Title INTRODUCTION ...1 GENERAL INFORMATION...3 FEATURE USAGE ...3 CALL PROGRESS TONES...3 Internal Dial Tone...3 External Dial Tone ...3 Recall Dial Tone...3 Busy Tone ...4 Service Tone ...4 Reorder Tone ...4 Ringback Tone ...4 Call Waiting Tone (Extension Call) ...4 Call Waiting Tone (Outside Call)...4 Call Warning Tone ...5 Do Not Disturb Tone ...5 Override Tone ...5...
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TABLE OF CONTENTS (Cont’d) Title Page Call Forward - Follow Me ...19 Call Forward - No Answer ...21 Call Forward Password ...22 Call Forward Password - Follow Me ...23 Call Hold ...25 Call Park/Retrieval ...26 Call Pick-Up ...28 Call Pick-Up Directed ...29 Call Pick-Up - Multi-Group ...30 Call Transfer (to another Extension) ...31 Call Transfer (to an Outside Party) ...32...
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TABLE OF CONTENTS (Cont’d) Title Speed Calling ...71 Three-Way Conference - Extension ...73 Three-Way Conference - Outside Party ...74 Universal Night Answer ...75 Universal Registration/Cancellation ...76 Voice Message ...77 Whisper Call Announce ...80 CUSTOMIZED LISTINGS ...85 Paging Zone List ...85 Code Call Zone List ...85 Code Call Paging Zones ...86 Group Paging List ...86...
• Tables and Lists. Table 1, located at the back of this guide, lets you record frequently used feature codes. These codes let you use features available with the F9600/F9600c. F9600 is a registered trademark of Fujitsu Business Communication Systems.
• The feature may not be activated if you do not CALL There are several different call progress tones PROGRESS generated by the F9600/F9600c system that you TONES hear on your telephone receiver. They indicate the following: • Feature availability. • Feature registration or cancellation • Call waiting. Internal Dial...
• You have dialed an incorrect code or number. • Your extension was left off-hook after the other party hung up. • The line (privacy) you share with a Digital Telephone is busy when you lift the handset.
Call Warning Call warning tone is two brief bursts of tone Tone indicating that the most expensive route has been chosen for your outgoing call. Do Not Disturb Do not disturb tone is a continuous beep to Tone indicate that the called party has registered Do Not Disturb at their extension.
CLASS OF There are references to your extension's Class SERVICE of Service (COS) throughout this guide. Class of (COS) service allows or denies you access to various features within the F9600/F9600c system. RESTRICTION Extensions that are permitted access to outside MODE (RSM) lines may or may not be able to make the following types of calls, depending on the RSM of the...
FEATURE OPERATION The Account Code feature lets you bill incoming and outgoing calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts. To register an Account Code call: Action 1. Dial the code _____ for an outside line and an outside number.
ACCOUNT CODE - FORCED Your class of service (COS) may require you to dial an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number. To register the Account Code-Forced feature: Action 1.
Date. • Time. • Your extension number. • Caller's extension or incoming telephone line identification number. To activate the Annoyance Call Alarm: Action 1. Remain on the line. 2. Press Flash. 3. Dial the annoyance call alarm code _____ .
ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line. To place a call in Annoyance Call Hold: Action 1.
The Attendant Recall feature lets you transfer a call back to the attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted. To transfer a call back to the attendant: Action 1.
AUTHORIZATION CODE The Authorization Code feature lets you override possible calling restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call. To place a call using your Authorization Code: Action 1.
The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern. To place a network-linked AAR call: Action 1.
AUTOMATIC ROUTE SELECTION (ARS) The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines. To place an ARS call: Action 1. Lift handset. 2. Dial the ARS code _____ . 3.
The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect to a bad outside line or receive a recorded announcement that the call cannot be completed. To get another outside line without redialing the entire number: Action 1.
BAD LINE REPORTING The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance prints a bad line report that includes the following fault logging information: • Date. • Time. • Caller's extension or incoming line identification number. To report a bad line: Action 1.
