Multitech MultiModem II MT5600BA-V92-NAM User Manual

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MultiModem

Data/Fax Modem

MT5600BA-V92

User Guide

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Summary of Contents for Multitech MultiModem II MT5600BA-V92-NAM

Page 1 ® MultiModem Data/Fax Modem MT5600BA-V92 User Guide Downloaded from Elcodis.com electronic components distributor...
Page 2 Warranty For the Multi-Tech Warranty statement, see the Multi-Tech Web site at http://www.multitech.com Patents This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;...
Page 3 Table of Contents Table of Contents Chapter 1 – Product Description and Features ..................4 Product Description ..............................4 Features ..................................4 Safety Warnings ................................. 5 About AT Commands ..............................5 Technical Specifications ............................. 6 ...
Page 4 Chapter 1 – Product Description and Features Chapter 1 – Product Description and Features Product Description This modem supports two-wire and/or four-wire leased lines. The four-wire leased line includes the dial backup and automatic leased line restoration features. The MultiModem II offers interactive automatic dialing. You can store four command lines or telephone numbers in the modem’s nonvolatile memory.
Page 5 Chapter 1 – Product Description and Features Safety Warnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telephone wiring. • Never install telephone wiring during a lightning storm. •...
Page 6 Chapter 1 – Product Description and Features Technical Specifications Your MultiModem II modem meets the following specifications: ® Trade Name MultiModem Model Number MT5600BA-V92 Server-to-Client V.92/56K speeds when accessing a V.92 server Data Rates (actual speed depends on server capabilities and line conditions) Client-to-Client 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, Data Rates...
Page 7 Chapter 1 – Product Description and Features Operating Temperature * 32°–120° F (0°–50° C) ambient under closed conditions UL Listed at 40°C Humidity Range 25–85% (non-condensing) Storage Temperature 14°– 185° F (-10° to +85° C) Power Requirement 9 to 12Vdc @ 650mA Power Supply Listed ITE power supply, marked “LPS”...
Page 8 Chapter 2 – Installation Chapter 2 - Installation Step 1 - Connect the Modem to Your System Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone. PHONE LINE LEASED...
Page 9 Chapter 2 – Installation Connect the Phone to the Modem (Optional) For voice-only calls, plug a telephone into the modem’s PHONE jack. Connect the Modem to the AC Power Outlet Plug the power transformer into an AC power outlet or power strip. Plug the power transformer’s cable into the POWER jack on the modem.
Page 10 Using AT Commands to Set Your Country or Region Code Using the LCD Panel Country or Region Codes A list of country/region codes can be found on the Multi-Tech Web site at: http://www.multitech.com/PRODUCTS/Info/approvals Then click on global modems. The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and products.
Page 11 AT +GCI? <CR> Note: A list of country/region codes is also available on the Multi-Tech Web site at: http://www.multitech.com/PRODUCTS/Info/approvals Set and save the code by executing the following command: AT+GCI=nn <CR> (where nn is the country/region code).
Page 12 Chapter 2 – Installation Step 4 - Install PhoneTools Note: PhoneTools may or may not be included on the MultiModem II CD according to your company's preference. Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc.
Page 13 Chapter 3 – Using the Front Panel Chapter 3 - Using the Front Panel Like any modem, your Multi-Tech modem operates only under the control of a communication program, such as the PhoneTools program included with the modem. It also operates under other general-purpose data communication programs, such as Windows Terminal and HyperTerminal.
Page 14 Chapter 3 – Using the Front Panel Liquid Crystal Display (LCD) The modem’s backlit liquid crystal display (LCD) has two functions: to display the current status of the modem and to display configuration menus, which are selected using the four push buttons on the front panel.
Page 15 Chapter 3 – Using the Front Panel Status “Trunk” The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the button. Note that when the modem is online, pressing button shows the connect status, including the data speed, connection type, and compression type.
Page 16 Chapter 3 – Using the Front Panel Basic Options “Trunk” Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a number, use the arrow buttons to scroll through a list of digits and characters. To go to the next position, press the button.
Page 17 Chapter 3 – Using the Front Panel Basic Options “Trunk” Continued Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Downloaded from Elcodis.com electronic components distributor...
