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GETTING TO
KNOW YOUR
TELSTRA CALL
GUARDIAN 301
CORDLESS PHONE

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Questions and answers

Peter Truman
March 5, 2025

how to switch on the handset ringer

1 comments:
Mr. Anderson
March 5, 2025

Press and hold the designated button for 2 seconds to turn the handset ringer on. The display will briefly show "Ringer on" before reverting to the idle screen.

This answer is automatically generated

Brian Hall
January 23, 2025

how to adjust volume adjust tcg-301 m3 dect

1 comments:
Mr. Anderson
February 10, 2025

To adjust the volume on the Telstra TCG301 M3 DECT:

1. Select Menu, scroll to Settings, and press Select.
2. Press CALLS to highlight Base settings, then press Select.
3. Select Ringing and press Select.
4. Use the navigation buttons to choose a ringtone melody, then press CALLS to select the volume level.
5. Press Save to confirm the changes.

During message playback, you can also use CALLS to adjust the playback volume.

This answer is automatically generated

Brian Hall
January 23, 2025

how to adjust volume

1 comments:
Mr. Anderson
February 10, 2025

To adjust the volume on the Telstra TCG301:

1. Base Ringer Volume
- Select Menu, scroll to Settings, and press Select.
- Press CALLS to highlight Base settings, then press Select.
- Ringing will be highlighted, press Select.
- Use the navigation buttons to choose the ringtone melody.
- Press CALLS to select the volume level and Save.

2. Answer Machine Playback Volume
- During message playback, press CALLS to adjust the playback volume.

These steps allow you to control both the base ringer and message playback volume.

This answer is automatically generated

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Summary of Contents for Telstra TCG301

  • Page 1 GETTING TO KNOW YOUR TELSTRA CALL GUARDIAN 301 CORDLESS PHONE...
  • Page 2: Check Box Contents

    Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. Telstra accepts no responsibility for damage caused to your Telstra Call Guardian 301 if you use any other type of batteries.
  • Page 3: Menu Map

    Block number Inbox Delete call Drafts Send text Sent folder Delete all Templates Settings *Play message option is only available if the caller leaves a message. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 4 4. Plug the other end of the power the groove provided. adaptor into the wall power socket and switch on. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 5 1. Activate the batteries by pulling the plastic tab away from the back of the handset. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/ If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 6 Place the handset on the base and leave to charge for 24 hours. Important Charge the handset batteries for 24 hours or your phone might not work. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 7 If you ever need to remove the batteries, simply open the battery compartment cover and ease out the batteries. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/ If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 8 AM or PM. CALLS AM/PM 4. Press enter the date in the format CALLS CALLS CALLS DD/MM/YYYY. Save Back 5. Press Save. Saved is displayed. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 9 Caller Display enabled features. Charges may apply. 9. Select Yes or No, and follow the prompts. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/ If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 10 15. Your message will be played back to you. 16. Select OK (or Delete if you want to replace it). 17. Select Done, to continue with the set up wizard. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 11 21. Select Save when you’ve finished. CALLS CALLS Home Mobile Work If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/ If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 12 Please read the rest of this User Guide for Please read the instructions on how to use the most popular user guide features of your Telstra Call Guardian 301 phone. enclosed. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 13 3. Place the handset on the charger to charge for 24 hours. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/ If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 14 To exit a menu and return straight to the home screen, press If no buttons are pressed for 30 seconds, the handset returns to the home screen automatically. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 15: Getting To Know Your Phone

    Press and hold to lock/unlock keypad. (Star) Toggle between upper/lower case characters and number mode. Press and hold to turn handset ringer on/off. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 16: Handset Display

