Problems With Wireless Connectivity - Intermec CK30 User Manual

Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Configuring Security (continued)
Problem
The CK30 indicates that it is not
authenticated.

Problems With Wireless Connectivity

Problem
When you turn on the CK30 after it was
suspended for a while (10-15 minutes or
longer), it can no longer send or receive
messages over the network.
The network connection icon is in the
taskbar, but the host computer is not
receiving any data from the CK30.
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Solution
Make sure that:
• The User Name and Password parameters on your CK30
match the user name and password on your authentication
server. You may need to re-enter the password on both
your CK30 and the authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped with
your authentication server software.
• The IP address and secret key for your access point must
match the IP address and secret key on your authentication
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
• Your authentication server is active and that it can
communicate with your access point. You can use the
PING utility to determine communications. Go to
Diagnostics > System Diagnostics > Ping Utility.
• The authentication server software is running on the server
PC.
Solution
The host may have deactivated or lost your current
terminal emulation session. In a TCP/IP direct connect
network, you need to turn off the "Keep Alive" message
(if possible) from the host so that the TCP session is
maintained while a CK30 is suspended.
In a UDP Plus network, there may be a problem with
the connection between the Intermec Application
Server and the host computer. Check with your
network administrator or see the user's manual for the
Intermec Application Server.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host
computer. Check with your network administrator or
use your access point user's manual.
CK30 Handheld Computer User's Manual