Page 18 Chapter 3 – Using the Front Panel Advanced Options “Trunk” Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When entering a number or password, use the arrow buttons to select a character or digit. To go to the next position, press the button.
Page 19 Chapter 3 – Using the Front Panel Advanced Options “Trunk” Continued Remote Configuration Options “Trunk” Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem, and to change the password. When entering the password, use the arrow buttons to scroll through the alphabet.
Page 20 Chapter 3 – Using the Front Panel Phone Number Memory Options Trunk The MultiModem II can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial these numbers. When entering a number, use the arrow buttons to scroll through the available digits and dialing commands.
Page 21 Chapter 3 – Using the Front Panel Setting Country/Region Codes Trunk 1. Start at the Status LCD and use the down arrow to Status move down the menu tree to the Region Select LCD. 2. Use the right arrow to move from the Region Select Basic Options LCD, across the Region Setting Options LCD, to the Current Setting LCD.
Page 22 Chapter 3 – Using the Front Panel Functionality of Menu Options This section describes important LCD options. Many, but by no means all, of the options have AT command equivalents. Status Status LCDs display the current status of the modem. Though limb changes are automatic, certain options can be selected by pressing the button.
Page 23 Chapter 3 – Using the Front Panel Basic Options The following LCDs are used to configure the modem’s basic operating conditions. ONLINE OPTIONS The following LCDs are used to configure the online operation of the modem: LINE TYPE OPTIONS Use the and Enter buttons to select from the following line types: dial-up (PSTN), two-wire leased line originate or answer, and four-wire leased line originate or answer.
Page 24 Chapter 3 – Using the Front Panel COMMAND MODE OPTIONS The following LCDs are used to configure result code responses. ENABLE/DISABLE RESPONSE Use the and Enter buttons to enable or disable the sending of result codes to the computer. Same as the Q0 and Q1 commands. VERBOSE/TERSE RESPONSE Use the and Enter buttons to select verbose or terse result codes.
Page 25 Chapter 3 – Using the Front Panel Advanced Options RS232 OPTIONS The following LCDs are used to configure the RS-232 interface. DTR OPTIONS Use the and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer. DTR NORMAL causes the modem to hang up;...
Page 26 Chapter 3 – Using the Front Panel CALLBACK SECURITY Use the and Enter buttons to turn callback security on or off. Same as the #DB0 and #DB1 commands. For more information about callback security, see Chapter 6, “Callback Security.” PASSWORD SETUP Use to enter callback security passwords in memory locations 1–30.
Page 27 Chapter 3 – Using the Front Panel Remote Configuration Options The following LCDs are used to configure remote configuration options. For more information about remote configuration, see Chapter 5, “Remote Configuration.” ENABLE/DISABLE R.C Use the and Enter buttons to turn remote configuration on or off. REMOTE CONFIG.
Page 28 Chapter 3 – Using the Front Panel Caller ID Options Press the and Enter buttons to enable formatted (FCID) or unformatted (UCID) Caller ID or to disable Caller ID altogether. Same as the +VCID=0, +VCID=1, and +VCID=2 commands. Note: Because Caller ID information is sent between the first and second ring, register S0 must be set to 2 or more rings for the modem to receive Caller ID information.
Page 29 Chapter 4 – Leased Line Operation Chapter 4 - Leased Line Operation This chapter describes how to use the MultiModem II modem on a leased line. A leased line is a private, permanent, telephone connection between two points. Unlike normal dialup connections, a leased line is always active.
Page 30 Chapter 4 – Leased Line Operation Four-Wire Setup 1. For four-wire leased line operation, connect one end of the four-wire cable to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wire leased line jack or terminals.
Page 31 Chapter 4 – Leased Line Operation Dial Backup and Leased Line Restore Setup 1. Connect a telephone cable to the LINE jack of an MT5600BA-V92 modem set up for leased line operation. Connect the other end of the cable to a standard dialup line jack. 2.
Page 32 The dialing command is not allowed in remote configuration mode. Setup Multi-Tech modems are shipped with a default setup password (MULTITECH). Because anyone who has an owner’s manual knows the default setup password, for security you should change the password and possibly also the remote configuration escape character.
Page 33 Chapter 5 – Remote Configuration Changing the Remote Escape Character To improve security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S13. The factory default is 42, which is the ASCII code for the asterisk character (*).
