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F9600
F9600c
DIGITAL TELEPHONE
USER GUIDE

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   Summary of Contents for Fujitsu F9600

  • Page 1

    Menu F9600 F9600c DIGITAL TELEPHONE USER GUIDE...

  • Page 3: User Guide

    USER GUIDE Copyright © 2001 Fujitsu Business Communication Systems All rights reserved. Fujitsu Business Communication Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Title Page INTRODUCTION ..................1 Hookflash Signal to Trunk ..............2 DIGITAL TELEPHONE DESCRIPTION ..........3 STANDARD FEATURES ..............3 Fixed (Basic) Feature Buttons ............5 Programmable Feature Buttons .............5 Button Indicators ................5 Microphone and Speaker ...............5 Display Capability ................6 Contrast Control ................6 Ringer Tone Control ...............6 Ringer, Handset Receiver, and Speaker Volume Control ....6 Wall-Mounting Capability ...............6...

  • Page 6

    TABLE OF CONTENTS (Cont’d) Title Page Autodial ....................20 Automatic Alternate Routing (AAR) ............22 Automatic Answer ................23 Automatic Handsfree Operation ............24 Automatic Route Selection (ARS) ............25 Automatic Route Selection - Manual ..........26 Advance ....................26 Bad Line Reporting ................27 BLF/DSS .....................29 Call Forward - All Calls ...............30 Call Forward - Busy/No Answer ............33 Call Forward - Flexible ................35 Call Forward - Follow Me ..............37...

  • Page 7

    TABLE OF CONTENTS (Cont’d) Title Page Do Not Disturb (DND) .................83 Do Not Disturb (DND) - Advisory Message ........85 Do Not Disturb (DND) - from Another Extension ........88 Do Not Disturb Override ..............89 Do Not Disturb (DND) - Selective Exemption ........90 Eight-Way Conference ...............92 Emergency Call to Attendant ..............95 Executive Busy Override ..............96...

  • Page 8

    TABLE OF CONTENTS (Cont’d) Title Page Voice Calling ..................161 Voice Message .................162 Whisper Call Announce ..............164 PROGRAM MODE ................165 DESCRIPTION .................165 PROGRAM MODE - OPERATING PROCEDURES ......169 Feature Button Assignment Via Program Mode ......169 Alarm/Reminder Setting ..............171 Automatic Handsfree Operation ............175 Feature Button Programming ............176 Last Number Display ................177 Post-Selection Option ...............178...

  • Page 9

    TABLE OF CONTENTS (Cont’d) Title Page Message Waiting Indicator ............193 Mode Change Button ..............194 Multi-Line Capability ..............194 Non-Prime Line ................194 Parking Position .................194 Prime Line Preference ...............195 Private Intercom .................195 Ringing Line Preference ............195 Ringing Patterns ................195 Voice Message Indicator ............195 SYSTEM TONES ................197 Internal Dial Tone ...............197 External Dial Tone ..............197...

  • Page 10

    LIST OF TABLES Table Title Page Digital Telephone Models ........... 3 Programmable Features ......... 165 Function Codes............166 Line Status LED Indicators ........199 Ringing Patterns ............. 200 Feature Codes ............201 LIST OF ILLUSTRATIONS Figure Title Page Digital Telephone Model Types ........4 Digital Telephone Controls and Indicators....

  • Page 11: Introduction

    INTRODUCTION Your new F9600 / F9600c Digital Telephone is among the first of its kind to be incorporated into a PBX telephone system. The F9600/ F9600c integrates both data interface units and telephones. This gives you the performance capabilities of each of these separate units. The...

  • Page 12: Hookflash Signal To Trunk

    • Program Mode: Explains the methods for: Assigning features to specific buttons on your Digital Telephones. Changing features at your Digital Telephones. Displaying features or functions on your Digital Telephones. • Program Mode/Operating Procedures: Details the specific instructions for assigning each feature. •...

  • Page 13: Digital Telephone Description

    DIGITAL TELEPHONE DESCRIPTION STANDARD Each Digital Telephone model has an FEATURES assigned number that indicates the hardware features included. This is shown in Table 1. Table 1. Digital Telephone Models Hardware Feature FT12 FT12D FT12DS FT24DS Display Speakerphone Programmable Buttons Add-On Module Optional Optional...

  • Page 14

    Figure 1. Digital Telephone Model Types Figure 2. Digital Telephone Controls and Indicators...