The Call Forward - All Calls feature lets you forward all calls to another extension, an outside destination, or to the attendant console. To forward all incoming calls to another extension: Action 1. Lift handset. 2. Dial the call forward - all calls registration code _____ .
CALL FORWARD - BUSY/NO ANSWER The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your line is busy or you do not answer your phone within a preprogrammed time. To forward all calls to another extension if your line is busy: Action 1.
The Call Forward - Follow Me feature lets you register the Call Forward - All Calls feature to your extension from another telephone so that you can receive your calls at this extension. Each time this feature is registered, the previous call forward registration is automatically canceled.
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Call Forward - Follow Me (Cont'd) Action 1. Lift handset at your extension. 2. Dial the call forward - all calls cancellation code _____ . 3. Hang up. Results You hear dial tone. You hear service tone.
The Call Forward - No Answer feature lets you forward all calls to another extension or outside destination if you do not answer your telephone within a certain time. To forward all calls to another extension if you do not answer...
CALL FORWARD PASSWORD This service protects the user from having the Call Forward feature misused. A password must be defined by a technician via an M&A command before this procedure is used. To forward incoming calls to another extension using Call Forward All Calls, Busy/No Answer, or No Answer: Action 1.
CALL FORWARD PASSWORD - FOLLOW ME Using a password with the Call Forward - Follow Me feature prevents this feature from being misused. A password must be defined by a technician via an M&A command before this procedure is used. To register Call Forward - Follow me from another extension: Action 1.
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Call Forward Password - Follow Me (Cont'd) Action 3. Enter your extension password. 4. Hang up. To cancel Call Forward - Follow Me at your extension: Action 1. Lift handset. 2. Dial the call forward - all calls cancellation code _____ .
The Call Hold feature is used to put a telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from another extension. When a call is on hold for longer than the predefined period, it calls back to the extension where the call was placed on hold.
CALL PARK/RETRIEVAL The Call Park/Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per position number.
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NOTES 1. You can park the call for a predetermined time (normally three minutes) before your extension is called back. If your extension is busy at the time it is called back, the call is either routed to the attendant (day mode operation), the call remains parked until your extension is available, or the call is picked up from another extension.
CALL PICK-UP The Call Pick-Up feature lets you answer a call that is ringing at another station within your preprogrammed pick-up group. To answer a call in your pick-up group: Action 1. Lift handset. 2. Dial the call pick-up code _____ . Results You hear dial tone.
The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. To answer any ringing extension: Action 1. Lift handset. 2. Dial the call pick-up directed code _____ . 3. Dial the ringing extension's number. CALL PICK-UP DIRECTED Results You hear dial tone.
CALL PICK-UP - MULTI-GROUP The Call Pick-Up - Multi-Group feature gives your designated multi- group extension the ability to answer a call in your subgroup. Action 1. Lift handset. 2. Dial the call pick-up multi-group code _____ . 3. Dial the subgroup number (0-9).
2. You are automatically reconnected to the original party if the extension where the call is transferred answers and then hangs up before you hang up your telephone. 3. If the extension you have called is call forwarded to a voice mail system, contact your System Administrator for instructions on releasing the call to return to the original party.
CALL TRANSFER (To An Outside Party) The Call Transfer (to an outside party) feature lets you pass a call from your extension to an outside party. Your system must be programmed to allow this feature. To transfer a call to an outside party: Action 1.
CALL WAITING - ANSWER/ALTERNATE/TRANSFER The Call Waiting feature lets you know that a call is waiting while you are on a call. You hear a one burst (call waiting) tone to indicate that a third party (the call waiting) has camped-on to your line. The feature lets you do one of the following: •...
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Call Waiting - Answer/Alternate/Transfer (Cont'd) To alternate between the original and the waiting call: Action 1. Ask the connected party to wait. 2. Press Flash. Press Flash. 3. Dial the call waiting return code _____ instead of hanging up. NOTES 1.
