Avaya 4600 Series Administrator's Manual page 93

Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones Continued
Error Message
No Socket
System busy
System Error
During Registration
Bad Router
Extension error
Extension in use
Failed to set phone
IP address
Incompatible
Message light blinks
on and off, and the
telephone did not
complete
.
registration
4600 Series IP Telephone Release 2.1 LAN Administrator's Guide
July 2004
Cause/Resolution
CAUSE: The telephone has registered with the call server, but network problems
have prevented the telephone from opening a TCP socket.
Note: This message only occurs on older software versions. Telephones with newer
software automatically reset.
RESOLUTION: Investigate the network problem normally.
CAUSE: Most likely, the number of IP endpoints on the Avaya media server is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network resource
(DHCP server, TFTP server, or the Avaya media server) and was not successful.
The resource being called upon should be checked for its availability. If it appears
operational and properly linked to the network, verify addressing is accurate and a
communication path exists in both directions between the telephone and the
resource.
CAUSE: The Avaya media server has an unspecified problem.
RESOLUTION: Consult your Avaya media server administration and
troubleshooting documentation.
CAUSE: The telephone cannot find a router based on the information in the DHCP
file for GIPADD.
RESOLUTION: Change administration on DHCP, as indicated in
Chapter 4.
CAUSE: An invalid Avaya media server Registration extension has been entered.
RESOLUTION: Re-enter the extension if mis-entered initially. If appropriate,
verify proper extension with respect to switch administration.
CAUSE: The specified extension is already in use, according to the Avaya media
server.
RESOLUTION: Wait a few minutes, and try again. This will work for the case
when the extension is correctly administered, but service was interrupted and the
Avaya media server is not yet aware of that fact. Otherwise, verify proper extension
with respect to switch administration.
CAUSE: The 4600 Series Telephone was originally installed on one switch with
Static Addressing, and has subsequently been installed on another switch with an
active DHCP server assigning dynamic IP addresses.
RESOLUTION: Reset the telephone.
CAUSE: This release of the Avaya media server does not support the current
version of the IP Telephone.
RESOLUTION: Upgrade to the current version of Avaya media server software.
CAUSE: The telephone has a hardware fault.
RESOLUTION: Replace the telephone.
Troubleshooting Guidelines
Error Messages
DHCP in
93