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SMART Board X800ix User Manual

Interactive whiteboard system
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PLEASE THINK BEFORE YOU PRINT
SMART Board™ X800ix
Interactive Whiteboard System
Configuration and
User's Guide

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Summary of Contents for SMART Board X800ix

  • Page 1 PLEASE THINK BEFORE YOU PRINT SMART Board™ X800ix Interactive Whiteboard System Configuration and User’s Guide...
  • Page 2 SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

  • Page 3: Important Information

    Failure to follow the installation instructions shipped with your SMART product could result in personal injury and damage to the product. To reduce the risk of fire or electric shock, do not expose the SMART product to rain or moisture.
  • Page 4 Do not place the unit in hot locations, such as near heating equipment. Doing so could cause a malfunction and shorten the life of the projector. Avoid setting up and using the SMART product in an area with excessive levels of dust, humidity and smoke.
  • Page 5 Do not rest the interactive whiteboard on its side or on the top of the frame. You must connect the USB cable that came with your SMART Board interactive whiteboard to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950.
  • Page 6 Make sure an electrical socket is near your SMART product and remains easily accessible during use. Using your SMART product near a TV or radio could cause interference to the images or sound. If this happens, move the TV or radio away from the projector.
  • Page 7 I M P O R T A N T I N F O R M A T I O N Follow these guidelines to clean the projector: Wipe the exterior of the projector with a lint-free cloth. If necessary, use a soft cloth moistened with a mild detergent to clean the projector housing.

  • Page 8: Environmental Requirements

    I M P O R T A N T I N F O R M A T I O N Environmental requirements Before installing your SMART Board X800ix interactive whiteboard system, review the following environmental requirements. Environmental Parameter requirement Operating temperature 41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

  • Page 9: Table Of Contents

    Contents Important information Safety warnings, cautions and important information Environmental requirements About your interactive whiteboard system SMART Board X800ix interactive whiteboard system features Included accessories Optional accessories Installing your interactive whiteboard system Choosing a location Choosing a height Routing the cables...
  • Page 10 C O N T E N T S Resolving image issues Resolving connection issues Accessing the service menu Locating serial numbers Transporting your interactive whiteboard system Remotely managing your interactive whiteboard system Web page management Connecting your room control system to the ECP Projector programming commands Simple Network Management Protocol (SNMP) Hardware environmental compliance...

  • Page 11: About Your Interactive Whiteboard System

    Your SMART Board X800ix interactive whiteboard system combines the wall-mounted, ultra-short- throw SMART UX60 projector with a SMART Board X800 series interactive whiteboard. This chapter describes the features of your SMART Board X800ix interactive whiteboard system and provides information about product parts and accessories.

  • Page 12: Smart Board X800Ix Interactive Whiteboard System Features

    When you use SMART software with your SMART Board X800ix interactive whiteboard system, you can write over any Ink Aware application in digital ink using a pen tray pen or your finger, and then save these notes either in the application or to a .notebook file for future reference and distribution.

  • Page 13: Smart Ux60 Projector

    A security cable lock feature that enables you to lock your interactive whiteboard to help safeguard it from theft For more information about your SMART Board interactive whiteboard, see the SMART Board X800 Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817). SMART UX60 projector...

  • Page 14: Extended Control Panel (Ecp)

    Two projector padlock loops Mounting hardware for solid masonry or framed wall installations Templates and instructions for positioning the system safely Your SMART UX60 projector connection panel supports the following connectors: 3-pin mini-DIN connector 4-pin powered mini-DIN connector and 7-pin mini-DIN connector S-video input and associated dual-channel audio input (two RCA jacks) HDMI™...

  • Page 15: Included Accessories

    The following accessories are included with your SMART Board X800ix interactive whiteboard system. Remote control The remote control enables you to control the system and set up your SMART UX60 projector. Use the remote control to access menu options, system information and input selection options.

  • Page 16: Optional Accessories

    Optional accessories You can add a variety of optional accessories to best meet your specific needs. Purchase these items from your authorized SMART reseller (smarttech.com/wheretobuy) when you order your interactive whiteboard system or later. For more information about accessories, go to smarttech.com/accessories.

  • Page 17: Installing Your Interactive Whiteboard System

      I M P O R T A N T Use the instructions included with the ECP to install your interactive whiteboard, projector and ECP. The instructions in your SMART Board interactive whiteboard box do not include instructions for installing the SMART UX60 projector or ECP.

