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Multitech MultiModem MT5600DSDV2 User Manual

Multi-tech systems data/fax/voice modem user guide mt5600dsvd, mt5600dsdv2
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Summary of Contents for Multitech MultiModem MT5600DSDV2

  • Page 1 User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    To Originate a Voice Call in Speakerphone Mode ... 24 To Answer a Voice Call in Speakerphone Mode ... 25 To Originate a DSVD Call Using the Headset (MT5600DSDV only) ... 25 To Answer a DSVD Call Using the Headset (MT5600DSDV only) ... 26 Multi-Tech Systems, Inc. Contents Contents...
  • Page 4 International Modem Restrictions ... 64 Appendix B: Technical Specifications ... 65 Appendix C: Warranty, Service, and Technical Support ... 68 Multi-Tech Systems, Inc. Warranty & Repairs Policies ... 68 Online Warranty Registration ... 69 Service ... 70 Replacement Parts ... 71 Technical Support ...
  • Page 5 Step 3: Download the Upgrade File ... 73 Step 4: Extract the Upgrade Files ... 73 Step 5: Clear Your Stored Parameters ... 73 Step 6: Upgrade the Modem’s Firmware ... 74 Step 7: Restore Your Parameters ... 74 Index ... 75 Multi-Tech Systems, Inc. Contents...
  • Page 6 C C C C C hapter hapter hapter 1 - 1 - 1 - 1 - 1 - hapter hapter Int r r r r r oduct oduct oduct i i i i i o o o o o n n n n n oduct oduct...

  • Page 7: Chapter 1 - Introduction

    *Though this modem is capable of 56K bps download performance, line impairments, public telephone infrastructure, and other external technological factors currently prevent maxi- mum 56K bps connections. Multi-Tech Systems, Inc. ipti i i i i o o o o o n n n n n 1 Introduction...
  • Page 8 • Remote/local telephone answering machine (TAM) capabilities include voice mail control, record and playback, and call screening. • Supports AT#V voice commands. • Supports DSVD digital simultaneous voice and data. Multi-Tech Systems, Inc. 1 Introduction standards for data transmission speeds up...

  • Page 9: What Is In Your Modem Package

    A system CD containing modem drivers, the User Guide, PhoneTools (a data • communications program), and Acrobat Reader. If any of these items are missing, please contact Multi-Tech Systems or your dealer/dis- tributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).

  • Page 10: Chapter 2 - Installation

    C C C C C hapter hapter hapter hapter 2 - hapter Inst Inst al al al al al la la la la la t t t t t i i i i i o o o o o n n n n n Inst Inst Inst...

  • Page 11: You Supply

    • Use caution when installing or modifying telephone lines. • Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning. • Do not use a telephone in the vicinity of a gas leak. Multi-Tech Systems, Inc. 2 Installation...

  • Page 12: Step 1: Mount The Feet

    4. Turn the modem over again. 5. Remove the top part of the modem case. 6. To close the modem, reverse steps 1–5. Multi-Tech Systems, Inc. he F he Feet he F he F...

  • Page 13: Changing The Speaker Jumper

    • To use the MultiModemDSVD with a stereo speaker or sound card, place the jumper plug on both pins of the J10 jumper. This is the factory default position. Multi-Tech Systems, Inc. J10 Speaker Mode Closed: stereo (default)

  • Page 14: Step 3: Connect The Modem To Your System

    Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack. Multi-Tech Systems, Inc. he Mod he Mod...

  • Page 15: Phone Connection

    Please note, however, that not even a surge protector can guard against damage from a nearby lightning strike. Multi-Tech Systems, Inc. 2 Installation...

  • Page 16: Step 4: Install The Modem Driver

    4. Click Remove, and then click Close. 5. The next time you dial a HyperTerminal connection, it will select your new mo- dem and ask you to confirm the selection. Multi-Tech Systems, Inc. he Mod he Modem Dr he Mod...

