Paper Cutter Troubles - Intermec EasyCoder PX4i Service Manual

Chapter 17 — Troubleshooting

17.17 Paper Cutter Troubles

242
Description:
The printer cannot detect the cutter.
• In Fingerprint, error 37, "Cutter device not found" or Error 1059, "Cutter
does not respond" occurs.
Possible Causes and Sugged Remedies:
• No reboot has been performed after installation.
- Cycle the power to the printer.
• Cable between cutter pcb and CPU board is not fi tted properly.
- Check that the cable has not come loose from the cutter interface
connector, see Chapter 11.2.
- Check that the cable from the cutter interface connector is properly
connected to P12 on the driver board.
• Faulty cable, driver board, or CPU board.
- Replace one at the time, reboot, and check.
Description:
The cutter does not cut.
Possible Causes and Suggested Remedies:
• Error 1704, "Cutter open" occurs in Fingerprint.
- Check that the cutter is positively in closed position.
- The home position microswitch in the cutter assy may be defect.
Replace the cutter assy.
- Faulty cable, driver board, or CPU board. Replace one at the time,
reboot, and check.
• Errors 1701-1703 occurs in Fingerprint.
- Check the cutting shears and cutter mechanism for adhesive residue,
label shavings, stuck labels, or other things that may prevent the
cutter from operating mechanically. Clean if necessary, but do not use
any solvent that can dissolve the grease.
- Replace the cutter assy or cutter pcb, one at the time.
• No error occurs but cutter does still not cut.
- If using Fingerprint, check that the application program utilizes the
Fingerprint statements CUT or CUT ON/OFF correctly. See the
Intermec Fingerprint v8.xx, Programmer's Reference Manual.
- If using IPL, check that the cutter has been enabled in the Setup
Mode.
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