  • Page 18: Choosing A Location

    Installing your interactive whiteboard system Choosing a location Choose a location for your SMART Board X800ix interactive whiteboard system that’s far from bright light sources, such as windows or strong overhead lighting. Bright light sources can cause distracting shadows on your interactive whiteboard and can reduce the contrast of the projected image.

  • Page 19: Choosing A Height

    Routing the cables When connecting cables from a SMART UX60 projector to the interactive whiteboard, make sure that all cables pass between the two interactive whiteboard wall-mounting brackets. Make sure the cables don’t rest on the wall-mounting brackets.

  • Page 20: Installing Smart Software

    This section explains how to secure the different components of your interactive whiteboard system. Locking the pen tray to your interactive whiteboard To learn how to lock the pen tray to your interactive whiteboard, see the SMART Board X800 Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

  • Page 21: Using Your Interactive Whiteboard System

    This section explains how to use your projector and the remote control that came with it. Using your remote control The SMART UX60 projector remote control enables you to access on-screen projector menus and change projector settings. Installing the remote control battery Follow this procedure to use the remote control for the first time or to replace the remote control battery.
  • Page 22 C H A P T E R 3 Using your interactive whiteboard system   W A R N I N G Reduce the risk associated with a leaking battery in the projector’s remote control by following these practices: Use only the specified type of coin-cell battery. Orient the battery’s positive (+) and negative (–) terminals according to the markings on the remote control.

  • Page 23: Using The Remote Control Buttons

    C H A P T E R 3 Using your interactive whiteboard system Using the remote control buttons The projector remote control enables you to access on-screen menus and change projector settings. Use the remote control’s Power button (or the ECP’s Power button) to turn the projector system on or off.
  • Page 24 H-position Moves the projected image’s horizontal Don’t adjust this setting unless you’re position left or right from 0 to 100. advised to by a certified SMART Support specialist (smarttech.com/contactsupport). You can apply this setting only after you make all boom adjustments.
  • Page 25 C H A P T E R 3 Using your interactive whiteboard system Setting Notes Tint Adjusts the image color balance of red This setting applies to S-video and and green from 0 to 100. composite video inputs only. White Peaking Adjusts the image color brightness A value closer to 0 creates a natural from 0 to 10 while providing more...
  • Page 26 (SMART, Capture User Startup projector lamp is starting and an image Screen or Preview Startup Screen). isn’t displayed. SMART displays the default SMART logo on a blue background. Capture User Startup Screen closes the on-screen display menu and captures the entire projected interactive whiteboard image.
  • Page 27 This action is irreversible. Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a certified SMART Support specialist (smarttech.com/contactsupport). Network menu Network and VGA Activates the VGA out and network features.
  • Page 28 C H A P T E R 3 Using your interactive whiteboard system Setting Notes Contact Displays the contact name or number for projector support as set by an administrator (maximum 16 characters). Language menu Language Selects language preference. Projector menu support is available in English (default), Brazilian Portuguese, Czech, Danish, Dutch, Finnish, French, German, Greek, Iberian...

  • Page 29: Focusing The Image

    Using your interactive whiteboard system Focusing the image To focus the projected image, use the focus dial located on the bottom of the SMART UX60 projector. To focus and adjust the image Turn the focus dial clockwise or counterclockwise until the image is in focus.

  • Page 30: Adjusting The Image

    Using your interactive whiteboard system Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board X880ix Interactive Whiteboard System Installation Guide (smarttech.com/kb/149616). Project a computer image set to the proper resolution while adjusting the image. If you don’t have a computer, use the projector’s default background so that you can see the full projected...

  • Page 31: Smart Ux60 Projector Connection Diagram

    C H A P T E R 3 Using your interactive whiteboard system SMART UX60 projector connection diagram You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players, VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device outputs such as a secondary projector or a flat-panel display and powered speakers.

  • Page 32: Using Your Interactive Whiteboard

    For more information on this software, press the Help button on the interactive whiteboard pen tray. For more resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and then select your country and language. In the Support section of this website, you’ll find up-to-date, product-specific information, including setup instructions and specifications.

  • Page 33: Using The Extended Control Panel (Ecp)

    C H A P T E R 3 Using your interactive whiteboard system Using the Extended Control Panel (ECP) The ECP gives you control of the basic operations of your interactive whiteboard system. Press the ECP’s Power button (or the remote control’s Power button) to turn on or turn off the projector system.

