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SMART Board Board X800 Series User Manual

Interactive whiteboard
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P L E A S E T H I N K B E F O R E Y O U P RI N T
SMART Board™ X800
Series Interactive
Whiteboard
User Guide

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  • Page 1 P L E A S E T H I N K B E F O R E Y O U P RI N T SMART Board™ X800 Series Interactive Whiteboard User Guide...
  • Page 2 SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

  • Page 3: Important Information

    Ensure that any cables extending across the floor to your SMART product are properly fastened together and marked to avoid a trip hazard. • To reduce the risk of fire or electric shock, do not expose your SMART product to rain or moisture. •...
  • Page 4 The mounting hardware provided with other interactive whiteboards may not be strong enough to support the weight of SMART Board X800 series interactive whiteboards. • Use two wall-mounting brackets to install SMART Board interactive whiteboards with a diagonal width of 87"...

  • Page 5: Other Precautions

    SMART Technologies or parts with the same characteristics as the original. Other precautions If you own a SMART product other than a SMART Board X800 series interactive whiteboard, refer to the installation manual for your product for relevant warnings and maintenance instructions.
  • Page 6 I M P O R T A N T I N F O R M A T I O N...

  • Page 7: Table Of Contents

    Contents Important information.....................i Other precautions..................iii About your SMART Board X800 series interactive whiteboard......1 In this chapter ....................1 Features......................2 Your SMART Board X800 series interactive whiteboard......2 Feature highlights..................3 Understanding how your SMART Board interactive whiteboard works ..4 Other components..................
  • Page 8 Calibrating your interactive whiteboard............15 Orientating your interactive whiteboard ............16 Connecting a guest laptop ................18 Using and maintaining your SMART Board interactive whiteboard ....19 In this chapter ....................19 Getting started ....................20 Turning the interactive whiteboard on and off ........20 Power panel controls and indicators ............
  • Page 9 Preventing damage to your interactive whiteboard ........ 31 Keeping the writing surface clean..............31 Cleaning the pen tray’s sensors ............. 32 Troubleshooting your SMART Board interactive whiteboard ......33 In this chapter ....................33 Adjusting the projected image ..............33 Resetting your interactive whiteboard............
  • Page 10 vi ii | CON T EN TS Hardware environmental compliance ..............47 Waste Electrical and Electronic Equipment regulations  (WEEE Directive)..................47 Restriction of Certain Hazardous Substances (RoHS Directive) ....47 Packaging ..................... 47 China’s Electronic Information Products regulations ........48 U.S.

  • Page 11: About Your Smart Board X800 Series Interactive Whiteboard

    In this chapter Refer to these topics to learn more about your SMART Board X800 series interactive whiteboard and for information about product parts and accessories. Features....................page 2 Understanding how your SMART Board interactive ...

  • Page 12: Features

    CH A P T E R 1 – A BO UT Y O UR SM ART B OA RD X 80 0 S ERI E S I NT E RA CT I V E W H I T E B O A R D Features Your SMART Board X800 series interactive whiteboard includes the familiar features of other SMART Board interactive whiteboard series. In addition, it features...

  • Page 13: Feature Highlights

    SMART Ink™ The SMART Ink feature smoothes out the appearance of the digital ink, which improves the legibility of your handwriting as you write over applications, websites and videos. The ink becomes an object that you can move and manipulate.

  • Page 14: Understanding How Your Smart Board Interactive Whiteboard Works

    When you install SMART Product Drivers on your computer, the touch of your finger on the interactive surface becomes a mouse click, enabling you to control your computer from your interactive whiteboard.

  • Page 15: Included Parts And Accessories

    Optional accessories You can add a variety of optional accessories to your SMART Board X800 series to best meet your specific needs. You can purchase these items when you order your interactive whiteboard or later from your authorised SMART reseller.
  • Page 16 CH A P T E R 1 – A BO UT Y O UR SM ART B OA RD X 80 0 S ERI E S I NT E RA CT I V E W H I T E B O A R D...

  • Page 17: Installing And Securing Your Smart Board Interactive Whiteboard

    SMART Board interactive whiteboard In this chapter Refer to these topics for information about mounting your SMART Board X800 series interactive whiteboard on a floor stand or on a wall. Environmental requirements..............page 7 Installing your SMART Board interactive whiteboard ......page 8 Securing the pen tray and interactive whiteboard........

  • Page 18: Installing Your Smart Board Interactive Whiteboard

    Conducted and EN55022/CISPR 22, Class A radiated emissions Installing your SMART Board interactive whiteboard Follow the procedure outlined in the installation document included in your interactive whiteboard’s box to install your interactive whiteboard. If you purchased a floor stand, wall mount or an interactive whiteboard system that includes a projector or other components, refer to the installation documents included with these components.

  • Page 19: Installation Tips

    Power cord receptacle Replacing a SMART Board interactive whiteboard on drywall If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with the heavier X800 series on drywall, you must remove the wall-mount bracket and mounting hardware, and then install all the mounting hardware and brackets supplied with your X800 series interactive whiteboard instead.

