Silent Monitor By Acd Group - Fujitsu F9600 User Manual

SILENT MONITOR BY ACD GROUP

The Silent Monitor by ACD Group feature allows you to monitor other
agents in an ACD group during conversations and override the ongoing
conversation, if desired.
FEATURE BUTTON
To monitor other calls in an ACD group:
Action
1. Lift the handset or press
SPEAKER.
2. Press the silent monitor by
ACD group button.
3. Dial the ACD group number
(fixed 3 digits) that you want
to monitor.
To override a monitored call:
Action
• While monitoring a call, press
the silent monitor by ACD
group button.
Results
You hear dial tone.
You hear dial tone. The
silent monitor by ACD
group lamp lights.
You hear service tone.
The following message is
displayed:
MONITOR
Monitoring begins.
Results
You hear service tone.
The silent monitor by ACD
group lamp flashes. The
following message displays:
OVERRIDE
You may now enter the
conversation.
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