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Call Waiting - Answer/Alternate/Transfer (Cont'd) Action Dial the code _____ for an outside line and the outside number. 4. Announce the call when the destination answers. 5. Press Flash. NOTES 1. Press Flash to return to the previous call if the extension to which you are transferring the call does not answer or is busy.
CAMP-ON The Camp-On feature lets the F9600/F9600c system perform an automatic callback to your extension when the busy extension or outside line is available. The system sends a call waiting tone to the busy extension if you wait on the line. You can continue to use your extension for additional calls while you are in the camp-on mode.
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To cancel a registered camp-on: Action 1. Lift handset. 2. Dial the camp-on cancellation code _____ . 3. Hang up. NOTES 1. When you are camped-on to an extension, your extension receives the camp-on callback ring once the called extension is available.
CODE CALL The Code Call feature lets you notify a party of a call using a bell or chime. The signal repeats as long as you remain on the line or until the paged person answers. This feature also lets the paged person answer the code call from any extension.
The Data Secure - Selective feature prevents interruptions by call processing tones, busy overrides, and break-ins during a telephone connection. This feature can be used during a conversation but has more use in the data transmission mode where it is used to prevent the corruption of transmitted data.
DAY/NIGHT CHANGE The Day/Night Change feature is used to change the Day/Night mode access from an extension. This feature can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action 1.
The Dictation Machine Access feature lets you access dictation equipment. Your dialpad is used to: • Activate recording. • Playback. • Rewind. • Use other dictation machine features after you connect with the machine. To access a Dictation Machine: Action 1.
DO NOT DISTURB (DND) The Do Not Disturb (DND) feature denies a caller access to your extension. A caller from an extension hears DND tone. Outside callers will hear reorder (fast busy) tone. To register Do No Disturb to your extension: Action 1.
DO NOT DISTURB (DND) - ADVISORY MESSAGE The Do Not Disturb - Advisory Message feature registers an advisory message to a caller's display telephone. The default message is 00 DO NOT DISTURB if no other message selection is made. Callers without a display telephone hear DND tone only.
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Do Not Disturb (DND) - Advisory Message (Cont'd) To change an advisory message: Action 1. Lift handset. 2. Dial the DND registration code _____ . 3. Dial the new advisory message number. 4. Hang up. To cancel a registered advisory message: Action 1.
The Do Not Disturb from Another Extension feature registers DND to a specific extension number from another extension. To register Do Not Disturb from another extension: Action 1. Lift handset. 2. Dial the DND from another extension registration code _____ . 3.
DO NOT DISTURB (DND) OVERRIDE The Do Not Disturb Override feature allows you to ring through to an extension which has registered DND. You hear reorder tone if this feature is not available to your extension's class of service. To register a DND Override: Action 1.
DO NOT DISTURB (DND) SELECTIVE EXEMPTION The Do Not Disturb - Selective Exemption feature lets you exempt selected extensions from your extension's registered DND. These extensions can call you if you register Do Not Disturb. You can register as many as ten exempted stations, even before registering the Do Not Disturb feature.
EIGHT-WAY CONFERENCE The Eight-Way Conference feature lets up to eight persons speak together in a conference call. The people can be extension and outside callers. If several of the parties are outside calls, it may be harder to hear the outside parties. To initiate an eight-way conference call and add a third member: Action 1.
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To transfer the conference control privilege to another extension: Action 1. Ask the connected parties to wait. 2. Press Flash. 3. Dial the extension number that you want to become the controlling party. 4. Hang up after the extension answers. NOTES 1.
EMERGENCY CALL TO ATTENDANT The Emergency Call to Attendant feature allows the user to make an emergency call, which is treated with a higher priority than most other types of calls. To place an emergency call to the attendant: Action 1.
The Placing a Call feature lets you call an attendant console, an inside extension, or an outside number. To place a call to an attendant console: Action 1. Lift handset. 2. Press 0. Dial the specific attendant access code and attendant number. 3.
EXECUTIVE BUSY OVERRIDE The Executive Busy Override feature lets a preprogrammed extension interrupt a busy line in order to speak to both parties. Action 1. Listen for distinctive busy tone and remain on the line. 2. Press Flash. 3. Dial the executive busy override code _____ .
