Forwarding Calls - Avaya 9600 Series User Manual

14.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls made to you. However, if required, internal calls
and or hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward unconditional'
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
· D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have 'forward unconditional'
enabled.
Forward on Busy
'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.
· By default, this function is only applied to incoming external calls made to you. However, if required, internal calls
can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no
answer' destination. That number can be internal or external.
· 'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
Forward on No Answer
Forward on no answer redirects calls that have alerted your phone but have not been answered.
· By default this function is only applied to incoming external calls to you. However, if required, internal calls can
also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no
answer' destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your 'no answer' time (default 15 seconds).
· Hunt group calls are not forwarded.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
9600 Series User Guide
IP Office 9.0
, the telephone system will attempt to redirect forwarded calls to voicemail if
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, the telephone system will attempt to redirect forwarded calls to voicemail if
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, the telephone system will attempt to redirect forwarded calls to voicemail if
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Redirecting Calls: Follow Me
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Issue 06e (03 February 2014)