Telstra 13500 User Manual page 71

• Relocate your phone to a higher location. The phone may have better reception
in a high area.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
I experience poor sound quality when using the handset speakerphone.
• For increased sound quality while using the handset speakerphone, place the
handset on a flat surface with the dialing keys facing up.
I hear other calls while using my phone.
• Disconnect the telephone base from the telephone jack, and plug in a different
telephone. If you still hear other calls, call your telephone service provider.
The telephone does not ring when there is an incoming call.
• Make sure that the ringer is not off.
• Make sure you plug in the telephone line cord securely into the telephone base
and the telephone jack.
• Make sure you plug in the power cord securely.
• Make sure the backup batteries are correctly installed if necessary.
• The handset may be too far from the telephone base.
• Charge the battery in the handset for at least 11 hours. For optimum daily
performance, return the cordless handset to the handset charger when not in
use.
• You may have too many extension phones on your telephone line to allow all of
them to ring simultaneously. Try unplugging some of the other phones.
• The layout of your home might be limiting the operating range. Try moving the
telephone base to another location, preferably to a higher location.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
• Test a working phone at the phone jack. If another phone has the same
problem, contact your telephone service provider (charges may apply).
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