The Executive Camp-On feature gives you increased transfer capability. If you try to transfer a call to a busy extension, you can camp the call onto the busy extension and hang up. When the extension is available, the camped-on call automatically rings the extension.
GROUP PAGING THROUGH DT SPEAKERS The Group Paging Through DT Speakers feature enables a single line telephone user to page another user within a paging group through the speaker on a DT. To page a party: FEATURE CODE Action 1. Lift the handset.
The Hookflash Signal to Trunk feature allows the user to send a hookflash signal to an outside CO line during a conversation. To register a hookflash signal: Action 1. Ask the caller to wait. 2. Press Flash. 3. Dial the hookflash signal code _____ .
NOTE Whether or not your DID number is sent to the destination is determined by your telephone system’s programming. Even if you operate the above procedure, your DID number will not be sent unless your system data base has activated this feature.
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NOTE Whether or not your DID number is sent to the destination is determined by your telephone system’s programming. Even if you operate the above procedure, your DID number will not be sent unless your system data base has activated this feature.
LAST NUMBER REDIAL The Last Number Redial feature lets your extension automatically redial the last number you called. For example, if you get a busy tone or no answer when you place a call (extension or outside line), this feature allows you to keep trying the call until you get an answer. To automatically redial the last number called: Action 1.
The Meet-Me Conference feature lets you schedule in advance up to eight extensions for a dial-up conference call. The parties must be notified of the intended date, time, and specific conference code. To establish the conference call at the agreed date and time: Action 1.
MESSAGE WAITING (MW) - OVERVIEW Your extension is capable of sending and receiving messages. Fifteen messages can be left at one time. After your extension reaches the message limit, the next message will be saved and the oldest message will be deleted. Extensions without message waiting lamps have an audible message waiting tone as a message waiting indicator.
The Time Stamped Callback Message Waiting feature registers the time, date, and extension number of the caller. It is called Blind Callback on a single line telephone (SLT) because the time, date, and extension number cannot display. You hear an audible message waiting tone or see that the message waiting lamp is on.
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Message Waiting - Time Stamped Callback (TSCB) (Cont'd) To cancel a registered TSCB waiting message: Action 1. Lift handset. 2. Dial the message waiting cancellation code _____ . 3. Dial the registered extension number. 4. Hang up. NOTE If your registration/cancellation is denied, you hear reorder tone. Results You hear dial tone.
The Message Waiting - Canned/Semi-Free Text feature is used to send this type of message to a display telephone. These types of messages cannot be received on your SLT. Canned messages are preprogrammed by the system. Your extension cannot modify this type of message.
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NOTES 1. If the party receiving the message does not have a display Digital Telephone, the message cannot be seen. In this case, you hear reorder tone on the receiver. 2. If your registration/cancellation is denied, you hear reorder tone.
The Paging feature lets you page a party within the paging system range and wait on the line for the person to answer the page (meet-me paging). Your class of service determines your extension's paging zone capabilities. You can have the following: •...
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Paging (Cont'd) To page using an individual zone: Action 1. Lift handset. 2. Dial the paging - individual zone code _____ and a zone number. 3. Announce your message after service tone ends. 4. Hang up gently. To page using paging meet-me: Action 1.
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To answer a page: Action 1. Lift handset at any extension. 2. Dial the paging answer code _____ and the zone number. Paging (Cont'd) Results You hear dial tone. You are connected to the paging party.
4. Place a call using your normal extension privileges. NOTES 1. A Touchtone telephone must be used to make an RSA call from an outside line. 2. You hear reorder tone if the RSA directory number or the security code you enter is denied.
The Silent Monitor feature allows you to monitor other extensions during conversations. This feature, however, is restricted to all users except those stations that are permitted by Class of Service. To monitor other calls: Action 1. Lift handset. 2. Dial the silent monitor registration code _____ .
SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations. To monitor other calls in an ACD group: Action 1. Lift handset. 2. Dial the silent monitor by ACD group registration code ________.
