove the two front panel screws. Slide tower configuration panel back and then away from the chassis. 7. Align the pins on the server bezel with the corresponding slots on the chassis and push down.

  • Page 76: Installing The Rack Server

    4. Install the operating system ("Installing the Operating System" on page 44). 5. Register the server. To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com). Accessing the Server in the Rack To perform some installation or maintenance procedures, the server must be extended from the rack ("Extending the Server from the Rack"...

  • Page 77: Installing A Second Serial Port

    Hardware Options Installation 2. Reverse step 1 to secure the cable management arm after the maintenance procedures have been completed. Installing a Second Serial Port 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack"...

  • Page 78: Installing A Redundant Fan

    HP ProLiant ML350 Generation 4p Server User Guide Installing a Redundant Fan 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26).

  • Page 79: Server Cabling

    Connecting ATA or ATAPI Devices to the Integrated IDE Controller........92 Cabling Guidelines This chapter provides an overview of the internal cabling of the HP ProLiant ML350 Generation 4 Performance (G4p) server chassis. It also includes information on how to cable SCSI, SATA, SAS, IDE, and removable media devices in the system, as well as information about all critical system cabling.

  • Page 80: Identifying Scsi Components

    HP ProLiant ML350 Generation 4p Server User Guide • As a general rule, a maximum of six devices may be added per channel. The server is equipped with two integrated Ultra320 SCSI channels. • The configuration settings on each SCSI device should be set to the SCSI ID of the bay (Bay 0 = SCSI ID 0) that it will occupy.
  • Page 81 Server Cabling Media Bays and Hard Drives Number Description Removable media bay Hot-plug SCSI hard drive cage Hot-plug SATA or SAS hard drive cage...
  • Page 82 HP ProLiant ML350 Generation 4p Server User Guide Hot-Plug Hard Drive SCSI Cable The SCSI cable shown is included with the server. The SCSI cable connects the hot-plug drive cage to the SCSI controller. The hot-plug hard drive cage has built-in termination.
  • Page 83 Server Cabling NOTE: The server ships with the required cables. Item Component description SCSI IDs managed SCSI cable 0, 1, 2, 3, 4, 5 SCSI cable used to jumper the two SCSI buses together IMPORTANT: After changing any SCSI configuration, be sure the proper boot controller order is set in RBSU.
  • Page 84 HP ProLiant ML350 Generation 4p Server User Guide Duplex Hot-Plug SCSI Cabling In the duplex cabling configuration, refer to the documentation that ships with this option. Item Description SCSI IDs Connection SCSI cable Secondary SCSI channel or Smart Array controller...
  • Page 85 Server Cabling Array Controller Duplex SCSI Cabling In the array controller duplex SCSI cabling configuration, the optional PCI array controller controls up to four hard drives on one SCSI channel and two hard drives on the other SCSI channel. Item Component description SCSI IDs managed SCSI cable...
  • Page 86 HP ProLiant ML350 Generation 4p Server User Guide Internal SCSI Components Before cabling the server, note the removable media and hard drive cage locations. For additional information about installing SCSI devices, refer to the documentation included with the device. Number...

  • Page 87: Installing An Internal-To-External Scsi Connector

    Server Cabling 68-to-50 Pin SCSI Adapter If installing a device that uses a Fast SCSI-2 interface, you must provide a 68-to- 50 pin SCSI adapter. This adapter should be installed between the 50-pin interface on the device and the 68-pin SCSI cable connected to the SCSI channel on the system board.
  • Page 88 HP ProLiant ML350 Generation 4p Server User Guide If hard drives and the SCSI or SmartArray controller are not already installed, follow the steps in the sections "Installing Hard Drives ("Installing Hot-Plug SCSI Hard Drives" on page 55)" and "Installing an Expansion Board (on page 68)".

  • Page 89: Cabling Scsi Devices In The Removable Media Area

    Media Device Option" on page 60). Be sure that the SCSI ID is uniquely set on each device. 2. Locate the SCSI cable that is shipped with the option. For more information on cables, refer to the HP website (http://www.hp.com/servers/proliantml350). 3. Install the next available connector to the device.
  • Page 90 HP ProLiant ML350 Generation 4p Server User Guide Standard SATA Cabling (on page 90) SATA-only Array Controller Cabling (on page 91) SATA/SAS Array Controller Cabling (on page 91) Standard SATA Cabling NOTE: Some cables remain unconnected. Item Description SATA 1 connector...
  • Page 91 Server Cabling SATA-only Array Controller Cabling NOTE: Some cables remain unconnected. SATA/SAS Array Controller Cabling...

