Avaya 4600 Series Administrator's Manual page 97

Table 14: Possible Error Messages During 4601 IP Telephone Installation or Operation Continued
Error Message 4601 Visual Indication/Cause/Resolution
VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of
Password
faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50
Error.
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds
off), then flash continuously, awaiting user entry.
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration again, taking
particular care to enter the password accurately.
VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of
System busy.
faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50
milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the "*"
or "#" button is pressed.
CAUSE: Most likely, the number of IP endpoints on the PBX is already at maximum, Less
likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was not successful.
The resource being called upon should be checked for its availability. If it appears
operational and properly linked to the network, verify addressing is accurate and a
communication path exists in both directions between the telephone and the resource. Press
* to retry the process using the same values or # to restart and re-enter the Extension and
Password.
VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of
System Error.
faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50
milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the "*"
or "#" button is pressed.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * to retry the process using the same values
or # to restart and re-enter the Extension and Password. Consult your Avaya media server
administration and troubleshooting documentation.
VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of
Undefined
faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50
Error.
milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the "*"
or "#" button is pressed.
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Press * to retry the process using the same values or # to restart and re-
enter the Extension and Password. Consult your Avaya media server administration and
troubleshooting documentation.
VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of
Wrong Set
faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50
Type.
milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the "*"
or "#" button is pressed.
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the appropriate
telephone for the IP address and extension. Press * to retry the process using the same
values or # to restart and re-enter the Extension and Password.
4600 Series IP Telephone Release 2.1 LAN Administrator's Guide
July 2004
Troubleshooting Guidelines
Troubleshooting the 4601 IP Telephone
97