Troubleshooting Tips - NEC NEFAX655e Manual

Troubleshooting

Troubleshooting Tips

Here are some tips for troubleshooting our fax. First, take the actions shown below.
However, if the problem persists, call your Service Representative.
Symptom
1 Nothing is shown on the Display.
2 Nothing printed on the receiving side.
3 The machine fails to enter the reception
mode when it is called.
4 Automatic Document Feeder fails to work.
5 When the reception image has black
stripes.
6 No sound can be heard from the telephone
set.
7 Communication error.
8 The image received is not clear.
9 The image is slanted on the page when you
make a copy or receive a document.
10The copy quality is poor.
11 The pages come out wrinkled or there are
frequent paper jams or double feeding.
12Your machine print quality is degrading.
13The image received is skewed.
8 - 5
• make sure the Power Cord is plugged in properly.
• Check the Main ON/OFF Switch to make sure it is in the ON position.
• Check another electric appliance to the AC outlet to check whether the
outlet is live.
• Make a local copy to check if your machine has any problem.
• Make sure the recording paper is properly loaded in the remote receiving
unit.
• Check whether the machine is in the automatic reception mode.
• Check whether paper is empty or the memory is full.
• Check the document size.
• Make sure the documents are properly placed in the Feeder.
• Use your fax to make a copy of the document.
• If the copied document does not have black stripes, ask the transmitting side
to check their machine.
• If the copied document has black stripes, contact service personnel.
• Check if the Telephone Cord is correctly connected to the terminal of the
fax.
• Check if the Line Cord is connected correctly.
• Most errors are caused by bad line connections, so retry.
• Test with another fax machine. If this problem still exists, contact your
service representative.
• Make a copy of another original with a clear image to check the image
quality.
• If the copy is clear: the telephone line or the fax machine of the other party
is probably at fault. Ask the other party to re-transmit the document.
• Re-adjust the Guide in the Paper Cassette.
• If any black lines appears on the page, clean the surface of the scanning head
under the Control Panel. If the image becomes faint or blurry, remove the
toner set and rock it.
• Check if the paper size and type fit your fax.
• Check if the paper you are using is rippled or creased.
• Replace the Drum Cartridge.
• Ask the other party to retry transmission. The document may have been fed
incorrectly at the TX machine.
Action
Troubleshooting