Technical Support - Lantronix UDS200 User Manual

Troubleshooting and Technical Support
Problem/Message
You are using the correct serial cable,
and the UDS is set up correctly, but
you are not communicating with your
device attached to the UDS across
the network.
When connecting to Web Manager
within the UDS, the message No
Connection With The UDS displays.

Technical Support

If you are unable to resolve an issue using the information in this documentation,
please contact Technical Support:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support.
Technical Support Europe, Middle East, Africa
Phone: +33 1 39 30 41 72
Email:
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support
When you report a problem, please provide the following information:
Reason
If you are sure that the serial cable is
correct, then you may not be
connecting to the correct socket of
the UDS.
Another possibility is that the UDS is
not set up correctly to make a good
socket connection to the network.
Your computer is not able to connect
to port 30718 (77FEh) on the UDS.
eu_techsupp@lantronix.com
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number
Solution
You can check to see whether there
is a socket connection to or from the
UDS by looking at the Status LED.
If the Status LED is blinking
consistently, then there is a good
socket connection.
If the Status LED is solid green, then
the socket connection does not exist.
Use the Connect Mode option C0 for
making a connection to the UDS
from the network. Use Connect
Mode option C1 or C5 for a
connection to the network from the
UDS. See the full list of Connect
Mode hexadecimals in
Hexadecimal.
Make sure that port 30718 (77FEh)
is not blocked with any router that
you are using on the network. Also
make sure that port 77FEh is not
disabled within the Security settings
of the UDS.
or eu_support@lantronix.com
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UDS200 User Guide
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