  • Page 34: Using The Rca Connector Pod

    11-pin connector (connects to ECP harness cable) 4-pin connector (for room control)   N O T E The 4-pin connector cable is an optional accessory that you can order from your authorized SMART reseller (smarttech.com/wheretobuy). Using the RCA connector pod...

  • Page 35: Using The Laptop Computer Harness

    C H A P T E R 3 Using your interactive whiteboard system Using the laptop computer harness The laptop computer harness enables you to connect a laptop computer to your interactive whiteboard system (see Connecting peripheral sources and outputs on page 29).

  • Page 37: Integrating Other Devices

    This chapter provides information on integrating your SMART Board X800ix interactive whiteboard system with peripheral devices. Video format compatibility SMART UX60 projectors have a native video format and various video format compatibility modes. You can change image appearances for certain formats and compatibilities. Native video format The following table lists the native VESA RGB video format for the projector.
  • Page 38 C H A P T E R 4 Integrating other devices Video format compatibility The following tables list the projector’s compatible VESA RGB video formats by resolution, which you can adjust by using the aspect ratio commands described in Default menu on page 15. Resolution Mode Aspect ratio...

  • Page 39: Connecting Peripheral Sources And Outputs

    C H A P T E R 4 Integrating other devices HD and SD signal format compatibility The following tables list the projector’s high definition and standard definition format signal compatibility, which you can adjust by using the aspect ratio commands described in Default menu on page 15.
  • Page 40 Do not disconnect cables from the ECP to connect peripherals because you could disconnect controls for your interactive whiteboard or host computer. Don’t connect SMART Board Audio (SBA-L) USB speakers to the RCA connector pod. Connect these speakers to the projector connection panel using a dual-channel (left and right) RCA plug to 3.5 mm cable (not included).

  • Page 41: Maintaining Your Interactive Whiteboard System

    Replacing the projector lamp Removing and replacing the projector lamp module Resetting the lamp timer This chapter includes methods for preventing damage to and properly cleaning your SMART Board X800ix interactive whiteboard system. Maintaining your interactive whiteboard For information on maintaining your interactive whiteboard, see the SMART Board X800 Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).
  • Page 42 C H A P T E R 5 Maintaining your interactive whiteboard system Before you clean the projector, press the Power button twice on the ECP or remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes.

  • Page 43: Focusing And Adjusting The Projector Image

    Thoroughly clean the area around the projector, and discard any edible items placed in that area because they could be contaminated. Call your authorized SMART reseller (smarttech.com/wheretobuy) for instructions. Do not attempt to replace the lamp. Replacing the lamp in a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder, and consider removing the projector from the wall-mounting bracket to replace the lamp.
  • Page 44 Wear protective eyewear while changing the lamp. Failure to do so can cause injuries including loss of eyesight if the lamp shatters or bursts. Use only replacement lamps approved by SMART Technologies. Contact your authorized SMART reseller (smarttech.com/wheretobuy) for replacement parts.
  • Page 45 C H A P T E R 5 Maintaining your interactive whiteboard system 4. Pull the lamp cover forward and remove it from the projector. Put the lamp cover in a safe place.   T I P If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the bottom of the lamp cover to gently pry the cover open.
  • Page 46 C H A P T E R 5 Maintaining your interactive whiteboard system 6. Use the handle on the bottom of the lamp module to slide out the lamp and remove it from the projector. To put the new lamp module into the projector 1.

  • Page 47: Resetting The Lamp Timer

    C H A P T E R 5 Maintaining your interactive whiteboard system Resetting the lamp timer After you replace the lamp, you need to access the projector service menu and reset the lamp hour counter. To prevent accidental errors, only a system administrator should perform this procedure.  ...

  • Page 49: Troubleshooting Your Interactive Whiteboard System

    Chapter 6 Troubleshooting your interactive whiteboard system Correcting image alignment issues Diagnosing issues using the interactive whiteboard system indicators and controls Interactive whiteboard indicators and controls Projector lights and status ECP lights and status Projector error states Your projector doesn’t respond to commands The “Projector Overheated”...