  • Page 15: Fixed (basic) Feature Buttons

    Fixed (Basic) Every Digital Telephone has eight fixed Feature Buttons feature buttons (see Figure 2). The features accessed by these buttons are standard on all Digital Telephones, except for speakerphone operation. NOTE Basic feature buttons are shown in CAPITALIZED, BOLDFACE letters. Programmable Figure 2 shows the programmable feature Feature Buttons...

  • Page 16: Display Capability

    Display Capability The FT12D, FT12DS, and FT24DS models have unique 2-line, 40-character LCD displays that show: • The current date and time (when the phone is not in use). • Information such as the calling/called name and number, called party status, and call duration (when the phone is in use).

  • Page 17: Fixed Feature Buttons

    FIXED FEATURE There are eight standard fixed feature buttons BUTTONS on every Digital Telephone. The following is a brief description of each of these buttons. NEW CALL Button The NEW CALL button disconnects your current call and gives you new dial tone. This eliminates the need to hang up the handset to make a new call.

  • Page 18: Transfer Button

    TRANSFER Button The TRANSFER button lets you transfer a call to another extension or outside line and activate features. Pressing the button once is the same as briefly pressing the hookswitch on a standard single line telephone. MIC-OFF Button The MIC-OFF button turns the telephone microphone on or off.

  • Page 19: Programmable Feature Buttons

    SPEAKER Button When your Digital Telephone is in Speaker (Cont'd) mode and you are currently connected to an extension or outside call, your extension automatically becomes available when the calling or called party hangs up. If your Digital Telephone is not equipped with the Speakerphone capability, the SPEAKER button is used for handsfree dialing or handsfree monitoring only.

  • Page 20: Options

    OPTIONS 30-Button Add-on This enhancement increases the number of Module programmable feature buttons. The FT12D, FT12DS and FT24DS are the only models that can accommodate the 30-button module. Adding this module allows 42 or 54-button capability depending on Digital Telephone model type.

  • Page 21: Mounting And Removing The Clear Faceplate

    MOUNTING AND Your Digital Telephone comes equipped with a REMOVING THE faceplate that labels each feature and CLEAR extension button. You can alter the recorded FACEPLATE information or install an optional colored insert in its place. To remove the clear faceplate: 1.

  • Page 22

    Figure 4. Faceplate Removal/Replacement...

  • Page 23: Feature Operation

    FEATURE OPERATION ACCOUNT CODE The Account Code feature lets you bill incoming and outgoing trunk calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts. FEATURE BUTTON Action Results 1. While on a call, press the The account code lamp account code button.

  • Page 24

    Account Code (Cont'd) Action Results 3. Dial the account code The account code lamp goes registration code ________. on. The following message displays: ENTER ACCOUNT CODE 4. Dial the account code. 5. Press the FLASH button, if the The entry is completed. The code used is less than the account code lamp goes off.

  • Page 25: Account Code - Forced

    ACCOUNT CODE - FORCED Your class of service (COS) may require you to enter an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number. Action Results 1. Dial the code _______ for an You hear recall dial tone.

  • Page 26: Annoyance Call Alarm

    ANNOYANCE CALL ALARM The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs. A call report prints with the following information: Date. Time. Your extension number. Caller's extension or incoming telephone line identification number. To register the Annoyance Call Alarm: Action Results...

  • Page 27: Annoyance Call Hold

    ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line. To register Annoyance Call Hold: Action Results...

  • Page 28: Attendant Recall

    ATTENDANT RECALL The Attendant Recall feature lets you transfer a call back to the attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted. Action Results 1. Ask the connected party to wait.

  • Page 29: Authorization Code

    AUTHORIZATION CODE The Authorization Code feature lets you override possible calling restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call. To place a call using Authorization Code: Action Results...

  • Page 30: Autodial

    AUTODIAL The Autodial feature lets you automatically dial a frequently called number or program frequently used features with one button. With the FT24DS, two levels of programming are available for each autodial button. To program a single level Autodial button: Action Results 1.

  • Page 31

    Autodial (Cont'd) 5. Verify the autodial number if you have a display Digital Telephone. 6. Press the program mode The program mode lamp button to save the number goes out. and exit the Program mode. NOTES 1. When programming an outside number, the outside line code must be programmed first.

  • Page 32: Automatic Alternate Routing (aar)

    AUTOMATIC ALTERNATE ROUTING (AAR) The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern. To place a network-linked AAR call: Action Results...