    * For full details of who has called you please make sure you have subscribed to Caller Display from your network provider. Charges may apply. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 17 Press twice to skip to on the base. previous message. Flashes when phone rings, during a call and registration. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 18 You need Caller Display This will help you get the most out of your Telstra Call Guardian. You can get this from your phone service provider. Your Telstra Call Guardian 301 has four Guardian modes that allow you to easily manage calls in different ways: •...
  • Page 19 5. If you are happy with your recording, press How do you accept, block or send a call to the answer phone? 1. Telstra Call Guardian answers a call for you and asks the caller to say (“announce”) who they are.
  • Page 20 Telstra Call Guardian, the person you are calling is not accepting your call. Please hang up”. Added to blocked numbers list If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 21 Or select No to go back to the End call and caller. block number? 3. In idle mode Press as a shortcut to the Call Control menu. See page 26. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 22 Private numbers, Private will be displayed on the handset. Payphones, Payphone or PAYPHONE will be displayed on the handset. Mobiles, 04xxxxxxxx / 05xxxxxxxx or Mobile or MOBILE will be displayed on the handset. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 23 6. Select Save. Switch Telstra Call Guardian on/off When Telstra Call Guardian is set to On, it is On for whichever mode you’re using (e.g Announce mode). If you turn Telstra Call Guardian Off, all calls will be allowed through, even if they are already on your blocked list.
  • Page 24 What happens to my VIP numbers? These are always allowed to come through to you. If you want Telstra Call Guardian to look after any of these numbers, you’ll need to remove them from your VIP list and then adjust your Telstra Call Guardian settings for that number.
  • Page 25 This means that Telstra Call Guardian is blocking the call without you having to do anything. Remember: if you’ve blocked a contact, all the numbers you have for a contact will also be blocked. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 26 Area codes, press Select or 6. Scroll 7. On first use, you will see No area codes stored. Add code? Select Yes. 8. Add the area code and press Save. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 27 Remember, if you do this, all calls previously blocked and allowed, will now come back through your Telstra Call Guardian settings (unless they are saved and unblocked in your Contacts list). If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 28 The display shows Call muted and your caller can’t hear you. Natalie 2. Select Unmute to return to your caller. Work Call muted Options Unmute If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 29 3. Press to end the call. To switch the handset off/on 1. Press and hold until the handset turns off or If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 30 3. Select Switch to toggle between the two callers. 4. Press to hang up both calls. Voicemail 1. If you have subscribed to voicemail you can press and hold to listen to your messages. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 31 Base searching for handsets for up to 2 minutes. 2. To stop the ringing, press on the base again or press any key on any handset. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 32 Back highlighted. If the entry has more than one number saved under it you will need to highlight the number you want and then press again. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 33 Delete selected or all contacts 1. From the home screen, press CALLS 2. Press until the name that you want to delete is highlighted and press Options. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 34 6. Once you have selected all of the contacts that you want to delete, press Options. Delete Selected is highlighted. 7. Press 8. You’ll see a final confirmation screen. Press Yes. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 35 Speed Dial List and press Select. CALLS Scroll to highlight the entry you want then press . The number will CALLS be dialled automatically. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 36 The option to Edit the speed dial is only presented for number speed dials. Not for speed dials which have been added from the contacts list and show a name. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 37 Caller Display and the Calls list To get the most out of your Telstra Call Guardian 301 and ensure that you block all of the unwanted calls that you may receive, you must have Caller Display. Having Caller Display will also provide Answer machine playlist, Text Messaging and other Caller Display enabled features.
  • Page 38 Delete call or Delete all and press Select. Call deleted will 2. Press be displayed if you have deleted one entry, if you chose to delete all then you will need to confirm by selecting Yes. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 39 Save number press Select. New contact These numbers will now get straight through Add to contact when they call, without Call Guardian intercepting them. Select Back If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 40 When set to On, the idle screen will display DO NOT DISTURB instead of the handset name. For more information and general advice on handling unwanted calls please call us on 13 2200 If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 41 If you’ve already added contacts to your VIP’s, the list will be displayed when you enter the VIP list menu. You can then select Options to add further VIPs, remove VIPs or assign a VIP ringtone. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 42 If you have more than one message stored and Select Back want to listen to them all, select Options. Play all will be highlighted, press Select. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 43 2. View messages will be displayed, press Select. A list of your answer phone messages will be displayed. 3. Select Options and scroll CALLS to highlight either Delete message or Delete all old msgs and press Select. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 44 Options. CALLS to highlight Send text and press Select. 3. Scroll 4. Enter and send your text message as per the instructions detailed on page 63. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 45 Switch the answer machine on or off to toggle between On and Off. The setting is announced. When On, the Press text ‘On’ will light up on the button. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 46: Answer Machine Settings

