Telstra 13500 User Manual
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Telstra 13500 User Manual

Dect6.0 cordless phone
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TELSTRA 13500/13550 DECT6.0

CORDLESS PHONE

USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this User
Guide.

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  • Page 1: Cordless Phone

    TELSTRA 13500/13550 DECT6.0 CORDLESS PHONE USER GUIDE This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section of this User...
  • Page 2 (for Telstra 13550 only). * IMPORTANT You need to subscribe to Telstra’s Calling Number Display service to be able to see the caller’s number or name when called, or in the Calls List. See page 52 for more details.
  • Page 3 Battery compartment cover • NiMH rechargeable battery • Wall mount bracket • 1 User guide If you have purchased Telstra 13500/13550 with additional handset, you will also have the following items: • Telstra 13500/13550 handset • Telstra 13500/13550 charger unit •...

  • Page 4: Table Of Contents

    Battery low warning Battery performance Date and time Getting to know your phone Handset buttons Telephone base buttons (Telstra 13550 version) Telephone base buttons (Telstra 13500 version) Navigating the menus Handset menu layout Keystroke table Bluetooth Introducing Bluetooth Important information...
  • Page 5 Using the phone Make, answer or end a home call Answer or end a mobile call Speakerphone Volume control Mute Temporary ringer silencing Silence handset ringer Redial Chain dialing Find handset Transfer a call Join a call in progress Intercom Answer an incoming call during an intercom call Power fail back-up Phonebook...
  • Page 6 Save a call list entry to the phonebook Delete an entry in the call list Delete the entire call list To set the category of the call list Flashing message indicator (FMI) Telstra home messages 101 ® or messageBank ®...
  • Page 7 Call waiting 3-Way Chat Answering machine (For Telstra 13550 only) Answer on/off Message playback Delete all messages Announcement Record your own announcement Play the announcement Record, play or delete memos Number of rings Remote access code Recording time Answering machine and voicemail...
  • Page 8 Customer service & Product warranty...

  • Page 9: Important Safety Instructions

    The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. Telstra will not be held liable for damage arising from such noncompliance. Use only the AC power adaptors supplied with this product. Please contact...
  • Page 10 Please ensure that the batteries are inserted according to the correct polarity as indicated on the re-chargeable batteries and the internal markings inside the handset battery compartment. Do not immerse the batteries in water, and do not place them in a fire. Telephone receivers produce magnetic fields that can attract small metallic objects such as pins or staples.

  • Page 11: Getting Started

    GETTING STARTED LOCATION Place your Telstra 13500/13550 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your Telstra 13500/13550 works by sending radio signals between the base and handset.

  • Page 12: Setting Up

    SETTING UP Telephone base installation Mains power wall socket Telephone base Telephone line cord power adapter If you have DSL high- speed Internet service, a DSL filter (not included) is required. Telephone line jack Power cord jack Plug the mains power adapter cable into the base station, plug the other end of the mains power adapter into a mains power wall socket.
  • Page 13 Handset batteries installation Slide open the battery compartment cover to fit the NiMH battery into the handset. Plug the battery connector securely into the socket, matching the orientation of the engraved label. Place the supplied rechargeable battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.
  • Page 14 Additional handset charger installation Plug the power cable into the charger base. Plug the other end into a mains power wall socket. Place the handset in the handset charger to charge. Mains power wall socket Note: Ensure power cord is fed through slot on base so unit sits flush with the desk.

  • Page 15: Installation Options

    INSTALLATION OPTIONS Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate.
  • Page 16 Position the telephone base against the wall mount bracket with the extended tabs marked B on top. Insert the extended tabs on the wall mount bracket into the slots marked B on the back of the telephone base. Push the telephone base down until it clicks securely.
  • Page 17 Plug the telephone line cord into the telephone wall jack. Plug the power cord into an electrical outlet not controlled by a wall switch. Bundle the telephone line cord and power adapter cord neatly with twist ties. Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below.
  • Page 18 Untie the telephone line cord and power adaptor cord. Push the wall mount bracket to detach it from the telephone base. Plug the other end of the telephone line cord into the telephone wall jack (or DSL filter). Plug the large end of the power adaptor into a mains power wall socket. Telephone wall jack Mains power...