  • Page 17: Step 5: Install Phonetools Software

    Plug and Play configuration supplied by the Windows modem driver. Though each communication program is different, the following procedure should work with most of them. Multi-Tech Systems, Inc. neToo ool l l l l s Sof s Sof...
  • Page 18 C C C C C hapter hapter hapter hapter 3 - Oper hapter 3 - Oper 3 - Oper a a a a a t t t t t i i i i i o o o o o n n n n n 3 - Oper 3 - Oper...

  • Page 19: Chapter 3 - Operation

    V.34 mode. V.32bis Mode (14,400 bps–). The 14 LED lights whenever the modem connects in V.32bis mode. Note: Although the modem can connect at lower than V.32bis speeds, no speed indicator lights during the connection. Multi-Tech Systems, Inc. 3 Operation...

  • Page 20: Configuring The Modem

    • E-mail or POP mail address • POP server address • Mail or SMTP address • News or NNT server address Multi-Tech Systems, Inc. he Inter he Inter he Internet he Inter 3 Operation...

  • Page 21: Dial-Up Networking

    5. Click Connect. 6. Follow the instructions provided by your ISP for browsing the the Internet, reading e-mail, and accessing information. For further information on Dial-Up Networking or Microsoft Client for NetWare Networks, see Windows Help. Multi-Tech Systems, Inc. rking 3 Operation...

  • Page 22: Dial-Up Networking In Windows Me

    9. If there is a network interface card that does not have TCP/IP bound to it, the Microsoft TCP/IP Properties window appears. Click Cancel to close the window. 10. Click Continue, and then click Restart to finish the installation. 11. When the installation is complete, reboot the computer. Multi-Tech Systems, Inc. 3 Operation...

  • Page 23: Dial-Up Networking In Windows 2000

    2. Double-click the icon with your ISP’s name. 3. Follow the instructions provided by your ISP for browsing the the Internet, reading e-mail, and accessing information. For further information on Dial-Up Networking, see Windows 2000 Help. Multi-Tech Systems, Inc. 3 Operation...

  • Page 24: Fax Operation

    The modem will report VCON at the completion of dialing to indicate the speakerphone is on. 5. To hang up, type +++ATH and press E Multi-Tech Systems, Inc. to reset the modem to its default configuration. NTER...

  • Page 25: To Answer A Voice Call In Speakerphone Mode

    A DSVD data connection is terminated by dropping DTR (if en- abled by &D2) or by issuing +++ATH. Multi-Tech Systems, Inc. to reset the modem to its default configuration. NTER .

  • Page 26: To Answer A Dsvd Call Using The Headset (Mt5600Dsdv Only)