    Save when you’ve finished. 5. Your message will be played back to you. Select OK if you’re happy with it or you can delete it by selecting Delete. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 47 On. Scroll CALLS 5. Press and then use to display either Female or Male and select Save. Saved will be displayed. CALLS CALLS CALLS CALLS If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 48 (charges will apply). Select No to cancel or Yes and follow the on screen instructions to send a confirmation text. 5. To use text alert you must first turn on remote access. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 49 3. Press CALLS to display Max. msg length and then press 4. Press select the length you want and select Save. Saved will be displayed. CALLS CALLS If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 50: Call Screening

    Leaving a msg, underneath the callers number (or name if you have added as a contact and have a caller display service). If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 51 Off time and enter the time, press CALLS 6. Press again and use select AM or PM if you have set 12 hour format). Press Save. CALLS CALLS If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 52: Remote Access

    4. Press CALLS to highlight Change PIN and press Select. 5. Read the message prompt, press ok. 6. Enter your old 4 digit PIN and select OK. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 53 On.If you do not choose to switch your answer machine On, it will switch off when the call is ended. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 54 On or Off for Keypad tones, then press CALLS to select On or 3. Press Off for Confirmation tones and select Save. CALLS CALLS If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 55 On or 3. Press Off for Auto end call. Do the same steps for Auto join calls and First ring, then CALLS CALLS select Save. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 56 If you’re connected to a switchboard, you might need to enter an access code (e.g. 9) before you dial a number. Your Telstra Call Guardian 301 can store an access code which is automatically dialled before each number. We cannot guarantee that all the Telstra Call Guardian 301 features will work when connected to a PBX.
  • Page 57 6. Once a base reset is complete, Base settings reset back to default is displayed on the handset. Once a handset reset is complete the handset will show the standby screen. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 58 5. Delete data on all handsets and base? is displayed. Select Yes. 6. Deleting all user data is displayed. Once finished, All user data deleted is displayed and all the handsets will restart. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 59 Select Save. When you’ve set an alarm, the icon will appear on the home screen to confirm an alarm has been set. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 60 If an incoming call is received while the alarm is going off, the alarm notification will immediately stop and the incoming call will be shown on the display. The alarm will not resume. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 61 You need to subscribe to the specific Telstra Calling Feature to be able to use some of these services. You might have to pay a fee. For more details on Telstra’s Calling Features refer to the user guide supplied when you subscribed to the services of your choice or call Telstra on 13 2200.
  • Page 62 3. The service will be called. Follow the spoken instructions or listen for confirmation/status. Call Return CALLS until Call Return is highlighted, press Select. The service will be 2. Press called. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 63 Send a text message 2. When Write message is highlighted, press Select. 3. Use the keypad to enter your message. 4. Select Options. Send to will be highlighted: If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 64 Edit. 3. Press 4. Select Clear to delete characters and use the keypad to enter your new template text, then select Save. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 65 4. Highlight either Send centre or Receive centre and select Edit. 5. Select Clear to delete the digits, then enter the new number and select Save. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 66: Read Messages

    Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 67 CALLS to highlight Select all and select OK, then press Options, Delete Selected is highlighted, select OK. Follow the on screen instructions and then press Yes. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 68 In use light on the base will stop flashing. If registration isn’t successful the first time, please try again in case the base registration period ran out of time. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 69 2. The receiving handset will ring and your handset name will be presented on the screen. To answer they need to press . If it is not answered after 30 seconds, you will see Handset not available on your display. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 70 3. Select Join and all callers will be joined in a 3-way call, the display will show Multi person call. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 71 56. Handset doesn’t ring • The ringer volume may be switched off, see page 54. • Check that the mains power is correctly connected. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 72 • Make sure the handset is registered to the base, see page 68. If you need help with features please call the helpline or go to http://go.telstra.com.au/helpandsupport/home-phone/home-phone-features If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 73: How To Recycle Your Equipment

    Unplug this product from the wall outlet before cleaning. when the REN is less than 3. If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/...
  • Page 76 11 13 22 00...

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