Telstra 12500 User Manual
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Telstra 12500 User Manual

Dect6.0 cordless phone/ answering machine
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TELSTRA
12500/12550
DECT6.0
CORDLESS PHONE/
ANSWERING MACHINE
USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section
of this User Guide.

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Summary of Contents for Telstra 12500

  • Page 1 TELSTRA 12500/12550 DECT6.0 CORDLESS PHONE/ ANSWERING MACHINE USER GUIDE This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section...

  • Page 2: Answering Machine

    NEED HELP? HEARING AID? * IMPORTANT You need to subscribe to Telstra’s Calling Number Display service to be able to see the GOT EVERYTHING? caller’s number or name when called, or in the Call log. See page 36 for more details.

  • Page 3: Table Of Contents

    IN THIS GUIDE Important Safety Instructions Getting started Getting to know your phone Phonebook Using the phone Settings...
  • Page 4 Answering machine (Telstra 12550 only) Telstra Network Services* ® ®...

  • Page 5: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS Additional handsets (multi handset packs only) Help General information Customer service & Product warranty...

  • Page 6: Getting Started

    GETTING STARTED LOCATION SETTING UP Note: Mains power Telephone wall socket wall socket If you have ADSL high speed Internet service, an ADSL filter (not included) is required Note: Mains power cable WALL MOUNTING Telephone line cord WARNING IMPORTANT BATTERY LOW WARNING...
  • Page 7 BATTERY PERFORMANCE Note: USING YOUR TELSTRA 12500/12550 PHONE ON A BROADBAND ADSL LINE? DATE AND TIME SETTING UP FOR MULTIPLE PACKS Set date and time manually Settings. Set date/time. For each additional handset and charger DD/MM/YY Mains power MM/DD/YY wall socket...

  • Page 8: Getting To Know Your Phone

    GETTING TO KNOW YOUR PHONE HANDSET BUTTONS 1. EARPIECE MENU / SELECT In idle mode and hold In menu / editing mode During a call In phonebook / call log entry In redial list UP/ VOLUME + / DIR In idle mode: During message playback: SPEAKER During ringing:...
  • Page 9 INTERCOM HANDSET DISPLAY In idle mode / during a call 8. MICROPHONE MUTE / REMOVE During a call and hold REDIAL / PAUSE In idle mode repeatedly and hold TALK ON / RECALL Display icons Description: Icons can be On (visible), or Flashing or Off (not visible) While the handset is ringing During a call DOWN / VOLUME- / CALL LOG...
  • Page 10 1. IN USE LIGHT BASE (TELSTRA 12550 VERSION) Steadily on Flashes slowly Flashes quickly PAGE DELETE During message playback In idle mode and hold VOLUME + In idle mode/during message playback When ringing SKIP FORWARD During message playback VOLUME –...
  • Page 11 7. 2-digit 7-segment LED Display BASE (TELSTRA 12500 VERSION) Display Description 0F-> -- 0F /XX 0n -> XX XX/FF - - /XX XX/An 1. IN USE LIGHT Steadily on Flash PAGE PLAY / STOP REPEAT 3. CHARGING CRADLE twice ANSWER ON / OFF...

  • Page 12: Phonebook

    NAVIGATING THE MENUS KEYSTROKE TABLE Characters by number of key presses ‘ & hold MENU LAYOUT Play messages Answering sys Phonebook Call log Audio Settings (For 12550 only) (For 12550 only) X, Y Note:...

  • Page 13: Using The Phone

    USING THE PHONE MAKE AN EXTERNAL CALL MUTE To mute the call: RECEIVE A CALL Muted To un-mute the call: Microphone on END A CALL TEMPORARY RINGER SILENCING AUTO ANSWER To silence the handset ringer Ringer muted To silence the base ringer (for 12550 only) CALL TIMER OUT OF RANGE WARNING HANDSFREE...
  • Page 14 Answer a call in handsfree mode FIND HANDSET (PAGING) ** Paging ** Switch to handsfree mode during a call Note: REDIAL CHAIN DIALLING Redial a redial entry repeatedly To access a number in the phonebook while on a call: Phonebook. Save a redial entry to the phonebook repeatedly twice...
  • Page 15 Make a call using Power Fail Back-Up mode POWER FAIL BACK-UP To set Power Fail Back-Up mode: Please wait… Settings. Power outage. Auto, Manual Off. NOTES NOTE: Place in cradle to pwr up base Answer a call using Power Fail Back-Up mode To pwr up base press TALK OFF NOTES...
  • Page 16 PHONEBOOK Review an entry Store a number entry in the phonebook Phonebook. Phonebook Add contact. Review Enter number Dial an entry Copy a number from the redial list. To search alphabetically Enter name To search alphabetically once Store a new phonebook entry (during pre-dial mode) Delete a phonebook entry Copy a number from the redial list.

