Telstra 13350 User Manual
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Telstra 13350 User Manual

Dect6.0 cordless telephone with answering machine
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TELSTRA 13350 DECT6.0
CORDLESS TELEPHONE WITH
ANSWERING MACHINE
USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this
User Guide.

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  • Page 1 TELSTRA 13350 DECT6.0 CORDLESS TELEPHONE WITH ANSWERING MACHINE USER GUIDE This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section of this...
  • Page 2 * IMPORTANT You need to subscribe to Telstra’s Calling Number Display service to be able to see the caller’s number or name when called, or in the Calls List. See page 52 for more details.
  • Page 3 Telephone line cord • Battery compartment cover • NiMH rechargeable battery • 1 User guide If you have purchased Telstra 13350 with additional handset, you will also have the following items: • Telstra 13350 handset • Telstra 13350 charger unit •...

  • Page 4: Table Of Contents

    IN THIS GUIDE Important safety instructions Getting started Location Setting up Installation options Battery low warning Battery performance Date and time Getting to know your phone Handset buttons Telephone base buttons Pendant overview (only for model with pendant) Handset display Navigating the menus Handset menu layout Keystroke table...
  • Page 5 Temporary ringer silencing Redial Chain dialing Transfer a call PAGE handset Join a call in progress Intercom Power fail back-up Phonebook Add a phonebook entry Review phonebook entries Alphabetical search Edit a phonebook entry Delete a phonebook entry Speed dial for pendant (only for model with pendant) Store a speed dial entry Edit a speed dial entry Dial a speed dial number...
  • Page 6 Calling number display Memory match Call list display screen message Missed call indicator Review the call list Save a call list entry to the phonebook Flashing message indicator (FMI) ® ® Telstra home messages 101 or messageBank Call waiting 3-Way Chat...
  • Page 7 Answering machine Announcement Record your own announcement Answer on/off Call screening Number of rings Remote access code Message alert tone Message recording time Answering machine and voicemail Message capacity Call screening Call intercept Temporarily turn off the message alert tone Message playback Delete all old messages Record, play and delete memos...
  • Page 8 Help General information Replacing the handset batteries Safety Cleaning Environmental How many telephones can you have? Customer service & Product warranty...

  • Page 9: Important Safety Instructions

    The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. Telstra will not be held liable for damage arising from such noncompliance.
  • Page 10 Use only the AC power adaptors supplied with this product. Please contact TecHelp on 1300 369 193 for replacement adaptors. Please ensure that the batteries are inserted according to the correct polarity as indicated on the re-chargeable batteries and the internal markings inside the handset battery compartment.

  • Page 11: Getting Started

    GETTING STARTED LOCATION Place your Telstra 13350 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your Telstra 13350 works by sending radio signals between the base and handset/pendant.

  • Page 12: Setting Up

    SETTING UP Telephone base installation Mains power wall socket Telephone line cord Telephone base power adapter If you have DSL high-speed Internet service, a DSL filter (not included) is required. Power cord jack Telephone line jack Plug the mains power adapter cable into the base station, plug the other end of the mains power adapter into a mains power wall socket.
  • Page 13 Handset batteries installation Slide open the battery compartment cover to fit the NiMH battery into the handset. Plug the battery connector securely into the socket. Place the supplied rechargeable battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Slide the battery compartment cover towards the center of the handset until it clicks into place.
  • Page 14 Additional handset charger installation Plug the power cable into the charger base. Plug the other end into a mains power wall socket. Mains power wall socket Place the handset in the handset charger to charge. Note: Ensure power cord is fed through slot on base so unit sits flush with the desk.
  • Page 15 Pendant charger installation (only for model with pendant) Plug the pendant charger power adapter cable into the charger base, then route the cable through the slot. Plug the other end into a mains power wall socket. Mains power wall socket Pendant charger power adapter Switch ON the pendant.
  • Page 16 Pendant attachment Pendant lanyard: Pinch the end of the loop string into the slot on the top of the pendant. Press down the tabs on both sides of the lanyard clip to remove the Press down on the push necklace of the lanyard. button slider to adjust the length of the lanyard for comfortable wearing.

  • Page 17: Installation Options

    INSTALLATION OPTIONS Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate.
  • Page 18 Hold the cords to the side of the telephone base. Align the upper slots on the back of the telephone base just above the upper tabs of the wall mount bracket. Make sure the lower slots of the telephone base are aligned above the lower tabs of the wall mount bracket.
  • Page 19 Bundle the telephone line cord and power adaptor cord neatly with twist ties. Place the bundled cords into the space behind the telephone base. Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below.
  • Page 20 Untie the telephone line cord and power adaptor cord. Push the wall mount bracket to detach it from the telephone base. Plug the other end of the telephone line cord into the telephone wall jack (or DSL filter). Plug the large end of the power adaptor into a mains power wall socket.

