Display Queue - Nortel i2002 User Manual

Supervisor features

Display Queue

Use the Display Queue feature to view the number and status of calls waiting in the
queue.
DspQue
Calls waiting
Number of manned
positions
The LCD indicator beside the Display Queue key gives you a visual indication of the
number of calls in the ACD queue. The following table lists the four states for this
LCD indicator:
Indicator Queue Status
Off Light
On Normal
Slow Busy
Flashing
Fast Flashing Overloaded
24
Press the
The queue's status appears on your
telephone display:
ACD MAND LWAIT TOFQ
13 9 0:20 0
Forward Callers Redial
Meaning
There are few or no calls waiting.
An acceptable number of calls are waiting.
Calls are backing up in the queue. Calls
overflowing to this queue will not be accepted.
Too many calls in this queue. New calls are
being overflowed to another queue.
Display Queue key.
553-ITG0015
Calls timed
overflowed
into
this queue
Length of
time first
call has
waited