Telstra 13650 User Manual

Telstra 13650 User Manual

Dect6.0 cordless phone
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TELSTRA 13650 DECT6.0

CORDLESS PHONE

USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this
User Guide.

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Summary of Contents for Telstra 13650

  • Page 1: Cordless Phone

    TELSTRA 13650 DECT6.0 CORDLESS PHONE USER GUIDE This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section of this...
  • Page 2 Answering machine, with up to 30 minutes digital recording time and helpful voice prompts. * IMPORTANT You need to subscribe to Telstra’s Calling Number Display service to be able to see the caller’s number or name when called, or in the Calls List. See page 40 for more details.
  • Page 3: Table Of Contents

    IN THIS GUIDE Important safety instructions Getting started Location Setting up Re-chargeable battery low warning Re-chargeable battery performance Date and time Getting to know your phone Handset buttons Telephone base buttons Handset and telephone base indicators Navigating the menus Handset menu layout Keystroke table Bluetooth Introducing Bluetooth...
  • Page 4 Missed call indicator Review the call list Dial a call list entry Save a call list entry to the phonebook Delete call list entries Flashing message indicator (FMI) Telstra home messages 101 ® or messageBank ® Call waiting 3-Way chat...
  • Page 5 Answering machine Announcement Record your own announcement Play your announcement Delete your announcement Answer on/off Call screening Number of rings Remote access code Message alert tone Message recording time Answering machine and voicemail Using the answering machine and voicemail together Message capacity New message indication Call screening...
  • Page 6: Important Safety Instructions

    The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. Telstra will not be held liable for damage arising from such noncompliance. Use only the AC power adaptors supplied with this product. Please contact TecHelp on 1300 369 193 for replacement adaptors.
  • Page 7: Getting Started

    GETTING STARTED LOCATION Place your Telstra 13650 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your Telstra 13650 works by sending radio signals between the base and handset.
  • Page 8 Insert one end of the telephone line cord into the base station and the other end of the telephone line cord into a telephone wall jack. If you have DSL high speed internet service, a DSL ilter (not included) is required. CAUTION: If you subscribe to telephone service from a cable company or a VoIP service provider, plug the telephone line cord into the modem/router/terminal adapter...
  • Page 9 Handset battery installation Slide open the battery compartment cover to it the NiMH battery into the handset. Plug the battery connector securely into the socket. THIS SIDE UP / CE C T VERS LE HAUT Battery Pack / Bloc-piles : (2.4V Ni-MH) THIS SIDE UP / CE C T VERS LE HAUT WARNING / AVERTISSEMENT :...
  • Page 10 Handset charger installation (multi-handset packs only) Plug the power cable into the charger base. Plug the other end into the mains power wall socket. Mains power wall socket Place the handset in the charger base to charge. Note: Ensure power cord is fed through slot on base so unit sits lush with the desk.
  • Page 11: Re-Chargeable Battery Low Warning

    Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. WARNING Do not place your Telstra 13650 in the bathroom or other humid areas. IMPORTANT The telephone base must be plugged into the mains power wall socket at all times.
  • Page 12: Date And Time

    ADSL ilter may cause problems with this product and your Broadband service. DATE AND TIME If you have subscribed to Telstra’s Calling Number Display Service, the date and time are set automatically with each incoming call. The date and time is recorded with each answering machine message you receive. If you have not subscribed to Telstra’s Calling Number Display Service you can set the...
  • Page 13: Getting To Know Your Phone

    GETTING TO KNOW YOUR PHONE HANDSET BUTTONS MOBILE • Press to make or answer a mobile call • Press to answer an incoming mobile call when you hear a call waiting alert during a mobile call. /RECALL • Press to make or answer a home call. •...
  • Page 14 Press and hold to erase the missed call indicator when idle. ALPHANUMERIC KEYPAD/ *(star) /#(hash) *(star) /#(hash) • Press to enter numbers or characters/*/#. • Press any key to answer an incoming call. ® • key in idle mode: Press and hold to access Telstra Home Message 101 ® MessageBank...
  • Page 15: Telephone Base Buttons