The Speed Calling feature lets you call a person without entering the whole number. There are three types: • System: Preprogrammed into the system's data base; cannot be registered from an individual extension. • Group: Registered by members of a preprogrammed speed calling group.
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Speed Calling (Cont'd) To register or change a group-level (#A or #B) number for Speed Calling: Action 1. Lift handset. 2. Dial the group level (#A or #B) speed calling registration code _____ and an entry code (00-99). 3. Dial the number that you want to register and remain on the line.
The Three-Way Conference - Extension feature lets you add a third extension to an existing two-way conversation. To add another extension for a Three-Way Conference call: Action 1. Ask the connected party to wait. 2. Press Flash. 3. Dial the extension number. 4.
THREE-WAY CONFERENCE - OUTSIDE PARTY The Three-Way Conference - Outside Party feature is used to add an outside party to an existing two-way conversation. To add an outside party for a Three-Way Conference call: Action 1. Ask the connected party to wait.
The Universal Night Answer feature is used to answer calls when the system is without an attendant and is in the night mode. A night bell or some other type of audible device sounds when a call comes in on an outside line.
UNIVERSAL REGISTRATION/CANCELLATION The Universal Registration/Cancellation feature lets an extension register and cancel certain features for other extensions. The following chart lists the affected features and their service identification codes: FEATURE Do Not Disturb Call Forward - All Calls Call Forward - Busy/No Answer Call Forward - No Answer Message Waiting To assign Universal Registration to a specific extension:...
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Universal Registration/Cancellation (Cont’d) NOTE DND requires no further action. 5. Dial the extension number of the location where calls will be forwarded. Dial the extension number of the party leaving the message. To cancel Universal Registration from a specific extension: Action 1.
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Universal Registration/Cancellation (Cont’d) Action Results Dial the extension number You hear service tone. where you left a message followed the extension number of the party that left the message.
The Voice Message feature integrates with voice mail systems. This feature lets you leave or listen to a recorded voice message. Your extension's message waiting lamp (if available) or the audible message waiting tone indicates that your extension has a voice message registered.
WHISPER CALL ANNOUNCE The Whisper Call Announce feature allows an agent to hear the announcement when an ACD call is terminated to the agent. To receive a Whisper Call Announcement: Action 1. Lift the handset to answer the call. Results You hear the announcement.
Table 1. Feature Codes FEATURE Record your system's customized feature codes in the spaces Account Code Registration Attendant Access Attendant Recall Automatic Alternate Routing (AAR) Automatic Route Selection (ARS) Automatic Route Selection - Manual Advance Bad Line Reporting Call Forward - All Calls Call Forward - All Calls (cancellation) Call Forward - Busy/No Answer Call Forward - No Answer...
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Table 1. Feature Codes (Cont'd) FEATURE Camp-On Camp-On (cancellation) Code Call Code Call - Meet-Me Data Secure - Selective Day Mode Dictation Machine Access Do Not Disturb Do Not Disturb (cancellation) Do Not Disturb Override Do Not Disturb - Selective Exemption Do Not Disturb - Selective Exemption (cancellation) Do Not Disturb - from Other Extension...
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Table 1. Feature Codes (Cont'd) FEATURE Message Waiting (cancellation) Message Waiting Retrieval Night Answer Night Mode Paging (System - All Zones) Paging (Tenant - All Zones) Paging (Individual Zone) Paging (Meet-Me - Individual Zone) Silent Monitor by ACD Group Speed Calling (System Level) Speed Calling (Extension - access) Speed Calling (Extension - registration) Speed Calling (Group #A access)
Table 2. Ringing Patterns TONE TYPE STATION TO STATION CALL 1 SECOND ON, 3 SECONDS OFF INCOMING CALL 2/5 SECOND ON, 1/5 SECOND OFF, 2/5 SECOND ON, 3 SECONDS OFF CAMP ON CALLBACK FORWARDED 1 SECOND ON, 1 SECOND OFF CALL DATA CALL...
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