    You can then send data to the remote modem and talk to the remote user by speaking into the microphone 6. To hang up, type +++ATH and press E Multi-Tech Systems, Inc. to reset the modem to its default configuration. NTER to enable DSVD mode using the headset.
  • Page 27 C C C C C hapter hapter hapter hapter 4 - hapter C C C C C o o o o o mm mm ands 4 - A A A A A T T T T T ands ands ands ands...
  • Page 28 Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes...
  • Page 29 Values: Default: Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes ary y y y y Attention Code The attention code precedes all command lines except A/ and the escape sequence. NTER Press the E...
  • Page 30 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Return to command mode after dialing. (Place at end of dial string.) Hook flash. Causes the modem to go on-hook for the time specified in S29, then off-hook again .
  • Page 31 Command: Values: Default: Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Monitor Speaker Volume n = 0, 1, 2, or 3 Select low volume. Select low volume. Select medium volume. Select high volume.
  • Page 32 Default: Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Return Online to Data Mode 0 or 1 None Exit online command mode and return to online data mode without a retrain. Normally used after a +++ escape (see +++AT<CR>...
  • Page 33 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Connect Message Control n = 0, 1, or 2 The CONNECT result code reports the serial port speed only. The CONNECT result code reports the line speed, the error correction protocol, and the serial port speed, respectively.
  • Page 34 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes &C n Data Carrier Detect (DCD) Control n = 0 or 1 &C0 Forces the DCD circuit to always be high. &C1 DCD goes high when the remote modem’s carrier signal is de- tected, and goes low when the carrier signal is not detected.
  • Page 35 Default: Description: Command: Values: Defaults: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes &E n V.42bis Data Compression n = 14 or 15 &E14 V.42bis data compression disabled. &E15 V.42bis data compression enabled. Note: This command controls only V.42bis data compression, whereas the %C command controls both V.42bis and MNP-5...
  • Page 36 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes &M n Communications Mode n = 0 This command determines the DTR operating mode. The mo- dem treats the &M command as a subset of the &Q command.
  • Page 37 Default: Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes &T3 Start local digital loopback, V.54 Loop 2. If no connection ex- ists, ERROR is returned. &T4 Enables acknowledgment for remote digital loopback request.
  • Page 38 Default: Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes y = 0–3 x = Dialing command None Stores telephone dial string x in memory location y. Each tele- phone number dial string can contain up to 34 digits. Dial the stored number using the command ATDS=y.
  • Page 39 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes PCM Code Selection n = 0 or 1 Specifies the PCM code type for 56K modulation. Note, how- ever, that the modem automatically selects the code type if the server sends the proper ID.
  • Page 40 Description: Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Online command mode. The modem receives a \Bn command from the computer: Clear data buffers and send break to the remote modem. Same as \K0.
  • Page 41 MultiModemDSVD User Guide Command: +MS= Modulation Selection Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes See description. See description. This extended-format command selects modulation and, op- tionally, enables or disables automode, specifies the lowest and highest connection rates, selects µ-Law or A-Law codec type,...
  • Page 42 MultiModemDSVD User Guide Command: Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes <mod> Modulation Possible rates (bps) V.21 V.22 1200 V.22bis 2400 or 1200 V.23 1200 V.32 9600 or 4800 V.32bis 14400, 12000, 9600, 7200, or 4800 V.34...
  • Page 43 Description: Command: #CID= n Caller ID Values: Default: Description: Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes 0–7 This command enables or disables detection and reporting of distinctive ring. One, two, or three distinctive ring types can be simultaneously enabled depending upon the value of n.
  • Page 44 A headset or microphone/speaker can be used for voice communication during DSVD mode. Command: -SMS= n Data/DSVD Mode Values: Default: Description: -SMS=0 Data mode. Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes n = speed in bits per second 57600 Set serial port to 300 bps. $SB1200 Set serial port to 1200 bps.
  • Page 45 Command: #VLS= n Voice Line Select Values: Default: Description: #VLS=5 Selects the headset while in #CLS=8 (voice/audio) mode. Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes n = 0 or 1 -SSE=1 Enable DSVD. Note: DSVD mode can be enabled by either the -SSE=1 or the -SMS=1 command, and disabled by either -SSE=0 or -SMS=0.
  • Page 46 100 ms 100 ms 1 ms 20 ms Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Range Default Description 0, 1–255 Sets the number of rings before the mo- dem answers. ATS0=0 disables autoan- swer completely.
  • Page 47 10 ms 10 ms decimal 0–255 decimal 0–255 decimal 0–1 decimal 0–7 Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Range Default Description Sets the length of time that the modem con- ducts an &T test before it returns to the command mode.
  • Page 48 MultiModemDSVD User Guide Register Unit decimal seconds decimal decimal Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Range Default Description 6 Reserved. 7 An MNP connection is attempted and if it fails, a normal modem connection is established.
  • Page 49 MultiModemDSVD User Guide Register Unit decimal decimal Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Range Default Description 0, 3–23 When the modem issues a NO CARRIER result code, a value is written to this register to help determine the reason for the failed connection.
  • Page 50 CARRIER 19200 CARRIER 21600 CARRIER 24000 CARRIER 26400 CARRIER 28800 CONNECT 16800 CONNECT 21600 Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Description Command executed Modem connected to line Ring signal detected Carrier signal lost or not detected...
  • Page 51 CARRIER 29333 CONNECT 30667 CARRIER 30667 CONNECT 33333 CARRIER 33333 CONNECT 34667 CARRIER 34667 Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Description Connected at 24000 bps Connected at 26400 bps Connected at 28800 bps Connected without data compression Connected without any protocol Connected in V.42 LAPM mode...
  • Page 52 CARRIER 50667 CONNECT 53333 CARRIER 53333 CONNECT 54667 CARRIER 54667 +FCERROR Multi-Tech Systems, Inc. 4 AT Commands, S-Registers, and Result Codes Description Connected at 37333 bps (V.90 mode) 37333 bps data carrier detected (V.90 mode) Connected at 38667 bps (V.90 mode) 38667 bps data carrier detected (V.90 mode)
  • Page 53 C C C C C hapter hapter hapter hapter 5 - So hapter P P P P P r r r r r o o o o o b b b b b lems 5 - So 5 - So lv lv lv lv lv ing 5 - So 5 - So lems...