  • Page 19: Battery Low Warning

    Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. WARNING Do not place your Telstra 13500/13550 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged.

  • Page 20: Date And Time

    ADSL filter may cause problems with this product and your Broadband service. DATE AND TIME If you have subscribed to Telstra’s Calling Number Display service, the date and time are set automatically with each incoming call. If you have not subscribed to Telstra’s Calling Number Display Service you can set the date and time manually.

  • Page 21: Getting To Know Your Phone

    GETTING TO kNOw YOUR PHONE Scale 100 % Part Descripition Color Texture/Finishing HANDSET BUTTONS 1-a. Top Cabinet Molded Color - Pantone Black C SPIA-1 Silkscreen Color - Vtech Silver 04 (refer to the sample) CHARGE light 1-b. Top Cabinet Molded Color - Pantone Black C MT11510 1-c.
  • Page 22 ALPHANUMERIC KEYPAD / *(star) / #(hash) • Press to enter numbers or characters. ® ® • Press and hold to access Telstra Home Message 101 or MessageBank • Press and hold to turn the ringer on or off. • Press and hold to lock the keypad.

  • Page 23: Telephone Base Buttons (Telstra 13550 Version)

    Press to mute the microphone while on a call. • Press to delete digits or characters while using the dialing keys. • Press to make an internal call. TELEPHONE BASE BUTTONS (TELSTRA 13550 VERSION) X/DELETE • Press to delete the playing message. •...
  • Page 24 IN USE light • Flashes when there is an incoming call. • Flashes when handsets are being deregistered. • On when a handset is in use. • On when the answering system is answering a call. • On when a handset is being registered. ANS ON/OFF •...

  • Page 25: Telephone Base Buttons (Telstra 13500 Version)

    Press to adjust the telephone base ringer volume when the phone is ringing. PAGE • Press to page all system handsets. TELEPHONE BASE BUTTONS (TELSTRA 13500 VERSION) PA G E IN USE LIGHT • Flashes when there is an incoming call.

  • Page 26: Navigating The Menus

    NAVIGATING THE MENUS Your Telstra 13500/13550 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset Press MENU when the phone is not in use.

  • Page 27: Keystroke Table

    REGISTRATION DEFAULT ANS. MACHINE (For 13550 only) BASE 1 PIN?---- MSG PLAYBACK BASE 2 DELETE ALL OLD BASE 3 MEMO BASE 4 TAM ON/OFF TAM SETTINGS kEYSTROkE TABLE Dialing Characters by number of key presses & Space...

  • Page 28: Bluetooth

    Keep connected mobile phones within this range. • If your mobile phone has poor reception in your home, the Telstra 13500/13550 cannot improve the reception. However, if there is a location in your house with better reception, you can leave your mobile phone at that location while you use the Telstra 13500/13550 mobile line.

  • Page 29: Bluetooth Setup

    To use a Bluetooth enabled mobile phone with your telephone, you must first pair and connect your Bluetooth mobile phone with the telephone base. The Telstra 13500/13550 can then be used to answer calls on the mobile phone line. Bluetooth wireless technology operates within a short range (up to 9 metres). When you pair a Bluetooth mobile phone to the telephone base, keep the device within 4.5...

  • Page 30: Replace A Paired Mobile Phone

    • The steps for the pairing process may vary for different mobile phones. If this happens, follow the prompts on your mobile phone and your Telstra 13500/13550 to complete the pairing process. • Refer to the User’s manual of your Bluetooth enabled mobile phone to learn how to search for or add new Bluetooth devices.

  • Page 31: Delete A Paired Mobile Phone

    DELETE A PAIRED MOBILE PHONE If you have already paired up a Bluetooth enabled phone, you will need to remove it if you would like to pair up another device. Follow the below steps to replace and pair up a new device. Press MENU on the handset in idle mode to enter the main menu.

  • Page 32: Using The Phone

    To end a call: Press or place the handset in the telephone base or handset charger. ANSwER OR END A MOBILE CALL The Telstra 13500/13550 can be used to answer calls on the mobile line. To answer a call: Press on the handset.