  • Page 50: Correcting Image Alignment Issues

    This section documents the indicators and controls of the interactive whiteboard system components. Interactive whiteboard indicators and controls Your SMART Board X800 series interactive whiteboard includes the following indicators and controls: A Ready light Pen tray buttons, indicator lights and sensors The controller module’s reset button...

  • Page 51: Projector Lights And Status

    Troubleshooting your interactive whiteboard system Projector lights and status The two indicator lights (Power and Service) are located on the bottom of the SMART UX60 projector. Specific light sequences convey information about the state of the projector, including errors.   I M P O R T A N T After you resolve the projector’s issue, disconnect and then connect the projector power cable to...

  • Page 52: Ecp Lights And Status

    Projector error states System administrators can solve or troubleshoot the following projector error states on their own prior to contacting SMART Support. Performing an initial troubleshooting on your projector will reduce the time of a support call. Your projector doesn’t respond to commands If your projector doesn’t respond to commands or if it starts to display code after you entered a...

  • Page 53: The "Projector Overheated" Message Appears

    1. Follow steps 1 to 5 of To resolve the “Projector Overheated” error above. 2. If the lamp doesn’t illuminate, turn off the projector and wait 15 minutes for it to cool down. 3. Disconnect the power cable, and then contact your authorized SMART reseller (smarttech.com/wheretobuy).

  • Page 54: The "Lamp Failure" Message Appears

    4. Replace your lamp as described in Removing and replacing the projector lamp module on page 5. If the projector still doesn’t turn on or if it continues to display the lamp error message, disconnect the power cable, and then contact your authorized SMART reseller (smarttech.com/wheretobuy).

  • Page 55: Resolving Network Communication Issues

    See Network menu on page 17 for a description of the IP address field. Enter this IP address into your browser or SNMP agent. 4. If you still don’t have network access, contact your network administrator. If your administrator is unable to resolve the issue, contact your authorized SMART reseller (smarttech.com/wheretobuy).

  • Page 56: Resolving Audio Issues

    5. Check that your source input, such as your computer or video device, isn’t malfunctioning, that its audio output is on and that its volume isn’t set to the lowest position. 6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller (smarttech.com/wheretobuy) Resolving video issues If your projector has a frozen image, perform the following procedure.

  • Page 57: Resolving Image Issues

    If the image doesn’t synchronize, check your cable connections to the projector and the ECP. 2. Make sure that the image signal is compatible with the projector (see Video format compatibility on page 27). 3. If your projector still doesn’t show a source signal, contact your authorized SMART reseller (smarttech.com/wheretobuy). No projected image If the projector displays no image at all, and the ECP, interactive whiteboard and projector power lights aren’t on, perform the following procedure.

  • Page 58: Partial, Scrolling Or Incorrectly Displayed Image

    C H A P T E R 6 Troubleshooting your interactive whiteboard system 4. Ensure that the projector lamp is installed securely. 5. Confirm that your projector is turned on and that the projector status lights are illuminated. If the projector displays unusual status light behavior, see Projector lights and status on page 41 to troubleshoot your system.

  • Page 59: The Image From Your Connected Laptop Computer Isn't Projected

    C H A P T E R 6 Troubleshooting your interactive whiteboard system The image from your connected laptop computer isn’t projected Laptop computer settings can interfere with projector operations. Some laptop computers deactivate their own screens when you connect a second display device. Refer to your computer’s manual for details on reactivating the display screen.

  • Page 60: Unaligned Projected Image

    This action resets all values to their defaults. Unaligned projected image The SMART UX60 projector image can slip if it’s moved often or installed in a location prone to vibration, such as next to a heavy door. Follow these precautions to help prevent the image from becoming misaligned: Make sure that the installation wall is plumb and square and doesn’t move or vibrate...

  • Page 61: Resolving Connection Issues

    Ensure SMART Product Drivers disconnected. is installed and running. SMART Product Drivers is not installed or running. Accessing the service menu   C A U T I O N To prevent tampering or unintentional changes, only system administrators should access the service menu.

  • Page 62: Locating Serial Numbers

    Locating serial numbers Before contacting SMART Support (see Customer support on page 79), make note of the interactive whiteboard, projector and ECP serial numbers. For the location of the SMART Board X800 series interactive whiteboard serial number, see the...
  • Page 63 C H A P T E R 6 Troubleshooting your interactive whiteboard system The SMART UX60 projector serial number is located on the top of the projector. The ECP serial number is located on the bottom of the ECP.   T I P You can also access the projector’s serial number through the on-screen menu.