  • Page 92: Connecting Ata Or Atapi Devices To The Integrated Ide Controller

    Drive 0. All IDE devices in the system should have their configuration jumpers set to "Cable Select" or "CS." IMPORTANT: If the network operating system is Novell NetWare, HP recommends that you connect the CD-ROM to the primary IDE channel and to the Drive 0 connector on the IDE cable.

  • Page 93: Server Software And Configuration Utilities

    BIOS Serial Console........................97 Array Configuration Utility ......................97 Option ROM Configuration for Arrays ..................98 HP ProLiant Essentials Rapid Deployment Pack .................98 Re-Entering the Server Serial Number and Product ID..............99 SmartStart Software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration.
  • Page 94 Enabling access to the Array Configuration Utility (on page 97), Array Diagnostic Utility (on page 106), and Erase Utility (on page 102) SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).

  • Page 95: Rom-Based Setup Utility

    • Displaying system information • Selecting the primary boot controller For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server, the system prompts you to enter RBSU and select a language.
  • Page 96 RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website...

  • Page 97: Bios Serial Console

    The server that you are remotely configuring does not require a keyboard and mouse. For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Array Configuration Utility ACU is a browser-based utility with the following features: •...

  • Page 98: Option Rom Configuration For Arrays

    Windows® 2000, Windows® Server 2003, or Linux. Refer to the README.TXT file for further information about browser and Linux support. For more information, refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website (http://www.hp.com).

  • Page 99: Re-Entering The Server Serial Number And Product Id

    For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 100: Automatic Server Recovery

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system.

  • Page 101: Integrated Lights-Out Technology

    Access advanced troubleshooting features through the iLO interface. • Diagnose iLO using HP SIM through a web browser and SNMP alerting. For more information about iLO features, refer to the Integrated Lights-Out User Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).

  • Page 102: Erase Utility

    Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html). Erase Utility CAUTION: Perform a backup before running the System Erase Utility.

  • Page 103: Management Agents

    Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). HP Systems Insight Manager...
  • Page 104 HP ProLiant ML350 Generation 4p Server User Guide Safety and Security Benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason.

  • Page 105: Usb Support

    HP provides support for USB devices before the operating system loading through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

  • Page 106: Array Diagnostic Utility

    Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form.

  • Page 107: Keeping The System Current

    For Windows®: IML Viewer − For Linux: IML Viewer Application • From within HP Insight Diagnostics For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the System Current List of Tools: Drivers ............................107 ProLiant Support Packs ......................108...

  • Page 108: Proliant Support Packs

    Operating System Version Support Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 109: Troubleshooting

    Server Diagnostic Steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 115)," and follow the appropriate diagnostic path.

  • Page 110: Symbols On Equipment

    HP ProLiant ML350 Generation 4p Server User Guide Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 111: Warnings And Cautions

    Warnings and Cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module- level repair. Because of the complexity of the individual boards...
  • Page 112 HP ProLiant ML350 Generation 4p Server User Guide • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation.

  • Page 113: Preparing The Server For Diagnosis

    Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

  • Page 114: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 106) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 115: Diagnostic Steps

    Troubleshooting Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 115)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis...
  • Page 116 HP ProLiant ML350 Generation 4p Server User Guide...

  • Page 117: General Diagnosis Flowchart

    "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Server Information You Need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). •...
  • Page 118 HP ProLiant ML350 Generation 4p Server User Guide...

  • Page 119: Power-On Problems Flowchart

    Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Integrated Management Log (on page 106)" "Power Source Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 120 • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 121 Troubleshooting...

  • Page 122: Post Problems Flowchart

    Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). "Video Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). KVM or RILOE documentation or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP web (http://www.hp.com/support)site.
  • Page 123 Troubleshooting Item Refer to • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website...
  • Page 124 HP ProLiant ML350 Generation 4p Server User Guide...

  • Page 125: Os Boot Problems Flowchart

    Refer to HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST Problems ("POST Problems Flowchart" on page 122)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 126 HP website (http://www.hp.com/support). • "Contacting HP Technical Support or an Authorized Reseller" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 127 Troubleshooting...