    Press * to switch between upper case and lower case while entering • characters. Press and hold # to set and turn on the quiet mode, or turn it off. • • Press and hold during a call to answer call waiting. •...
  • Page 16 Press to enter numbers or characters/*/#. • Press any key to answer an incoming call. ® • key in idle mode: Press and hold to access Telstra Home Message 101 ® MessageBank • Press and hold during a call to answer call waiting.
  • Page 17 /VOL+ • Tap to increase the listening volume during a call or message playback. • Tap to increase the base ringer volume while idle. • Tap to scroll up while in the phonebook or call list. /MOBILE • Press to make, answer or end a mobile call. 13.
  • Page 18: Handset And Telephone Base Indicators

    HANDSET AND TELEPHONE BASE INDICATORS Telephone base lights Flashes when there are new memos or messages in the answering machine. Handset icons Battery is low; place handset in charger to recharge. Full battery power level. 2/3 battery power level. 1/3 battery power level. The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base.
  • Page 19: Navigating The Menus

    NAVIGATING THE MENUS Your Telstra 13650 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset Press MENU in idle mode to enter the main menu.
  • Page 20: Keystroke Table

    KEYSTROKE TABLE Dialing Characters by number of key presses & Space Note: When entering a name in the phonebook, the irst letter of each word is automatically capitalized.
  • Page 21: Bluetooth

    10 metres) from the telephone base. Keep connected mobile phones within this range. For optimal performance, keep your mobile phone within 5 metres of the telephone base while using the Telstra 13650 mobile line. • If your mobile phone has poor reception in your home, the Telstra 13650 cannot improve the reception.
  • Page 22 Refer to Bluetooth setup (page 24) to learn how to set up and manage your Bluetooth enabled devices. Refer to Using the phone (page 27) on how to operate your Bluetooth devices with your new Telstra 13650 telephone system with Bluetooth wireless technology.
  • Page 23: Glossary Of Terms

    Telstra 13650 telephone base and handset, press to use the mobile line. Connected - when you pair a Bluetooth mobile phone to the Telstra 13650, it is automatically connected. When a mobile phone is connected, 1 and/or 2 displays after on the handset and the telephone base.
  • Page 24: Bluetooth Setup

    BLUETOOTH SETUP To use a Bluetooth enabled mobile phone with your Telstra 13650, you must irst pair and connect it with the telephone base. The Telstra 13650 telephone base and all system handsets can be used to make or answer calls on the mobile phone line.
  • Page 25: Add A Mobile Phone

    The pairing process may take up to one minute. If the pairing process fails, try again. • The steps for the pairing process may vary for different mobile phones. If this happens, follow the prompts on your mobile phone and your Telstra 13650 to complete the pairing process.
  • Page 26: Review The Mobile Devices List

    REVIEW THE MOBILE DEVICES LIST Press MENU on the handset when idle. /SELECT to scroll to Bluetooth, then press SELECT. Press MENU/ Press to scroll to Mobile devices, then press SELECT. MENU/ AUTO CONNECTION A mobile phone may be disconnected from the telephone base when: •...
  • Page 27: Using The Phone

    USING THE PHONE MAKE, ANSWER OR END A HOME CALL Using the telephone base To make a home call at the telephone base: Press . When you hear a dial tone, dial the number. To answer a home call at the telephone base: Press or any dialing key.
  • Page 28: Handset Speakerphone

    To end a mobile call at the telephone base: Press . Using the handset To make a mobile call on a handset: Press . The handset displays Select a device briely. • If you have only one mobile phone connected to the telephone base, press SELECT and then the handset displays D1 selected.
  • Page 29: Temporary Ringer Silencing

    To mute a call at the telephone base: . The screen displays Muted until the mute function is During a call, tap turned off. Press to resume the conversation. TEMPORARY RINGER SILENCING When the telephone is ringing, you can temporarily silence the ringer of the handset or the telephone base without disconnecting the call.
  • Page 30: Chain Dialing