  • Page 21: Battery Low Warning

    . If you hear a dial tone, the installation is successful. WARNING Do not place your Telstra 13350 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times.

  • Page 22: Date And Time

    ADSL filter may cause problems with this product and your Broadband service. DATE AND TIME If you have subscribed to Telstra’s Calling Number Display service, the date and time are set automatically with each incoming call. The date and time is recorded with each answering machine message you receive.

  • Page 23: Getting To Know Your Phone

    GETTING TO kNOW YOUR PHONE HANDSET BUTTONS INCOMING CALL LIGHT Date : 10/OCT/2012 Prepared by : Kim Hyo Jin • Flashes when there is an incoming call/ the base is paging the handset. CHARGE LIGHT • On when the handset is charging. DIR/UP •...
  • Page 24 Press and hold to insert a dialing pause while dialing or entering numbers. ALPHANUMERIC KEYPAD/ *(star) /#(hash) • Press to enter numbers or characters/*/#. • Press any key to answer an incoming call. • key in idle mode: Press and hold to access Telstra Home Message ® ® or MessageBank...
  • Page 25 • Press to switch between upper case and lower case while entering characters. • Press repeatedly to display other dialing options when reviewing a call list entry. • Press and hold to set and turn on the quiet mode, or turn it off. •...

  • Page 26: Telephone Base Buttons

    TELEPHONE BASE BUTTONS INCOMING CALL LIGHT • Flashes when there is an incoming call. ANS ON/OFF • Turn the built-in answering machine on or off. • On when the answering machine is turned on. DELETE/X Careline Cordless CI base 2012 Date : 14/DEC/2012 ART WORK Version 0.0 •...
  • Page 27 SKIP • Skip to the next message during message playback. REPEAT • Press once to repeat the playing message. • Press twice to play the previous message. PLAY/STOP • Start or stop message playback. /VOL AND /VOL • Adjust the listening volume message playback. •...

  • Page 28: Pendant Overview (Only For Model With Pendant)

    PENDANT OVERVIEW (ONLY fOR MODEL WITH PENDANT) TALK ON • Answer or end a call. PENDANT LIGHT • On steady when the pendant is in use. • Flashes quickly when there is an incoming call. • Flashes twice every three seconds when any other telephone system 10 OC 10 OCT 2012 10 OCT 2012...
  • Page 29 VOL+/VOL- • Adjust the listening volume during a call/message playback. • Adjust the pendant ringer volume while in idle mode. • Call photo speed dial 2. ON AND OFF SWITCH • Switch to turn the pendant on/off. VOICE • Press to use the voice command feature.

  • Page 30: Handset Display

    HANDSET DISPLAY Display icons Description: Icons can be on (visible), or Flashing or Off (not visible) Battery is low; place handset in charger to recharge. Full battery power level. 2/3 battery power level. 1/3 battery power level. The handset speakerphone is in use. On steadily if the handset ringers are turned off.

  • Page 31: Navigating The Menus

    NAVIGATING THE MENUS Your Telstra 13350 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset Press in idle mode to enter the main menu.
  • Page 32 Reminder Ringers Tones Talking digit Set date and time Review Ringer volume Key tone Set reminder Ringer tone Battery low On/off Out of range Pendant Annc Caller ID Time Date format Setttings Reset (pendant format mode only) Memory 1 Set all On/Off 12-HR MM/DD/YY Talking Digit...

  • Page 33: Keystroke Table

    kEYSTROkE TABLE Dialing Characters by number of key presses & Space Note: When entering a name in the phonebook, the first letter of each word is automatically capitalized.

  • Page 34: Using The Phone

    USING THE PHONE MAkE, ANSWER OR END A CALL Using the handset To make a call on a handset: Press When you hear a dial tone, dial the number. To answer a call on a handset: Press or any dialing key. To end a call on a handset: Press or place the handset in the handset charger.

  • Page 35: Audio Assist

    AUDIO ASSIST Use the audio assist feature to enhance the clarity and loudness of the voice on handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: While you are on a call using the handset earpiece, press AUDIO ASSIST on •...

  • Page 36: Mute

    MUTE The mute function allows you to hear the other party but the other party cannot hear you. • During a call, press • Press again to resume the conversation. TEMPORARY RINGER SILENCING When the telephone is ringing, you can temporarily silence the ringer of the handset or the telephone base without disconnecting the call.

  • Page 37: Chain Dialing

    CHAIN DIALING Use this feature on the cordless handsets to initiate a dialing sequence from numbers stored in the phonebook, call list or redial list while you are on a call. To access a number from the phonebook while on a call: Press Press or to scroll to...

