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Multitech MultiModem II MT5600BA-V92 User Manual

Multitech data/fax modem user guide
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User Guide

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Summary of Contents for Multitech MultiModem II MT5600BA-V92

  • Page 1 ® MultiModem Data/Fax Modem MT5600BA-V92 User Guide...

  • Page 2: Revision History

    Copyright and Technical Support MultiModem II User Guide MT5600BA–V92 S000408F Copyright All rights reserved. This publication may not be reproduced. Copyright © 2014 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
  • Page 3 The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Installation Resources To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com...

  • Page 4: Table Of Contents

    Chapter 1 – Description and Features ....................6 Product Description ..........................6 Features ..............................6 Safety Warnings ............................7 AT Commands and Fax Developer Guides ..................... 7 Technical Specifications .......................... 7 Chapter 2 - Installation ........................9 Connecting the Modem to Your System ....................9 Step 2 - Install the Modem Driver ......................
  • Page 5 RS-232 Pin Descriptions ........................51 RS-232 Cable Pinouts ..........................52 Leased Line Pinouts ..........................52 Appendix E – Environmental Statements ..................53 Waste Electrical and Electronic Equipment Statement ............... 53 Restriction of the Use of Hazardous Substances (RoHS) ..............54 Information on HS/TS Substances According to Chinese Standards ............

  • Page 6: Chapter 1 - Description And Features

    Chapter 1 – Product Description and Features Chapter 1 – Description and Features Product Description This modem supports two- and/or four-wire leased lines. The four-wire leased line includes the dial backup and automatic leased line restoration features. The MultiModem II offers interactive automatic dialing. You can store four command lines or telephone numbers in the modem’s nonvolatile memory.

  • Page 7: Safety Warnings

    AT Commands and Fax Class 1 and Class 2 Developer Guides for this product are published in separate documents. You can download these from the Multi-Tech Installation Resources website at www.multitech.com/setup/product.go. Technical Specifications Your MultiModem II modem meets the following specifications: Trade Name MultiModem®...
  • Page 8 Chapter 1 – Product Description and Features Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 33 dB Connectors One DB25F (RS-232C/D) connector; three RJ-11s Cables Three modular telephone cords (USA); country- or region-specific cordage for International models; one 9-pin to 25-pin serial cable for International models;...

  • Page 9: Chapter 2 - Installation

    Chapter 3 – Using the Front Panel Chapter 2 - Installation Connecting the Modem to Your System Turn off your computer. PHONE LINE LEASED MultiModem II Connections Connect the modem to your PC: Plug one end of the serial cable into the modem’s RS-232 connector. Plug the other end into your PC’s serial port connector (COM1 or COM2).

  • Page 10: Step 2 - Install The Modem Driver

    Chapter 3 – Using the Front Panel Connect the phone to the modem (optional). For voice-only calls, plug a telephone into the modem’s PHONE jack. Connect the modem to the AC power outlet: Plug the power transformer into an AC power outlet or power strip. Plug the power transformer’s cable into the POWER jack on the modem.
  • Page 11 Using the LCD Panel Country or Region Codes A list of country/region codes can be found on the Multi-Tech Web site at: http://www.multitech.com/PRODUCTS/Info/approvals Then click on global modems. The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and products.

  • Page 12: Using The Global Wizard

    AT +GCI? <CR> Note: A list of country/region codes is also available on the Multi-Tech Web site at: http://www.multitech.com/PRODUCTS/Info/approvals Set and save the code by executing the following command: AT+GCI=nn <CR> (where nn is the country/region code). OK displays. Then the code displays.

  • Page 13: Chapter 3 - Using The Front Panel

    Chapter 3 – Using the Front Panel Chapter 3 - Using the Front Panel Multi-Tech modem use communication program, such as Windows Terminal and HyperTerminal. For information on how to use the modem with your communication program, refer to the program’s documentation. Modem Configuration Configure your modem through Windows, a communication program, or the front panel.

  • Page 14: Liquid Crystal Display (Lcd)

    Chapter 3 – Using the Front Panel Liquid Crystal Display (LCD) The modem’s backlit liquid crystal display (LCD) has two functions: to display the current status of the modem and to display configuration menus, which are selected using the four push buttons on the front panel. Option Selection To select most configuration options, simply display the option in the LCD, and then press the Enter button to select it.
  • Page 15 Chapter 3 – Using the Front Panel Status The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the  button. Note that when the modem is online, pressing the  button shows the connect status, including the data speed, connection type, and compression type.