    CHAIN DIALING Use this feature on the handset to initiate a dialing sequence from numbers stored in the phonebook, call list or redial list while you are on a call. To access a number from the phonebook while on a call: Press MENU /SELECT Press...
  • Page 31: Page Handset

    PAGE HANDSET This feature helps you ind misplaced handsets. To start the paging tone: Press PAGE at the bottom of the telephone base. All idle handsets ring and • display ** Paging ** . To stop the paging tone: • Press , or any dialing key on a handset, or return the handset to the telephone base.
  • Page 32: Multiple Handset Use (Multi-Handset Packs Only)

    MULTIPLE HANDSET USE (MULTI-HANDSET PACKS ONLY) JOIN A CALL IN PROGRESS Another handset or the telephone base can join an outside call. You can share an outside call with the telephone base and up to four handsets at the same time. To join a call with a handset: •...
  • Page 33: Answer An Incoming Call During An Intercom Call

    ANSWER AN INCOMING CALL DURING AN INTERCOM CALL If you receive an incoming call during an intercom call, you will hear an alert tone. Both system devices lash / . To answer on a handset: • To answer a home call, press . The intercom call ends automatically. •...
  • Page 34: Phonebook

    PHONEBOOK The phonebook stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. You can only use the handset to add, edit or delete phonebook entries, which are shared by all devices. ADD A PHONEBOOK ENTRY Press MENU when idle.
  • Page 35: Alphabetical Search

    -OR- Press MENU on the handset when idle. /SELECT to scroll to Phonebook, then press SELECT. Press MENU/ to scroll to Review, then press SELECT. Press MENU/ The handset displays the irst entry in the phonebook. Press to browse through the phonebook. ALPHABETICAL SEARCH You can only perform an alphabetical search on a handset.
  • Page 36: Edit A Phonebook Entry

    EDIT A PHONEBOOK ENTRY Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 34 and page 35 respectively). When the desired entry displays, press MENU on the handset. The /SELECT handset displays Edit number. Edit the number, then press SELECT on the handset.
  • Page 37: Phone Settings

    PHONE SETTINGS USING THE MENU You can only use a handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for voicemail indicators and key tone.
  • Page 38: Ringer Tone

    RINGER TONE You can choose from different ringer tones for each handset. Press MENU when idle. /SELECT Press to scroll to Ringers, then press SELECT. MENU/ to scroll to Home ringtone or Mble ringtone, then press Press SELECT. MENU/ Press to sample each ringer tone.
  • Page 39: Key Tone

    KEY TONE You can turn the key tone on or off for each handset. If you turn the key tone on, the handset beeps with each key press. If you turn the key tone off, there are no beeps when you press the handset keys. Press MENU when idle.
  • Page 40: Telstra Network Services

    CALLING NUMBER DISPLAY If you have subscribed to Telstra’s Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call. If your caller’s name is stored in the phonebook and a number match is found, you will see the caller’s name on the display instead.
  • Page 41: Memory Match

    IMPORTANT To use Telstra’s Calling Number Display you must irst subscribe to the service from Telstra. For more information on Telstra Network Services call Telstra on 13 22 00. To ensure the caller’s name is displayed, make sure you have stored the full telephone number, including the area code, in the phonebook.
  • Page 42: Review The Call List

    REVIEW THE CALL LIST Review the call list to ind out who called, to return the call, or to copy the caller’s name and number into your phonebook. Press on the handset, or tap CALLS/RECALL on the telephone base when idle.
  • Page 43: Flashing Message Indicator (Fmi)

    FLASHING MESSAGE INDICATOR (FMI) The Telstra 13650 is designed to provide visual indication when a new message is left in your Telstra Home Messages 101 ® or MessageBank ® service. To arrange connection of the Flashing Message Indicator service, simply call Telstra on 13 22 00.
  • Page 44: Call Waiting

