Avalue Technology ECM-945GSE User Manual page 5

Product Warranty
Avalue warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Avalue, or which have been subject to
misuse, abuse, accident or improper installation. Avalue assumes no liability under the
terms of this warranty as a consequence of such events. Because of Avalue's high
quality-control standards and rigorous testing, most of our customers never need to use our
repair service. If any of Avalue's products is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will be billed according
to the cost of replacement materials, service time, and freight. Please consult your dealer
for more details. If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU type and
speed, Avalue's products model name, hardware & BIOS revision number, other
hardware and software used, etc.) Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information available.
3. If your product is diagnosed as defective, obtain an RMA (return material authorization)
number from your dealer. This allows us to process your good return more quickly.
4. Carefully pack the defective product, a complete Repair and Replacement Order Card
and a photocopy proof of purchase date (such as your sales receipt) in a shippable
container. A product returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your
dealer.
If you still cannot find the answer, gather all the information or questions that apply to your
problem, and with the product close at hand, call your dealer. Our dealers are well trained
and ready to give you the support you need to get the most from your Avalue's products. In
fact, most problems reported are minor and are able to be easily solved over the phone.
In addition, free technical support is available from Avalue's engineers every business day.
We are always ready to give advice on application requirements or specific information on
the installation and operation of any of our products. Please do not hesitate to call or e-mail
us.
ECM-945GSE User's Manual
User's Manual
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