  • Page 54: Solving Problems

    Call Tech Support for assistance. CAUTION: Do not under any circumstances replace the power supply module with one designed for another product, as it can damage the modem and void your warranty. Multi-Tech Systems, Inc. tors Ligh rs Ligh...
  • Page 55 Advanced, and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible. Multi-Tech Systems, Inc. espo espo...
  • Page 56 X4 with X3, which will cause the modem to ignore dial tones (note, however, that X3 is not allowed in some countries, such as France and Spain). Multi-Tech Systems, Inc. s But s But...
  • Page 57 If you were online with a BBS or an online service like CompuServe, it might have hung up on you because of lack of activity on your part or because you ex- ceeded your time limit for the day. Try again. Multi-Tech Systems, Inc. nnects cts W...
  • Page 58 Make sure the flow control method you selected in software matches the method selected in the modem. If you are using the modem with a Macintosh, you might have the wrong cable for hardware flow control. Multi-Tech Systems, Inc. nnect ct W...
  • Page 59 In Windows 95, you can have data and fax communication applications open at the same time, but they cannot use the same modem at the same time. Multi-Tech Systems, Inc. e Char hara a a a a cters o...
  • Page 60 Appendix Appendix Appendix es Appendix Appendix...

  • Page 61: A Regulatory Compliance

    7. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the trouble is causing harm to the tele- phone network, the telephone company may request you remove the equipment from the network until the problem is resolved.
  • Page 62 This Class B digital apparatus meets all requirements of the Canadian Interference- Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. MT5600DSVD AU7USA-24713-M5-E 0.3B...
  • Page 63 This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Multi-Tech Systems, Inc. tement tement tement...
  • Page 64 Also note that some software packages may have features or lack restrictions that may cause the modem to be- come non-compliant. Multi-Tech Systems, Inc. A Regulatory Compliance E Dir E Dire e e e e ct...

  • Page 65: Chapter 4 - At Commands

    *Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections. Multi-Tech Systems, Inc. hnic c c c c al Spe al Spe al Spe...
  • Page 66 Bell 103/113 (0–300 bps) Fax Carrier Frequencies Multi-Tech Systems, Inc. B Technical Specifications FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600, and 56,000 bps V.21 CH2 FSK at 300 bps (half duplex)
  • Page 67 Power Consumption Dimensions Weight Limited Warranty Multi-Tech Systems, Inc. B Technical Specifications PCM 128, 8000 Hz, or IMA ADPCM, 8000 Hz, (selectable via #V commands). Note that your computer system should have a processing speed of at least 75 MHz to take full ad- vantage of the telephony features of this product.
  • Page 68 Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 69: Multi-Tech Systems, Inc

    Repair Procedures for International Distributors Procedures for International Distributors of Multi-Tech products are on the distributor web site. http://www.multitech.com/PARTNERS/login/ Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01 Online W Online Online Online Online...
  • Page 70 Serv v v v v i i i i i c c c c c e e e e e U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial #______ A Returned Materials Authorization (RMA) is not required.
  • Page 71 Suppo al Suppo Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local).
  • Page 72 MultiModemDSVD User Guide D Upgrading the Modem Multi-Tech Systems, Inc.

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