  • Page 38: Page Handset

    -OR- To answer the call on the pendant, press PAGE HANDSET This feature helps you find misplaced handsets and pendants. To start the paging tone: Press /PAGE on the right side of the telephone base. All idle handsets • and pendants ring and the handsets screens display ** Paging ** . To stop the paging tone: •...

  • Page 39: Intercom

    INTERCOM Use the intercom feature for conversations between two system devices. To initiate an intercom call with a handset: or to scroll to Intercom, then press Press , then . Press Your handset shows Calling to scroll to the desired device and press .

  • Page 40: Power Fail Back-Up

    POWER fAIL BACk-UP Telstra’s Power Fail back-up system lets you make calls during a mains power interruption with your cordless phone. During a mains power interruption, you can supply the power stored in your handset battery to the base unit, so you can make calls even when the power is out.
  • Page 41 Answer a call using Power Fail Back-Up mode If there is only one handset registered to the base: When the phone rings, keep the handset on the main base unit and press to answer the call. The speakerphone will be turned on automatically and call is answered.

  • Page 42: Phonebook

    PHONEBOOk The phonebook stores up to 100 entries, which are shared by all devices. ADD A PHONEBOOk ENTRY Press when idle. or to scroll to Phonebook, then press Press or to scroll to Add contact, then press Press Enter a number. -OR- Copy a number from the redial list by pressing then...

  • Page 43: Edit A Phonebook Entry

    EDIT A PHONEBOOk ENTRY Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 42). Press Edit the number, then press Edit the name, then press DELETE A PHONEBOOk ENTRY • To delete the displayed phonebook entry, press , then press .

  • Page 44: Speed Dial For Pendant (Only For Model With Pendant)

    SPEED DIAL fOR PENDANT (ONLY fOR MODEL WITH PENDANT) There are two speed dial keys, 1 and 2, on the pendant. Use a handset to store two contacts that you may need to call more often. STORE A SPEED DIAL ENTRY Press when idle.

  • Page 45: Reminder

    REMINDER ABOUT THE REMINDER The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alert you at the reminder time by sending an alert tone on handset.

  • Page 46: Review Reminders

    REVIEW REMINDERS When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a handset: Press when idle.

  • Page 47: Phone Settings

    PHONE SETTINGS USING THE MENU You can use the menu of a cordless handset to change the telephone settings. Press when idle. Press or until the screen displays the desired feature menu. Press to enter the menu. • To return to the previous menu, press •...

  • Page 48: Set Date And Time

    Pendant ringer tone (only for model with pendant): Press when idle. or to scroll to Pendant, then press Press or to scroll to Pendant ringer, then press Press Press or to scroll to sample each ringer tone, then press SET DATE AND TIME The answering system announces the date and time of each message prior to playing it.

  • Page 49: Talking Digit

    TALkING DIGIT You can select the volume or turn off the audible spoken tone that is spoken when you press the dialing key during predialing. Press when idle. or to scroll to Settings, then press SELECT. Press or to scroll to Talking Digit, then press Press or to scroll to sample each volume level (4 levels, including Off), Press...

  • Page 50: Key Tone

    kEY TONE The handset is set to beep with each key press. You can set the key tone volume or turn the key tone off for each handset. Press when idle. or to scroll to Tones, then press Press or to scroll to Key tone, then press Press Press or to scroll to sample each volume level (total 4 levels,...

  • Page 51: Happy Message (Only For Model With Pendant)

    To set and turn the quiet mode on: on the handset. The handset shows Quiet: _ _ hours Press and hold (1-12 hours). Enter the desired duration (1-12), then press To turn the quiet mode off: • While the quiet mode is on, press and hold HAPPY MESSAGE (ONLY fOR MODEL WITH PENDANT) Happy messages are pendant greeting messages.

  • Page 52: Telstra Network Services

    132200 or visit telstra.com/homephone for more information. CALLING NUMBER DISPLAY If you have subscribed to Telstra’s Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call. If your caller’s name is stored in the phonebook and a number match is found, you will see the caller’s name on the...

  • Page 53: Memory Match

    Missed calls are marked with xx Missed call(s). Each time you review a call list entry marked with NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows.

  • Page 54: Missed Call Indicator

    To use Telstra’s Calling Number Display you must first subscribe to the service from Telstra. For more information on Telstra Network Services call Telstra on 13 22 00. To ensure the caller’s name is displayed, make sure you have stored the full telephone number, including the area code, in the phonebook.

  • Page 55: Flashing Message Indicator (Fmi)

    MessageBank service. To arrange connection of the Flashing Message Indicator service, simply call Telstra on 13 22 00. When a new message is left, New voicemail icon will be displayed on the handsets. After you have listened to your...