  • Page 33: Volume Control

    To silence the ringer temporary on a handset: Press To silence the ringer temporary at the telephone base (for Telstra 13550 only): Press VOL - repeatedly until the base screen show LO. Each handset and the base ring when there is an incoming call unless the ringer volume of that device is turned off.

  • Page 34: Redial

    REDIAL The last 5 telephone numbers dialed (up to 24 digits) are stored in the system dialed (up to 24 digits) are stored in the system (up to 24 digits) are stored in the system memory. • When there are already 5 entries, the oldest entry is deleted to make room for the new entry.

  • Page 35: Find Handset

    to scroll to PHONEBOOK. Press or Press SELECT and or to scroll to desired entry. Press SELECT to dial the displayed number. To access a number in the caller ID log: Press MENU while on a call. to scroll to CALL LIST. Press or Press SELECT and or to scroll to desired entry.

  • Page 36: Transfer A Call

    TRANSfER A CALL While on an outside call, you can transfer the call from a handset to another system handset. To transfer an external call to another handset: During a call, press MENU. to scroll to INTERCOM, then press SELECT. Press or If you have two handsets, your handset displays CALLING HS X .

  • Page 37: Intercom

    INTERCOM Use the intercom feature for conversations between two handsets. Press MUTE/DELETE on your handset when not in use. If you have only one handset, your handset displays NOT POSSIBLE. • If you have two handsets, your handset displays CALLING HS X •...

  • Page 38: Answer An Incoming Call During An Intercom Call

    POwER fAIL BACk-UP Telstra’s Power Fail back-up system lets you make calls during a mains power interruption with your cordless phone. During a mains power interruption, you can supply the power stored in your handset battery to the base unit, so you can make calls even when the power is out.
  • Page 39 Power Fail Back-Up mode. • In Power Fail Back-Up mode none of the base functions, including the answering machine , of your Telstra cordless phone will operate. • It may take up to 90 seconds to transition through the Power Fail Back-Up activation process as the base and handset(s) synchronise with each other.
  • Page 40 -OR- Lift up the handset and enter the telephone number. Place the handset back onto the main base unit within 60 seconds. The speakerphone will be turned on automatically and call is made. To end the call, press Notes: • If there is more than one handset registered to the base, the handset on the main base unit should be left as a power supply of the base and you can use the other handset(s) to make calls like normal.

  • Page 41: Phonebook

    PHONEBOOk The phonebook stores up to 100 entries which are unique to each handset. ADD A PHONEBOOk ENTRY Press when the telephone in idle. -OR- Press MENU when the telephone in idle, and then press or to scroll to PHONEBOOK. Press SELECT. Press SELECT and or to scroll to ADD, and then press SELECT.

  • Page 42: Alphabetical Search

    ALPHABETICAL SEARCH Press when idle to show the first entry in the phonebook. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see Linda.

  • Page 43: Delete All Phonebook Entries

    DELETE ALL PHONEBOOk ENTRIES Press MENU when in idle. to scroll to PHONEBOOK, then press SELECT. Press or -OR- Press when in idle. Press MENU and or to scroll to DELETE ALL, and then press SELECT. The screen will display “CONFIRM?”. Press SELECT to confirm.

  • Page 44: Handset Settings

    HANDSET SETTINGS USING THE MENU You can use the menu of a cordless handset to change the telephone settings. Press MENU when idle. Press or until the screen displays the desired feature menu. Press SELECT to enter the menu. • To return to the previous menu, press •...

  • Page 45: Alarm Settings

    Press SELECT and use the dialing keys to enter the hour and minute. Press SELECT and or to select AM or PM. Press SELECT to set the year. Use the dialing keys to enter the year. Press SELECT to the month and day. Use the dialing keys to enter the month and day.

  • Page 46: Ringer Volume

    RINGER VOLUME You can adjust the ringer volume or turn the ringer off on each handset. When the ringer is turned off, the handset displays RINGER OFF. Press MENU when the handset is not in use. to scroll to HS SETTINGS. Press or Press SELECT and or to scroll to RING SETUP.