  • Page 64: Transporting Your Interactive Whiteboard System

    Troubleshooting your interactive whiteboard system Transporting your interactive whiteboard system Save your original SMART Board X800ix interactive whiteboard system packaging so that it’s available if you need to transport your interactive whiteboard system. When required, repack it with as much of the original packaging as possible. This packaging was designed to provide optimal shock and vibration protection.

  • Page 65: Remotely Managing Your Interactive Whiteboard System

    Network controls System controls Simple Network Management Protocol (SNMP) This appendix includes detailed instructions on how to set up your computer or room control system to remotely manage your SMART Board X800ix interactive whiteboard system settings through an RS-232 serial interface.

  • Page 66: Web Page Management

    Internet Explorer® and Firefox® support JavaScript. Accessing web page management Before accessing the web page, you must attach the network cable to your projector (see the SMART UX60 projector connection diagram on page 21). When you first connect your projector to a network, an IP address appears on the on-screen display.

  • Page 67: Control Panel

    French or Spanish, depending on television channel or media setup. Display Mode Adjusts the display output to SMART Presentation, Bright Room, Dark Room, sRGB and User modes so you can project images from various sources with consistent color performance: SMART Presentation is recommended for color fidelity.
  • Page 68 Startup Screen Sets the type of startup screen to SMART or User. The SMART screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen...
  • Page 69 Projector Mode Adjusts the projection mode to Front, Ceiling, Rear or Rear Ceiling.   I M P O R T A N T SMART recommends that you never change this setting from the Ceiling projection mode. Source Adjusts the input source to VGA1, VGA2, Composite or S-Video.

  • Page 70: Network Settings

    A P P E N D I X Remotely managing your interactive whiteboard system Network settings This menu allows you to enable or disable Dynamic Host Control Protocol (DHCP) and set the network related addresses and names. Submenu setting Description DHCP Turns the network’s DHCP on or off.

  • Page 71: E-Mail Alerts

    Submit.   N O T E The projector sends an alert e-mail (SMART Alert) to your e-mail address. Press E-mail Alert Test to confirm your e-mail address by sending a test e-mail (SMART Alert-Test Mail).

  • Page 72: Connecting Your Room Control System To The Ecp

    Serial interface settings The serial interface of the SMART UX60 projector acts as a Data Communications Equipment (DCE) device and its settings can’t be configured. You must configure your computer’s serial communication program (such as Microsoft®...
  • Page 73 A P P E N D I X Remotely managing your interactive whiteboard system   N O T E S Asynchronous mode is disabled by default in the projector. All commands should be in ASCII format. Terminate all commands with a carriage return. All responses from the projector are terminated with a command prompt.

  • Page 74: Projector Programming Commands

    Cooling Command inventory SMART UX60 projectors respond to the commands in the tables on the following pages. To see a list of valid commands in the projector’s current power state, type ? and press ENTER.   N O T E S Send a command after the projector sends a command prompt.

  • Page 75: Video Source Specification Values

    A P P E N D I X Remotely managing your interactive whiteboard system See the following example for adjusting projector brightness: >get brightness brightness=55 >set brightness=65 brightness=65 >set brightness+5 brightness=70 >set brightness-15 brightness=55 Video source specification values You can use the source input field described in Source selection controls on next page in a command to set an absolute value or adjustment value to a source other than the active source.

  • Page 76: Source Selection Controls

    A P P E N D I X Remotely managing your interactive whiteboard system The following table describes the powerstate commands: Command Description Turns on the projector. Starts the shutdown process. A dialog box appears with the message, “Press Power Button to Turn off Projector.” You must send a second Off command within 10 seconds to completely turn off the projector.

  • Page 77: General Source Controls

    A P P E N D I X Remotely managing your interactive whiteboard system The following table describes the source selection response fields: Field Description VGA1 Switches source to the VGA 1 input connector. VGA2 Switches source to the VGA 2 input connector. Composite Switches source to the Composite video connector.

  • Page 78: Additional Vga Source Controls

    See Value-based command methods on page 64 for setting absolute and adjustment commands. Command Command target range Response set displaymode [target] =SMART Presentation displaymode=[target] =Bright Classroom =Dark Classroom =sRGB =User set brightness [value]...

