HP ProLiant ML570 Generation 2 Maintenance And Service Manual page 129

Table 5-7: Problems After Initial Boot
Problem
SmartStart fails during
installation.
Server cannot load
operating system.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Possible Reasons
Error occurs during
installation.
CMOS is not cleared.
Required operating system
step was missed.
Installation problem
occurred.
Problem was encountered
with the hardware you have
added to the system.
Problem was encountered
with hardware added to a
new configure-to-order
system (where available).
CAUTION: The HP System Erase Utility causes loss of all configuration information, as well
as loss of existing data on all connected hard drives. Please read the appropriate section and
the associated warning in the HP Servers Troubleshooting Guide before performing this
operation.
continued
Possible Solutions
Follow the error information provided.
If it is necessary to reinstall, run the
HP System Erase Utility. Read the
Caution at the end of this table. Refer
to the instructions in the HP Servers
Troubleshooting Guide.
Run the HP System Erase Utility.
Read the Caution at the end of this
table. Refer to the instructions in the
HP Servers Troubleshooting Guide.
Follow these steps:
1. Note at which phase the
operating system failed.
2. Remove any loaded operating
system.
3. Refer to the operating system
documentation.
4. Install
again.
Refer to the operating system
documentation and to the SmartStart
Release Notes on the SmartStart CD.
Run RBSU and check the OS
Selection menu.
Refer to the documentation provided
with the hardware.
Refer to the HP ProLiant ML570
Generation 2 Server Setup and
Installation Guide to identify correct
SCSI bus cabling configuration for the
unit.
You must complete the
factory-installed OS software
installation before adding new
hardware to the system.
Be sure you are following the
instructions provided in the
Factory-Installed Operating System
Software Installation Guide.
Remove the new hardware and
complete the software installation.
Then, reinstall the new hardware.
Troubleshooting
the operating system
5-9