  • Page 56: Telstra Home Messages 101 ® Or Messagebank

    TELSTRA HOME MESSAGES 101 ® OR MESSAGEBANk ® You can get messages from your Telstra fixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message.

  • Page 57: Answering Machine

    ANSWERING MACHINE The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length depending on the message length set (see Message recording time on page 59 ).The total storage capacity for the outgoing message, messages and memos is approximately 30 minutes.

  • Page 58: Call Screening

    To set answer on/off with a handset: Press when idle. or to scroll to Answering sys, then press Press or to scroll to Answer ON/OFF, then press Press or to scroll to On or Off, then press Press To set answer on/off at the telephone base: ANS ON/OFF •...

  • Page 59: Remote Access Code

    REMOTE ACCESS CODE A two-digit security code is required to access the answering machine remotely from any touch-tone telephone. The preset code is 00. You can set the code from 00 to 99. Press when idle. or to scroll to Answering sys, then press Press or to scroll to Ans sys setup, then press Press...

  • Page 60: Answering Machine And Voicemail

    ANSWERING MACHINE AND VOICEMAIL Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering machine and those left with your telephone service provider’s voicemail. Your telephone’s built-in digital answering machine messages and voicemail messages are separate. Each alerts you to new messages differently.

  • Page 61: Message Capacity

    providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting. MESSAGE CAPACITY The answering machine can record and store up to 99 messages. Each message can be up to three minutes in length.

  • Page 62: Call Intercept

    CALL INTERCEPT If you want to talk to the caller whose message is being recorded, press on a cordless handset. TEMPORARILY TURN Off THE MESSAGE ALERT TONE If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages.

  • Page 63: Delete All Old Messages

    Press to pause the playback and view the caller’s information. You can press to call back. To play messages at the telephone base: Press when idle. PLAY If you have only new or old messages, the messages play automatically. -OR- If you have both new and old messages, the new messages play automatically.

  • Page 64: Record, Play And Delete Memos

    Press to confirm. To delete all old messages with the telephone base: Press X/DELETE when idle. Quickly press X/DELETE again. RECORD, PLAY AND DELETE MEMOS Memos are your own recorded messages used as reminders for yourself or others using the same answering machine. Play and delete them in the same way as incoming messages.
  • Page 65 Command Function Review reminders. Set reminders. End the call. Turn reminder off. -OR- • After pressing , you can enter one of the following remote commands. Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages.

  • Page 66: Pendant (Only For Model With Pendant)

    PENDANT (ONLY fOR MODEL WITH PENDANT) VOICE COMMAND ABOUT VOICE COMMAND By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. USE VOICE COMMAND Press VOICE on either side of the pendant when the telephone is idle.

  • Page 67: Reminders

    REMINDERS Press VOICE and say “Review reminders.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip reminder.” - To skip to the next reminder. “Repeat reminder.”...

  • Page 68: Call List

    CALL LIST Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following command “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.”...

  • Page 69: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
  • Page 70 • Your line cord may be defective. Try installing a new line cord. I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone.
  • Page 71 Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range.
  • Page 72 I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and Calling Number Display problems as a result of DSL interference.
  • Page 73 The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
  • Page 74 My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet.
  • Page 75 • Both your and your caller’s telephone service providers must use caller ID compatible equipment. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
  • Page 76 • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the machine is off, the machine will answer after 10 rings. • In some cases, the answering machine is affected by the ringing system used by your telephone service provider.
  • Page 77 • If you subscribe to voicemail service, change the number of rings so that your answering machine answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine.
  • Page 78 Wait for the handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: • if you are having difficulties using your Telstra 13350. • if you need replacement batteries or mains power lead.

  • Page 79: General Information

    GENERAL INfORMATION REPLACING THE HANDSET BATTERIES After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 80: Cleaning

    Please note Telstra accepts no responsibility for damage caused to your Telstra 13350 handset by using any other type of batteries. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

  • Page 81: How Many Telephones Can You Have

    Your Telstra 13350 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone types there is not guaranteed of ringing, even when the REN is less than 3.

  • Page 82: Customer Service & Product Warranty

    If you are trying to access a Telstra Network Service and require assistance specifically related to the network service or would like to subscribe to the service, contact Telstra on 13 22 00 for residential or 13 20 00 for business. Voluntary Product Warranty...
  • Page 83 To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where a Customer Service Representative will inform you of the product return process. You will need to ensure that: You provide proof of purchase;...
  • Page 84 This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627 Address: 24 Gilby Road, Mount Waverley 3149 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT.
  • Page 85 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR Version A EMAIL: TCPSUPPORT_AU@VTECH.COM 1-00-010-100...

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