Avaya 4600 Series Administrator's Manual page 92

Troubleshooting Guidelines
Error Messages
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones Continued
Error Message
Discover
aaa.bbb.ccc.ddd
Discovering...
File too large
Cannot save file
Gateway Error
Hardware failure
IP Address in use by
another
NAPT Error
No Ethernet
No file server
address
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Cause/Resolution
CAUSE: The 46xx telephone is attempting to discover (and register with) the
Gatekeeper at IP Address aaa.bbb.ccc.ddd.
RESOLUTION: If this message appears for more than a few seconds, especially if
the IP Address keeps changing, the telephone is unable to contact the Gatekeeper.
Verify network connectivity between the telephone and the Gatekeeper, or revise
the Gatekeeper addresses in the DHCP/TFTP files (see
IP Telephones on Avaya Media
Gatekeepers.
CAUSE: The telephone is seeking a gatekeeper on the media server, using its
administered gatekeeper list.
RESOLUTION: Wait for a valid registration to occur, or press # to interrupt the
search and re-initialize manual or DHCP/TFTP procedures.
CAUSE: The telephone does not have sufficient room to store the downloaded file.
RESOLUTION: Verify the proper filename is administered in the TFTP script file,
and that the proper application file is located in the appropriate location on the
TFTP server.
CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this
telephone.
RESOLUTION: On the station administration screen, ensure the DCP set being
aliased for this IP telephone has an H.323 station extension administered, in
accordance with switch administration instructions.
CAUSE: Hardware failure prevented downloading of application file,
RESOLUTION: Replace telephone.
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: Verify administration to identify duplicate IP address(es).
CAUSE: A device between the telephone and the call server is invoking Network
Address Port Translation, which the 4600 Series IP Telephones do not support.
RESOLUTION: Remove or re-administer the NAPT device or move the
telephone.
CAUSE: When first plugged in, the IP Telephone is unable to communicate with
the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is
Category 5, etc. Note that if the telephone is attached to a 30A switched hub, upon
loss of Ethernet connectivity, the usual "No Ethernet" message is not displayed.
CAUSE: The TFTP server IP address in the IP telephone's memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your network, this
may not be an error. If appropriate, either administer the DHCP server with the
proper address of the TFTP server, or administer the telephone locally using the
ADDR option as detailed in the 4600 Series IP Telephone Installation Guide.
4600 Series IP Telephone Release 2.1 LAN Administrator's Guide
Administering 4600 Series
Servers, DHCP, and TFTP) to point to different
July 2004