  • Page 20: Securing The Pen Tray And Interactive Whiteboard

    Securing the pen tray and interactive whiteboard Because your SMART Board interactive whiteboard’s pen tray is detachable, you might want to safeguard it – and your interactive whiteboard – by anchoring it with a security cable (not included). Underneath the pen tray, you’ll find a lock slot that accommodates a security cable, such as a Kensington®...

  • Page 21: Connecting Your Interactive Whiteboard To Your Computer

    Connecting your interactive whiteboard to your computer In this chapter Refer to these topics for information about connecting your SMART Board X800 series interactive whiteboard to your computer. Connecting the USB cable..............page 12 Installing SMART Product Drivers ............page 13 Configuring your computer settings .............

  • Page 22: Connecting The Usb Cable

    COM PU TE R Connecting the USB cable Your SMART Board interactive whiteboard has a USB 2.0 interface that runs at speeds of up to 12 Mbps. Your interactive whiteboard’s main USB connection is located on the bottom of the pen tray. The connector is a USB Type-B receptacle.

  • Page 23: Installing Smart Product Drivers

    To install SMART 1. Download the SMART Product Drivers .exe (Windows) or .dmg (Mac) file to your Product Drivers computer from the disc or link included with your interactive whiteboard, or from smarttech.com/downloads.

  • Page 24: Configuring Your Computer Settings

    See Getting the Best Image Quality on Your SMART Board Interactive Whiteboard (smarttech.com/kb/127199) for more information. Determine your projector’s native resolution, indicated in your projector’s user’s guide and then set your computer’s resolution to match.

  • Page 25: Calibrating Your Interactive Whiteboard

    Digital cameras in the corners of the interactive whiteboard track the position of the pens, eraser and your finger on the interactive surface and then send the information to the SMART software, which interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.

  • Page 26: Orientating Your Interactive Whiteboard

    Orientating your interactive whiteboard After you install SMART Product Drivers on your computer and calibrate your interactive whiteboard, an orientation screen appears. The 4-point orientation process ensures that the calibration coordinates are accurately associated with the relative location of your projected image on the interactive surface.
  • Page 27 17 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R 3.

  • Page 28: Connecting A Guest Laptop

    SMART Product Drivers. This is normal. See page 21 for more information about Ready light states. You must also install SMART Product Drivers (see page 13) on your laptop if you want to use all the features of the interactive whiteboard.

  • Page 29: Using And Maintaining Your Smart Board Interactive Whiteboard

    Using and maintaining your SMART Board interactive whiteboard In this chapter Refer to these topics for information about using and maintaining your SMART Board X800 series interactive whiteboard. Getting started ..................page 20 Using the pen tray................page 22 Using Ink Aware................... page 23 Updating SMART software ..............

  • Page 30: Getting Started

    When you turn on or reset your interactive whiteboard, the indicator lights on the pen tray cycle twice. When the system is running and SMART Product Drivers is installed, the lights come on only for the ink colour that you select. The pen tray detects the removal of the pens and the eraser using infrared sensors.
  • Page 31 Help button Press this button to access on-screen Help options, including links to online Help files, the SMART Connection wizard and contact information for SMART technical support. Ready light The Ready light is solid green when the system is operating correctly.

  • Page 32: Using The Pen Tray

    You can use the SMART control panel to customise your SMART hardware settings, including the pen, eraser and button settings. To customise the 1. Press the SMART software icon in the Windows notification area or Mac Dock and button settings then select Control Panel.

  • Page 33: Using Ink Aware

    To view a list of Ink Aware 1. Press the SMART software icon in the Windows notification area or Mac Dock and programmes then select Control Panel.

  • Page 34: Writing, Selecting And Erasing Using Object Awareness

    • If you touch the interactive surface with the pen, SMART software identifies its reflective surface and you write or draw in digital ink on the screen.

  • Page 35: Using Gestures

    CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D Using gestures When you use SMART software, you can perform the following gestures on the interactive whiteboard’s surface. NOTE Depending on which operating system and which application you’re working in,...

  • Page 36: Double-Clicking

    26 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D Double-clicking Quickly press and release the interactive...

  • Page 37: Best Practices For Gestures And Tools

    27 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D Use a scrubbing motion to erase entire areas of digital ink.
  • Page 38 28 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D •...
  • Page 39 29 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D •...

  • Page 40: Tips For Trouble-Free Performance

    30 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D Tips for trouble-free performance •...

  • Page 41: Preventing Damage To Your Interactive Whiteboard

    Don’t use compressed air to clean the interactive whiteboard’s cameras because the force of the air could damage them. Keeping the writing surface clean With proper care, your SMART Board interactive whiteboard will provide years of trouble-free service. Follow these tips to keep the interactive whiteboard’s surface clean: •...

  • Page 42: Cleaning The Pen Tray's Sensors

    32 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E W H I T E B O A R D Cleaning the pen tray’s sensors If the infrared sensors in the sides of the pen tools’...