  • Page 16: Basic Options

    Chapter 3 – Using the Front Panel Basic Options Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a number, use the arrow buttons to scroll through a list of digits and characters. To go to the next position, press the  button. To back up or to exit without dialing, press the ...
  • Page 17 Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 18: Advanced Options

    Chapter 3 – Using the Front Panel Advanced Options Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When entering a number or password, use the arrow buttons to select a character or digit. To go to the next position, press the  button.

  • Page 19: Remote Configuration Options

    Chapter 3 – Using the Front Panel Remote Configuration Options Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem, and to change the password. When entering the password, use the arrow buttons to scroll through the alphabet. To go to the next character position, press the ...

  • Page 20: Phone Number Memory Options

    Chapter 3 – Using the Front Panel Phone Number Memory Options The MultiModem II can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial these numbers. When entering a number, use the arrow buttons to scroll through the available digits and dialing commands.
  • Page 21 Chapter 3 – Using the Front Panel Setting Country/Region Codes Trunk 1. Start at the Status LCD and use the down arrow to Status move down the menu tree to the Region Select LCD. 2. Use the right arrow to move from the Region Select Basic Options LCD, across the Region Setting Options LCD, to the Current Setting LCD.

  • Page 22: Menu Options

    Chapter 3 – Using the Front Panel Menu Options This section describes important LCD options. Many, but by no means all, of the options have AT command equivalents. Status Status LCDs display the current status of the modem. Though limb changes are automatic, certain options can be selected by pressing the ...
  • Page 23 Chapter 3 – Using the Front Panel Basic Options The following LCDs are used to configure the modem’s basic operating conditions. ONLINE OPTIONS The following LCDs are used to configure the online operation of the modem: LINE TYPE OPTIONS Use the  and Enter buttons to select from the following line types: dial-up (PSTN), two-wire leased line originate or answer, and four-wire leased line originate or answer.
  • Page 24 Chapter 3 – Using the Front Panel COMMAND MODE OPTIONS The following LCDs are used to configure result code responses. ENABLE/DISABLE RESPONSE Use the  and Enter buttons to enable or disable the sending of result codes to the computer. Same as the Q0 and Q1 commands.
  • Page 25 Chapter 3 – Using the Front Panel RS232 OPTIONS The following LCDs are used to configure the RS-232 interface. DTR OPTIONS Use the  and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer.

  • Page 26: Diagnostic Options

    Chapter 3 – Using the Front Panel CALLBACK NUMBER Use to enter callback security phone numbers in memory locations 1–30. Each number can be up to 30 characters long. Same as the #CBN= command. Note: Only 16 characters can be displayed at a time.

  • Page 27: Caller Id Options

    Chapter 3 – Using the Front Panel Press the  and Enter buttons to start the remote digital loopback test. The TEST IN PROGRESS LCD appears. To stop the test, press the  and Enter buttons again. Same as the &T6 command. Note: Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands.

  • Page 28: Chapter 4 - Leased Line Operation

    Chapter 4 – Leased Line Operation Chapter 4 - Leased Line Operation A leased line is a private, permanent, telephone connection between two points. Unlike normal dialup connections, a leased line is always active. The modems automatically connect when they are attached to the line and are turned on.

  • Page 29: Four-Wire Setup

    Chapter 4 – Leased Line Operation Four-Wire Setup For four-wire leased line operation, connect one end of the four-wire cable to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wire leased line jack or terminals.

  • Page 30: Dial Backup And Leased Line Restore Setup

    Chapter 4 – Leased Line Operation Dial Backup and Leased Line Restore Setup 1. Connect a telephone cable to the LINE jack of an MT5600BA-V92 modem set up for leased line operation. Connect the other end of the cable to a standard dialup line jack. 2.

  • Page 31: Chapter 5 - Remote Configuration

    The dialing command is not allowed in remote configuration mode. Setup Multi-Tech modems are shipped with a default setup password (MULTITECH). Because anyone who has an owner’s manual knows the default setup password, for security you should change the password and possibly also the remote configuration escape character.

  • Page 32: Changing The Remote Escape Character

    Chapter 5 – Remote Configuration Changing the Remote Escape Character To improve security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S13. The factory default is 42, which is the ASCII code for the asterisk character (*).

  • Page 33: Chapter 6 - Callback Security

    Chapter 6 – Callback Security Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs. When callback security is enabled, all callers are requested to enter a password. If the password is invalid, the caller can try twice more before the modem hangs up.

  • Page 34: Assigning Callback Passwords

    Chapter 6 – Callback Security Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS LCD, press the following buttons on the front panel to turn callback security on and off:  To turn on callback security, press , , , , , ,  to display the - CALLBACK ON? option, and then press the Enter button to select the option.
  • Page 35 Chapter 6 – Callback Security 1. Open a data communication program, such as HyperTerminal. 2. To store a callback phone number in the first memory location, type AT#CBN01=xxxxxxxxxx, where xxxxxxxxxx is the dialing string, and press E . The dialing string can include the digits 0 through 9 NTER and any of the following characters: #, *, comma (,), semicolon (;), W, A, B, C, and D.