  • Page 47: Key Tone

    Press SELECT and or to scroll to INT. RING. Press SELECT and or to select the desired ringer melody (a total of 10 melodies for your selection). Press SELECT to confirm. You hear a confirmation tone. To set the ringer melody for mobile call: Press MENU when the handset is not in use.

  • Page 48: No Coverage Tone

    To set the low battery tone: Press MENU when the handset is not in use. to scroll to HS SETTINGS. Press or Press SELECT and or to scroll to TONE SETUP. Press SELECT and or to scroll to BATTERY TONE. Press SELECT and or to select ON or OFF.

  • Page 49: Rename Handset

    Press SELECT to save your selection. You hear a confirmation tone. RENAME HANDSET You can change the name of each device. The new name of each device cannot exceed 12 characters. To rename the handset: Press MENU when the handset is not in use. to scroll to HS SETTINGS.

  • Page 50: Base Settings

    BASE SETTINGS RINGER VOLUME (fOR TELSTRA 13550 ONLY) Using the telephone: Press VOL + or VOL - on the telephone base to adjust the ringer volume when the phone is ringing. When you set the ringer volume to zero, the base ringer is off.

  • Page 51: Flash Time

    fLASH TIME The flash time settings are country dependent. Please contact your local service provider for the correct settings. Press MENU when the handset is not in use. to scroll to BS SETTINGS. Press or Press SELECT and or to scroll to FLASH TIME. Press SELECT and or to select the desired flash time (SHORT, MEDIUM, LONG).

  • Page 52: Telstra Network Services

    CALLING NUMBER DISPLAY If you have subscribed to Telstra’s Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.

  • Page 53: Call List Display Screen Message

    When the list is full, and a new call is received, the oldest entry will be deleted automatically. IMPORTANT To use Telstra’s Calling Number Display you must first subscribe to the service from Telstra. For more information on Telstra Network Services call Telstra on 13 22 00.

  • Page 54: Dial From The Call List

    DIAL fROM THE CALL LIST Press when the telephone is idle. -OR- Press MENU when in idle, and then press or to scroll to CALL LIST. Press SELECT. Press or to scroll to the desired entry. Press to dial the selected entry. SAVE A CALL LIST ENTRY TO THE PHONEBOOk Press when the telephone is idle.

  • Page 55: Delete The Entire Call List

    Press SELECT to confirm. You hear a confirmation tone. DELETE THE ENTIRE CALL LIST Press when the telephone is idle. -OR- Press MENU when in idle, and then press or to scroll to CALL LIST. Press SELECT. Press SELECT and or to scroll to DELETE ALL.

  • Page 56: Flashing Message Indicator (Fmi)

    TELSTRA HOME MESSAGES 101 OR MESSAGEBANk You can get messages from your Telstra fixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message.

  • Page 57: Call Waiting

    CALL wAITING Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A network tone alerts you to the new caller, so you can answer your second incoming call by putting the first caller on hold. Press and hold .

  • Page 58: Answering Machine (For Telstra 13550 Only)

    ANSwERING MACHINE (fOR TELSTRA 13550 ONLY) Use the answering system menu of a cordless handset to turn on or off the answering system, or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time.

  • Page 59: Message Playback

    MESSAGE PLAYBACk To play messages at the telephone base: /PLAY when the telephone is not in use. Press Options during playback: Press VOL + or VOL - to adjust the speaker volume. • Press /SKIP to skip to the next message. •...

  • Page 60: Delete All Messages

    DELETE ALL MESSAGES You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all messages with the telephone base: Press and hold X/DELETE when the phone is not in use. To delete all messages with a handset: Press MENU when the phone is not in use.

  • Page 61: Play The Announcement

    PLAY THE ANNOUNCEMENT Press MENU when the phone is not in use. And then press or to scroll to ANS. MACHINE. Press SELECT and or to scroll to TAM SETTINGS. Press SELECT and or to scroll to OGM SETTINGS. Press SELECT and or to scroll to ANS &...

