Troubleshooting The Ck30; Calling Product Support - Intermec CK30 User Manual

Chapter 6 — Troubleshooting and Maintaining the CK30

Troubleshooting the CK30

Calling Product Support

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Use this chapter to troubleshoot some common problems you
may experience with your CK30. If you cannot find the answer
to your problem in the "Problems and Solutions" section, you
may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Diagnostics or the Configuration Utility. Consult your
application developer for information on your custom
application.
To find your operating system version
From the System Main Menu, go to Diagnostics > Software
1
Diagnostics > OS Version.
Press Esc to exit.
2
To find your configuration number
From the System Main Menu, go to Diagnostics >
1
Hardware Diagnostics > HW Config Table.
Press Esc to exit.
2
CK30 Handheld Computer User's Manual