Page 34 Chapter 6 – Callback Security Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs. When callback security is enabled, all callers are requested to enter a password. If the password is invalid, the caller can try twice more before the modem hangs up.
Page 35 Chapter 6 – Callback Security Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS LCD, press the following buttons on the front panel to turn callback security on and off: • To turn on callback security, press to display the CALLBACK ON? option, and then press the Enter button to select the option.
Page 36 Chapter 6 – Callback Security Assigning Callback Phone Numbers AT Command Method 1. Open a data communication program, such as HyperTerminal. 2. To store a callback phone number in the first memory location, type AT#CBN01=xxxxxxxxxx, where xxxxxxxxxx is the dialing string, and press E .
Page 37 Chapter 6 – Callback Security Calling Procedure Use the following procedure to call a modem that has callback security enabled. Autoanswer must be enabled on the calling modem (S0=1 or S0=2). 1. Using a data communication program such as HyperTerminal, dial the number of the callback modem.
Page 38 Chapter 6 – Callback Security Callback Security Commands The following AT commands are used with callback security. Command: #DBn Callback Enable/Disable Values: n = 0 or 1 Default: Description: Enables or disables callback security. When callback security is enabled, phone number memory locations 0–4, used for quick dialing and DTR dialing, become unavailable and are replaced by callback security memory locations 1–30.
Page 39 Chapter 7 – Troubleshooting Chapter 7 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.
Page 40 Chapter 7 – Troubleshooting The Modem Does Not Respond to Commands • Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) • Make sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the software.
Page 41 Chapter 7 – Troubleshooting If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check your PBX manual to see if you can change the internal dial tone;...
Page 42 Chapter 7 – Troubleshooting File Transfer Is Slower Than It Should Be • You might have an older UART. For best throughput, install a 16550AFN UART or a Multi-Tech ISI serial port card. • If you are using a slow transfer protocol, such as Xmodem, try Zmodem or Ymodem/G instead. •...
Page 43 Appendix A – Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
Page 44 Appendix A – Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.
Page 45 Appendix A – Regulatory Compliance New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Page 46 Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/support/MultiModem II/firmware.asp. 2. Scroll down the table to your modem model number.
Page 47 Appendix B – Upgrading the Firmware 5. If the firmware version number is greater than the firmware version number found in “Step 1: Identify the Modem Firmware,” your modem has an older firmware version. Continue with “Step 3: Download the Upgrade File.” Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly;...
Page 48 Appendix B – Upgrading the Firmware Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding. 5. When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue.
Page 49 Appendix C – Installing a Modem Under Linux Appendix C - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.
Page 50 Appendix C – Installing a Modem Under Linux Calling the ISP 1. On the Task Bar at the bottom of the LCD, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5.
Page 51 Appendix D – Pin Descriptions Appendix D - Pin Descriptions RS-232 Pin Descriptions Label I/O Type Signal Name/Description CGND CGND is tied common to GND on the modem’s PCB. Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem.
Page 52 Appendix D – Pin Descriptions RS-232 Cable Pinouts 25-Pin to 25-Pin RS-232 Cable 9-Pin to 25-Pin RS-232 Cable Leased Line Pinouts Two-Wire Leased-Line Cable 2 3 4 5 Transmit Pair Green Yellow Receive Pair Black RJ-11 To Terminal Modular Plug Block Screws Four-Wire Leased-Line Cable Multi-Tech Systems, Inc.
Page 53 Appendix E – WEEE Statement Appendix E – Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Page 54 Appendix F – ROHS HT/TS Substance Concentration Appendix F – ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。有害/有毒物质/元素成分名称汞铅镉六价铬多溴联苯多溴二苯醚 (Hg) (CR6+) (PBDE) (PB)
Page 55 Index Index diagnostics line signal quality ..........26 menu options..........19, 27 dial backup ............25, 30 advanced menu options ........... 25 dial-back timer ..........18, 25, 30 Advanced Options Trunk .......... 18 analog loopback test ..........27 dialing menu options ..........16 AT commands digital loopback tests ..........
Page 56 Index Sync/Async Mode command ........41 modem reset sync/async modes ..........16, 24 menu option ............16 Monitor Options menu ..........26 technical specifications ..........6 telephone phone connection ............8 connecting a ............8 phone number memory options......20, 27 line ...............

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