  • Page 62: Remote Access Code

    Press SELECT and or to scroll to TAM SETTINGS. Press SELECT and or to scroll to ANSWER DELEY. Press SELECT and or to choose 2 RINGS, 4 RINGS, 6 RINGS, 8 RINGS or TIME SAVER. Press SELECT to confirm your selection. You hear a confirmation tone. REMOTE ACCESS CODE A four-digit security code is required to access the answering system remotely from any touch-tone telephone.

  • Page 63: Recording Time

    RECORDING TIME You can set the recording time limit for each incoming message. Press MENU when the phone is not in use. And then press or to scroll to ANS. MACHINE. Press SELECT and or to scroll to TAM SETTINGS. Press SELECT and or to scroll to RECORD TIME.

  • Page 64: Call Screening

    Using the answering machine and voicemail together: You can also use your telephone answering machine and voicemail together by setting your built-in answering machine to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 65: Call Intercept

    To screen a call at a handset: If the answering system is on and your answering system is recording a message, the handset displays SCREENING ?. Press SELECT to screen the call on your handset. If you do not subscribe to caller ID service, the handset displays SCREENING. Options while a message is being recorded: Press /VOLUME or /VOLUME to adjust the call screening volume.

  • Page 66: Message Window Displays

    MESSAGE wINDOw DISPLAYS Window display Description No messages. The total number of old messages and memos recorded. 01-99 The message number currently playing. The total number of new messages recorded, or the current 00-99 message number during new message playback. (flashing) The clock needs to be set.
  • Page 67 Command Description Delete the message currently being played. Repeat the current message or press twice for the previous message. Play all messages. Skip to the next message. Turn on the answering machine. Stop message playback. Turn off the answering machine. Notes: •...

  • Page 68: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
  • Page 69 • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the handset before dialing, or dial from another room with less background noise. •...
  • Page 70 • Other electronic products can cause interference with your phone. Try installing your phone as far away as possible from these types of electronic devices. The handset battery does not accept charge while in the handset charger. • If the handset is in the handset charger and the charge light is not on, refer to The charge light is off on page 72.
  • Page 71 • Relocate your phone to a higher location. The phone may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the handset speakerphone. •...
  • Page 72 • Other electronic products can cause interference with your phone. Try installing your phone as far away as possible from these types of electronic devices. • Remove and install the handset battery again. Place the handset in the handset charger. Wait for the cordless handset to reestablish its connection with the telephone base.
  • Page 73 • Make sure that the handset battery is installed properly. My Calling Number Display isn’t working properly. • Calling Number Display is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.
  • Page 74 The messages are very difficult to hear. /VOL + on the telephone base, or /VOLUME on the cordless handset • Press to increase the listening volume. The answering machine does not answer after the correct number of rings. Make sure that the answering machine is on. ANS ON should show on the •...
  • Page 75 The answering machine does not record messages. Make sure that the answering machine is on. ANS ON should show on the • ANS ON/OFF cordless handset and light on the telephone base should be on. • Make sure the memory of the answering machine is not full. •...
  • Page 76 Wait for the handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: • if you are having difficulties using your Telstra 13500 &13550. • if you need replacement batteries or mains power lead.

  • Page 77: General Information

    GENERAL INfORMATION REPLACING THE HANDSET BATTERIES After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 78: Cleaning

    Please note Telstra accepts no responsibility for damage caused to your Telstra 13500/13550 handset by using any other type of batteries. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

  • Page 79: How Many Telephones Can You Have

    Your Telstra 13500/13550 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone types there is not guaranteed of ringing, even when the REN is less than 3.

  • Page 80: Customer Service

    If you are trying to access a Telstra Network Service and require assistance specifically related to the network service or would like to subscribe to the service, contact Telstra on 13 22 00 for residential or 13 20 00 for business. Voluntary Product Warranty...
  • Page 81 To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where a Customer Service Representative will inform you of the product return process. You will need to ensure that: You provide proof of purchase;...
  • Page 82 This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627 Address: 24 Gilby Road, Mount Waverley 3149 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT.
  • Page 83 FOR MORE INFORMATION CALL: Version C TECHELP ON 1300 369 193 OR 91-007321-030-100 EMAIL: TCPSUPPORT_AU@VTECH.COM...

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13550

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