Service; North American Products; International Products - Multitech MultiModem MT5600ZDX User Manual

Service

North American Products

In the event that service is required, products may be shipped, freight prepaid, to
our Mounds View, Minnesota, factory. Please send modems that require repairs to
the following address:
A Returned Materials Authorization (RMA) is not required. Return shipping
charges (surface) will be paid by MTS. Please include inside the shipping box a
description of the problem, a return shipping address (must have street address, not
P.O. Box), a telephone number, and if the product is out of warranty, a check or
purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected
products. Please refer to our Overnight Replacement Agreement at
www.multitech.com/PROGRAMS/orc/
your questions regarding technical matters, product configuration, verification that
the product is defective, etc., to our Technical Support department at 800 972-2439.
Please direct your questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-materials
basis.

International Products

Your distributor should contact Amex, Inc., for information about repairs for your
Multi-Tech product:
Please direct questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department
nearest you, listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP.
When calling the U.S., please direct questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at 763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
D Warranty, Service, and Technical Support
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
U.S.A.
Attn: Repairs, Serial #______
for details on rates and coverages. Please direct
Amex, Inc.
2724 Summer Street NE
Minneapolis, MN 55413
U.S.A.
Tel: +612 331-3251
Fax: +612 331-3180
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