  • Page 43: Troubleshooting Your Smart Board Interactive Whiteboard

    Troubleshooting your SMART Board interactive whiteboard In this chapter Refer to these topics for information about troubleshooting your SMART Board X800 series interactive whiteboard. Adjusting the projected image ............. page 33 Resetting your interactive whiteboard..........page 34 Troubleshooting tips ................page 35 Troubleshooting using SMART Diagnostics ........

  • Page 44: Resetting Your Interactive Whiteboard

    2. Press Connection Wizard. The SMART Connection Wizard opens. You can also access the SMART Connection Wizard by selecting the SMART software icon in the Windows notification area or Mac Dock, selecting Control Panel and then selecting Connection Wizard.

  • Page 45: Troubleshooting Tips

    35 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E W H I T E B O A R D Troubleshooting tips Try the troubleshooting tips in this table if the Ready light indicates that your...
  • Page 46 Start SMART Board Tools. icon doesn’t appear isn’t running. For Windows computers, select in the Windows Start > All Programs > SMART notification area Technologies > SMART Product or Mac Dock. Drivers > SMART Board Tools. For Mac computers, select Finder >...

  • Page 47: Troubleshooting Using The Ready Light

    See page 24 for information. An error message A camera isn’t Contact SMART Technical Support appears when you properly connected (page 49). try to calibrate your or isn’t functioning interactive whiteboard.

  • Page 48: Flowchart 1: Getting Started

    Flowchart 4 of your interactive whiteboard. If you green? want to use the SMART Board tools or pen tray pens, go to Flowchart 4. A solid green Ready light indicates normal operation. To diagnose problems Is the Ready...

  • Page 49: Flowchart 2: Diagnosing Power Issues

    Did the pen with the controller. If they flash tray lights flash and is the continuously, contact SMART Technical Ready light on? Support. Make sure that the power cable is connected to the correct receptacle. Ensure that the power cable is...

  • Page 50: Flowchart 3: Ready Light Red

    40 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E W H I T E B O A R D Flowchart 3: Ready light red A red Ready light indicates that your interactive whiteboard is receiving power,...

  • Page 51: Flowchart 4: Ready Light Is Flashing Green

    Contact your next level of support To start SMART 1. Press the SMART software icon in the Windows notification area or Mac Dock and Board Service then press Control Panel. The SMART control panel opens. 2. Select About Software and Product Support > Tools > Diagnostics.

  • Page 52: Flowchart 5: Ready Light Is Green

    However, if the pen tray tools don’t work as expected, or if the interactive whiteboard isn’t sensitive to touch, use the following flowchart to troubleshoot your interactive whiteboard. Use the SMART Board Diagnostics to further troubleshoot these issues (next page).

  • Page 53: Troubleshooting Using Smart Board Diagnostics

    Diagnostics If you touch the interactive whiteboard’s surface and nothing happens or if there is no digital ink or the ink appears in some locations and not in others, use SMART Board Diagnostics to help identify and resolve these issues.

  • Page 54: Checking The Interactive Whiteboard's Calibration

    You can test the calibration using SMART Board Diagnostics. To check the interactive 1. Press the SMART software icon in the Windows notification area or Mac Dock and whiteboard’s calibration then press Control Panel.

  • Page 55: Contacting Smart Technical Support

    (if you printed it). To determine your You can find the serial number in two places: on the back of your SMART Board interactive whiteboard and on the bottom right-hand edge of your interactive interactive whiteboard’s...

  • Page 56: Removing The Pen Tray

    46 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E W H I T E B O A R D Removing the pen tray It might be necessary to remove the pen tray when you transport or service your...

  • Page 57: Hardware Environmental Compliance

    Appendix A Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE Directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.

  • Page 58: China's Electronic Information Products Regulations

    China’s EIP regulations. U.S. Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead (Pb) content in products used by children. SMART Technologies is committed to complying with this initiative.

  • Page 59: Customer Support

    Technical Support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Technical Support. Your local reseller can resolve most issues without delay. NOTE To locate your local reseller, visit www.smarttech.com/where.
  • Page 60 50 | AP PENDI X B – C U S T O M E R S U P PO R T...

  • Page 61: Index

    Index accessories diagonal, 2 eraser, 5 documentation, 49 pen tray pens, 5 drivers, 3, 4, 11, 13 powersupply, 5 dual users, 3 USB cable, 5 durability, 3 wall-mounting kit, 5 environmental requirements, 7 buttons eraser, 5 customising, 22 flashing, 36 Help, 21 Keyboard, 22 orientation, 21...
  • Page 62 10 security screw location, 10 laptop, 18 SMART Notebook, 3 lights, meanings, 21 SMART Product Drivers, 11, 13 lock location, 10 on a laptop, 18 Lockable pen option, 24, 36, 37 SMART Product Updater, 23 SMART Technical Support, 49...
  • Page 64 Freephone +1.866.518.6791 (US/Canada) or +1 403 228 5940 www.smarttech.com...

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