    CALL WAITING Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A network tone alerts you to the new caller, so you can answer your second incoming call by putting the irst caller on hold. Press and hold 2.
  • Page 45: Answering Machine

    ANSWERING MACHINE The answering machine can record and store up to 59 messages. Each message can be up to 3 minutes in length depending on the message length set (see Message recording time on page 48). The total storage capacity for the outgoing message, messages and memos is approximately 30 minutes.
  • Page 46: Delete Your Announcement

    DELETE YOUR ANNOUNCEMENT Press MENU when idle. /SELECT to scroll to Answering sys, then press SELECT. Press MENU/ Press SELECT again to select Announcement. The system announces, MENU/ “To play, press 2. To record, press 7.” Press 3 or DELETE to delete your recorded announcement. The handset displays Annc deleted.
  • Page 47: Number Of Rings

    NUMBER OF RINGS You can choose two, three, four, ive or six rings; or toll saver. With toll saver selected, the answering machine answers after two rings if you have new messages, or after four rings when there are no new messages. This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area.
  • Page 48: Message Recording Time

    • telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, press and hold 1 on your handset. See Telstra Home Messages 101 ® or MessageBank ® on page 43. Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail.
  • Page 49: Message Capacity

    Set your answering machine to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering machine to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings.
  • Page 50: Call Intercept

    CALL INTERCEPT If you want to talk to the caller whose message is being recorded, press the handset, or on the telephone base. TEMPORARILY TURN OFF THE MESSAGE ALERT TONE If the message alert tone is turned on (see page 47), the telephone base beeps every 10 seconds when there are new messages.
  • Page 51: Delete All Old Messages

    To play messages at the telephone base: • when idle. Options during playback: to adjust the message playback volume. • Press Press 2 • to skip to the next message. 4 to repeat the message. Press 4 twice to listen to the •...
  • Page 52: Record, Play And Delete Memos

    RECORD, PLAY AND DELETE MEMOS Memos are your own recorded messages used as reminders for yourself or others using the same answering machine. You can record your own memos using a system handset. Play and delete them in the same way as incoming messages (see Message playback on page 50) .
  • Page 53: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the handset. Make sure you plug the telephone line cord securely and irmly into the •...
  • Page 54 My handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Move the handset closer to the telephone base. You may have moved out of range.
  • Page 55 I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL ilter between the telephone line cord and the telephone wall jack. The ilter prevents noise and Calling Number Display problems as a result of DSL interference.
  • Page 56 • The layout of your home might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). Test a working phone at the phone jack.
  • Page 57 My Calling Number Display isn’t working properly. • Calling Number Display is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports Calling Number display. •...
  • Page 58 The answering machine does not answer after the correct number of rings. Make sure that the answering machine is on. ANS ON should show on the • handset and the telephone base. • If toll saver is activated, the number of rings changes to two when you have new messages stored.
  • Page 59 Wait for the handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having dificulties using your Telstra 13650. • • if you need a replacement battery or mains power lead.
  • Page 60: General Information

    Please note Telstra accepts no responsibility for damage caused to your Telstra 13650 handset by using any other type of battery. Never dispose of batteries in a ire. There is a serious risk of explosion and/or •...
  • Page 61: Cleaning

    Your Telstra 13650 has a REN of 1.0. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone...
  • Page 62: Customer Service & Product Warranty

    If you are trying to access a Telstra Network Service and require assistance speciically related to the network service or would like to subscribe to the service, contact Telstra on 13 22 00 for residential or 13 20 00 for business. Voluntary Product Warranty...
  • Page 63 For your records Date of purchase: _______________________________ Place of purchase: _______________________________ Serial number: _______________________________ For Voluntary Product Warranty purposes proof of purchase is required so please keep your receipt. The beneits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded.
  • Page 64 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR Version A EMAIL: TCPSUPPORT_AU@VTECH.COM 91-007322-010-100...

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