Table of Contents
Advertisement
Agent features
To terminate the call:
(Goodbye)
or
2260
or
2468
or
Not Ready
Using Call Forcing
Use the
Call Forcing
call. A time interval is configured by your system administrator between
each incoming call.
Note: You cannot use both
No Answer
at the same time.
A short tone indicates a new incoming call. The In-Calls indicator lights
continuously, and the ACD call automatically goes to your agent position.
Pressing the
In-Calls
disconnects an active ACD call.
CAUTION
If you are away from your phone and Call Forcing is
enabled, remember to log out or activate Not Ready.
Otherwise, callers continue to be connected to your
phone. Because you are not at your desk, callers hear
only the background noise in your work space, until they
hang up.
24
Choose one of the following:
•
Press the
•
Press the
•
Press the individual DN line key (this
removes you from the queue).
•
Press the
you from the queue but keeps you
logged in as an agent position) or wait
for the caller to terminate the call.
feature to automatically connect an incoming ACD
Call Forcing
key while call forcing (Auto Answer) is active
Goodbye
key.
In-Calls
key.
Not Ready
key (this removes
and
Return To Queue on
Advertisement
Table of Contents