  • Page 17: Settings

    SETTINGS HANDSET SETTINGS SET DATE AND TIME HANDSET RINGER VOLUME Date format Settings Date format DD/MM/YY MM/DD/YY Audio Ringer volume Time format Settings Time format 12-Hour 24-Hour Note: and hold Set date and time manually RINGER TONE Settings Audio Set date/time Ringer tone Note: AUTO ANSWER...
  • Page 18 CHANGE SYSTEM PIN Settings Settings Reset System PIN Reset to default? Note: BASE SETTINGS BASE RINGER VOLUME (FOR TELSTRA 12550 ONLY) Settings BS ringer vol Off, Level 1 Level 5. BASE RINGER TONE (FOR TELSTRA 12550 ONLY) Settings BS ringer tone...
  • Page 19 TELSTRA NETWORK SERVICES* View call details Call log empty CALLING NUMBER DISPLAY Call log CALL LOG Note: Dial from the Call log xx Missed call(s) Save a call log entry to the phonebook Edit number Not available at this time...
  • Page 20 TELSTRA HOME MESSAGES 101 OR MESSAGEBANK ® ® and hold 3-WAY CHAT To call Telstra Home Messages 101 ® or MessageBank ® To put existing call on hold and make a new call then to 3-Way Chat and hold and hold...
  • Page 21 ANSWERING MACHINE (TELSTRA 12550 ONLY) TO ACCESS PRE-STORED TELSTRA NETWORK SERVICES and hold C.W. On C.W. Off USING THE ANSWERING MACHINE FROM THE HANDSET Chk Call Wait Call Return Switch the answering machine on / off CF Imm. On CF Imm. Off ANS ON/OFF Chk CF Imm.
  • Page 22 RECORD AND PLAY MEMOS Note: ANSWER AND RECORD “Hello, your call cannot be taken at the moment, so please leave your message To record a memo after the tone”. Answering sys. Record memo. ANSWER MACHINE SETTINGS Set the answer delay To play memo Answering sys.
  • Page 23 REMOTE ACCESS USING THE ANSWERING MACHINE AT THE BASE Switch on / off To set the remote access /change the remote access code Answering sys. Ans sys setup. Play Messages Remote access. Off. once twice To remotely access your answering system Keys Functions Functions...

  • Page 24: Additional Handsets

    ADDITIONAL HANDSETS (MULTI HANDSET PACKS ONLY) REGISTRATION “Register handset!” Call another handset Easy registration for additional handset and hold Intercom to “Registering... Please wait” Answer an incoming call during an intercom call Register an additional handset through the menu Settings Register Transfer a call and hold...
  • Page 25 HELP Phone does not work No dial tone You hear the busy tone when you press Answering machine does not record any messages Cannot access your messages from another phone Cannot dial out or receive calls You have a dial tone, but the phone will not dial out Handset does not ring No Calling Number Display number / name displayed No display...

  • Page 26: General Information

    GENERAL INFORMATION Base unit does not ring, but the lights are on REPLACING THE HANDSET BATTERIES Buzzing noise on my phone or on other electrical equipment nearby IMPORTANT CUSTOMER HELPLINE SAFETY CLEANING...

  • Page 27: Customer Service

    CUSTOMER SERVICE & PRODUCT WARRANTY IMPORTANT ENVIRONMENTAL Customer Service Voluntary Product Warranty TELSTRA ACCESSORIES AND REPLACEMENT ITEMS HOW MANY TELEPHONES CAN YOU HAVE?
  • Page 28 For your records IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 29 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR Version C EMAIL: TCPSUPPORT_AU@VTECH.COM 91-006248-030-100...

This manual is also suitable for:

12550

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