  • Page 128: Server Fault Indications Flowchart

    Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) System Management Homepage at https://localhost:2381 (https://localhost:2381) "Power-On Problems ("Power-On Problems Flowchart" on page 119)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 129 Troubleshooting Item Refer to • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
  • Page 130 HP ProLiant ML350 Generation 4p Server User Guide...

  • Page 131: Battery Replacement

    Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 132 HP ProLiant ML350 Generation 4p Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.

  • Page 133: Regulatory Compliance Notices

    Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ................133 Federal Communications Commission Notice ................134 Declaration of Conformity for Products Marked with the FCC Logo, United States Only ..135 Modifications..........................136 Cables ............................136 Mouse Compliance Statement ....................136 Canadian Notice (Avis Canadien) ....................136 European Union Regulatory Notice....................137...

  • Page 134: Federal Communications Commission Notice

    HP ProLiant ML350 Generation 4p Server User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 135: Class B Equipment

    For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:...

  • Page 136: Modifications

    HP ProLiant ML350 Generation 4p Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications...

  • Page 137: European Union Regulatory Notice

    Regulatory Compliance Notices Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

  • Page 138: Japanese Notice

    HP ProLiant ML350 Generation 4p Server User Guide *Notified body number (used only if applicable—refer to the product label) Japanese Notice BSMI Notice...

  • Page 139: Korean Notices

    Regulatory Compliance Notices Korean Notices Class A Equipment Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 140: Battery Replacement Notice

    To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an...

  • Page 141: Taiwan Battery Recycling Notice

    Regulatory Compliance Notices Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 143: Electrostatic Discharge

    Electrostatic Discharge In This Section Preventing Electrostatic Discharge.....................143 Grounding Methods to Prevent Electrostatic Discharge.............144 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 144: Grounding Methods To Prevent Electrostatic Discharge

    HP ProLiant ML350 Generation 4p Server User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.

  • Page 145: Server Specifications

    Server Specifications In This Section Environmental Specifications.....................145 Server Specifications ........................145 Environmental Specifications Temperature range* Specification Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity Specification (noncondensing)** Operating 10% to 90% Non-operating 5% to 95%...
  • Page 146 HP ProLiant ML350 Generation 4p Server User Guide Models with a redundant power supply Input requirements Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 10 A (110 V) to 5 A (220 V)

  • Page 147: Technical Support

    Customer Self Repair........................148 Related Documents For related documentation, refer to the Documentation CD. Before You Contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number •...

  • Page 148: Customer Self Repair

    HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
  • Page 149 Acronyms and Abbreviations ABEND abnormal end Array Configuration Utility Array Diagnostics Utility Automatic Server Recovery double data rate DIMM dual inline memory module HD68 high density 68 International Electrotechnical Commission...
  • Page 150 HP ProLiant ML350 Generation 4p Server User Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller non-maskable interrupt NVRAM non-volatile memory...
  • Page 151 Acronyms and Abbreviations ORCA Option ROM Configuration for Arrays PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test Processor Power Module ProLiant Support Pack preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II...
  • Page 152 HP ProLiant ML350 Generation 4p Server User Guide serial attached SCSI SATA serial advanced technology attachment SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager TMRA recommended ambient operating temperature unit identification VHDCI very high density cable interconnect...
  • Page 153 HP 147 Index creating a disk image 98 CSR (customer self repair) 148 customer self repair 148 deployment software 98 access panel 27 diagnosing problems 109, 115 accessing servers 76 diagnostic steps 109, 115 ACU (Array Configuration Utility) 97...
  • Page 154 HP ProLiant ML350 Generation 4p Server User Guide general diagnosis flowchart 117 Korean notices 139 grounding methods 144 grounding requirements 33 laser devices 139 LEDs 9, 22, 23 hard drive LEDs 22, 23 LEDs, hard drive 22 hard drives 22, 23, 54...
  • Page 155 Index phone numbers 147 serial port 77 POST problems flowchart 122 series number 133 power cord 111 server features and options 45 power distribution unit 33 server setup 29 power LEDs, system 10 site requirements 30 power on problems flowchart 119 SmartStart Autorun Menu 93 Power On/Standby button 10, 25 SmartStart Scripting Toolkit 94...
  • Page 156 HP ProLiant ML350 Generation 4p Server User Guide ventilation 30 VHDCI SCSI cable 70 warnings 34, 111 website, HP 147...

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