  • Page 36: Calling Procedure

    Chapter 6 – Callback Security Calling Procedure Use the following procedure to call a modem that has callback security enabled. Autoanswer must be enabled on the calling modem (S0=1 or S0=2). 1. Using a data communication program such as HyperTerminal, dial the number of the callback modem.

  • Page 37: Callback Security Commands

    Chapter 6 – Callback Security Callback Security Commands The following AT commands are used with callback security. Command: #DBn Callback Enable/Disable Values: n = 0 or 1 Default: Description: Enables or disables callback security. When callback security is enabled, phone number memory locations 0–4, used for quick dialing and DTR dialing, become unavailable and are replaced by callback security memory locations 1–30.

  • Page 38: Chapter 7 - Troubleshooting

    Chapter 7 – Troubleshooting Chapter 7 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.

  • Page 39: The Modem Does Not Respond To Commands

    Chapter 7 – Troubleshooting The Modem Does Not Respond to Commands  Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”)  Make sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the software.

  • Page 40: The Modem Disconnects While Online

    Chapter 7 – Troubleshooting If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error.

  • Page 41: File Transfer Is Slower Than It Should Be

    Chapter 7 – Troubleshooting File Transfer Is Slower Than It Should Be  You might have an older UART. For best throughput, install a 16550AFN UART or a Multi-Tech ISI serial port card.  If you are using a slow transfer protocol, such as Xmodem, try Zmodem or Ymodem/G instead. ...

  • Page 42: Appendix A - Regulatory Information

    Appendix A – Regulatory Compliance Appendix A - Regulatory Information FCC Part 68 Telecom This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company.

  • Page 43: Canadian Limitations Notice

    Appendix A – Regulatory Compliance 47 CFR – FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment.

  • Page 44: New Zealand Telecom Warning Notice

    Appendix A – Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility;...

  • Page 45: South African Notice

    Appendix A – Regulatory Compliance  The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

  • Page 46: Appendix B - Upgrading The Firmware

    Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/en_US/SUPPORT/Updates/drivers/ 2. Scroll down the table to your modem model number. 3. Look at the firmware version number for your modem.
  • Page 47 Appendix B – Upgrading the Firmware Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly; e.g., if your current firmware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware.
  • Page 48 Appendix B – Upgrading the Firmware 5. When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue. 6. The Results dialog box appears next. Click Finish to exit Flash Wizard. Step 7 - Restore Your Parameters Your modem has been updated.

  • Page 49: Appendix C - Installing A Modem Under Linux

    Appendix C – Installing a Modem Under Linux Appendix C - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.

  • Page 50: Calling The Isp

    Appendix C – Installing a Modem Under Linux 7. Select Normal ISP if your ISP is not listed, and then click Next. 8. Click Finish. Calling the ISP 1. On the Task Bar at the bottom of the LCD, select the Gnome Footprint. 2.

  • Page 51: Appendix D - Pin Descriptions

    Appendix D – Pin Descriptions Appendix D - Pin Descriptions RS-232 Pin Descriptions Label I/O Type Signal Name/Description CGND GND CGND is tied common to GND on the modem’s PCB. Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem.

  • Page 52: Rs-232 Cable Pinouts

    Appendix D – Pin Descriptions RS-232 Cable Pinouts 25-Pin to 25-Pin RS-232 Cable 9-Pin to 25-Pin RS-232 Cable Leased Line Pinouts Two-Wire Leased-Line Cable Four-Wire Leased-Line Cable Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 53: Appendix E - Environmental Statements

    Appendix E – WEEE Statement Appendix E – Environmental Statements Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 54: Restriction Of The Use Of Hazardous Substances (Rohs)

    Appendix F – RoHS Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●...

  • Page 55: Information On Hs/Ts Substances According To Chinese Standards

    Appendix G – ROHS HT/TS Substance Concentration Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 56: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    Appendix G – ROHS HT/TS Substance Concentration Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚...

  • Page 57: Index

    Index Index China’s Administrative Measures on the Control of Pollution ............... 55 command mode ............16 47 CFR – FCC Part 15 Class B ........43 communication programs ........39 compression, data ........... 41 CTS (Clear to Send) advanced menu options .......... 25 menu options ...........
  • Page 58 Index Set Country or Region Code Using LCDs ....11 solving problems ............38 LCD (liquid crystal display) ........14 South African Notice ..........45 leased line specifications, technical ..........7 menu options ............18 S-registers Leased-Line Pinouts ..........52 menu options ............

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