  • Page 79: Additional Composite Video Source Controls

    A P P E N D I X Remotely managing your interactive whiteboard system These commands control the appearance of your VGA source. These settings are unavailable when the projector is off or when the VGA source is disconnected. See Value-based command methods on page 64 for setting absolute and adjustment commands.

  • Page 80: Network Controls

    A P P E N D I X Remotely managing your interactive whiteboard system These commands inform you of the current audio output settings. Command Response get volume volume=[current volume setting] get mute mute=[current mute setting] get volumecontrol volumecontrol=[current volume control setting] get cc cc=[current closed captioning language setting] These commands control your audio output settings.

  • Page 81: System Controls

    A P P E N D I X Remotely managing your interactive whiteboard system These commands control your network settings. Command Command target range Response set dhcp [target] dhcp=[current] =off set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current] set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current] set gateway [target]...
  • Page 82 A P P E N D I X Remotely managing your interactive whiteboard system These commands inform you of the current system settings. These commands are available even when the projector is off. Command Response get lamphrs lamphrs=[current lamp hours of operation] get syshrs syshrs=[current projector hours of operation] get fwverddp...
  • Page 83 =0 to =99 projectorid=[value] set hposition [value] =0 to =100 hposition=[value] set vposition [value] =-5 to =5 vposition=[value] set aspectratio [target] =fill aspectratio=[target] =match =16:9 set projectionmode [target] =front projectionmode=[target] =ceiling =rear =rear ceiling set startupscreen [target] =smart startupscreen=[target] =usercapture =preview...
  • Page 84 A P P E N D I X Remotely managing your interactive whiteboard system Command Command target range Response set language [target] =Brazilian Portuguese language=[target] =Czech =Danish =Dutch =English =Finnish =French =German =Greek =Iberian Portuguese =Italian =Korean =Japanese =Norwegian =Polish =Russian =Simplified Chinese =Spanish...

  • Page 85: Simple Network Management Protocol (Snmp)

    The VGA Out and Network settings features are off by default. Select On to activate these features. Simple Network Management Protocol (SNMP) SMART UX60 projectors support a list of SNMP commands as described in the management information base (MIB) file.

  • Page 87: Hardware Environmental Compliance

    When you dispose of any electrical or electronic equipment, including SMART Technologies products, we strongly encourage you to properly recycle the electronic product when it has reached end of its life. If you require further information, please contact your reseller or SMART Technologies for information on which recycling agency to contact.

  • Page 88: Packaging

    A P P E N D I X Hardware environmental compliance product which contains a lithium ion battery or returning a lithium ion battery, call SMART Technologies RMA for information on these special shipping regulations: 1.866.518.6791, Option 4 (U.S./Canada) 1.403.228.5940 (all other countries) Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging.

  • Page 89: Customer Support

    Technical support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Support. Your local reseller can resolve most issues without delay.   N O T E To locate your local reseller, visit www.smarttech.com/wheretobuy.

  • Page 90: General Inquiries

    Toll Free 1.866.518.6791 (U.S./Canada) +1.403.228.2500 E-mail info@smarttech.com Warranty Product warranty is governed by the terms and conditions of SMART’s “Limited Equipment Warranty” that shipped with the SMART product at the time of purchase. Registration To help us serve you, register online at www.smarttech.com/registration.

  • Page 91: Index

    Index 3.5 mm audio connectors DHCP 60, 70 display modes 60, 70 document cameras accessories documentation included drywall optional dust aspect ratios 27-29, 58 DVDs audio connections for controlling volume of 24, 57, 70 muting 13, 70 e-mail alerts resolving issues with about lights and status of using...
  • Page 92 I N D E X LEDs See indicator lights letterboxing 28-29 light sources HD signal compatibility Limited Equipment Warranty HDMI connections 22, 67 lithium ion batteries head space clearance location 8, 60 height Low Power mode Help button humidity MAC address MAC support image mounting template...
  • Page 93 See RS-232 serial resolving issues with volume control 24, 70 interface serial number signal loss SMART Board interactive See interactive warnings whiteboard whiteboard warranty SMART Notebook software water and fluid resistance SMART Product Drivers web page management...
  • Page 94 I N D E X whiteboard See interactive whiteboard XGA support zoom...
  • Page 96 Toll Free 1.866.518.6791 (U.S./Canada) or +1.403.228.5940 www.smarttech.com...

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