  • Page 33: Automatic Answer

    AUTOMATIC ANSWER The Automatic Answer feature lets you answer incoming calls in handsfree mode after you hear one ring and a one burst tone. This tone signals that a call has automatically cut-through to your speaker. This feature can be used for extension-to-extension calls only. To register the Automatic Answer feature: Action Results...

  • Page 34: Automatic Handsfree Operation

    AUTOMATIC HANDSFREE OPERATION The Automatic Handsfree Operation feature lets you place a call and have a conversation in handsfree mode. This feature automatically activates when you leave your handset on the cradle and dial a number from the dialpad. When the caller disconnects, your extension automatically becomes available.

  • Page 35: Automatic Route Selection (ars)

    AUTOMATIC ROUTE SELECTION (ARS) The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines. Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the ARS code ________. You hear dial tone.

  • Page 36: Automatic Route Selection - Manual

    AUTOMATIC ROUTE SELECTION - MANUAL ADVANCE The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect with a bad outside line or receive a recorded announcement that the call cannot be completed. To get another outside line without redialing the entire number: Action Results...

  • Page 37: Bad Line Reporting

    BAD LINE REPORTING The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance will print a bad line report with the date, time, and the incoming telephone line identification number. FEATURE BUTTON Action Results 1.

  • Page 38

    Bad Line Reporting (Cont'd) Action Results 5. Tell the party that you will call them back, or have them call you back. NOTE If you placed the call, you may use the ARS-Manual Advance feature to call the party back.

  • Page 39: Blf/dss

    BLF/DSS The BLF/DSS feature is defined as a Busy Lamp Field (BLF) or Direct Station Selection (DSS) function. The BLF feature allows you to identify the line status, whether busy (lamp on) or available (lamp dark), of an extension that appears on your telephone. The DSS feature provides you with the capability of placing calls to an extension that appears on your telephone by simply pressing the extension button.

  • Page 40: Call Forward - All Calls

    CALL FORWARD - ALL CALLS The Call Forward - All Calls feature lets you forward all calls to another extension, to an outside destination, or to the attendant console. Only Digital Telephones with a display panel will view messages. INVALID will display if an invalid number is entered.

  • Page 41

    Call Forward - All Calls (Cont'd) FEATURE CODE To forward all incoming calls to another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all The following message calls registration code displays: ________.

  • Page 42

    Call Forward - All Calls (Cont'd) To cancel Call Forward - All Calls: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all You hear service tone. The calls cancellation code following message displays: _________.

  • Page 43: Call Forward - Busy/no Answer

    CALL FORWARD - BUSY/NO ANSWER The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your prime line is busy or you do not answer your phone within a pre- programmed time.

  • Page 44

    Call Forward - Busy/No Answer (Cont’d) NOTES 1. The Call Forward-Busy/No Answer registration and cancellation feature applies to your extension's prime line even when the feature has been registered or canceled on another line on your telephone. 2. Twelve seconds (3 to 4 rings) is the standard ringing time before the call automatically forwards to the programmed extension.

  • Page 45: Call Forward - Flexible

    CALL FORWARD - FLEXIBLE The Call Forward - Flexible feature allows you to forward a ringing call from an extension that appears on your telephone (prime line or line appearance) to a new extension of your choice. The Flexible Call Forward button must be programmed on your telephone.

  • Page 46

    Call Forward - Flexible (Cont’d) To cancel flexible call forwarding: Action Results 1. After the feature has been The telephone returns to the activated, press the flexible display viewed prior to call forward button a second activating the feature. time.

  • Page 47: Call Forward - Follow Me

    CALL FORWARD - FOLLOW ME The Call Forward - Follow Me feature lets you register your extension's Call Forward - All Calls feature from another telephone so that you can receive your calls at this extension. Each time this feature is registered, the previous Call Forward registration is automatically canceled.

  • Page 48

    Call Forward - Follow Me (Cont'd) Action Results 2. Dial the call forward - You hear service tone. The follow me cancellation following message displays: code _________ and your extension number. CANCELED 3. Hang up. To cancel Call Forward - Follow Me from your extension: Action Results 1.

  • Page 49: Call Forward - Forced

    CALL FORWARD - FORCED The Call Forward - Forced feature lets you forward a call immediately rather than having your extension ring until the system forwards the call. Your extension must be programmed with the forced call forward button. You must also register the Call Forward - Busy/No Answer or Call Forward - No Answer feature to an extension before using this feature.

  • Page 50: Call Forward - No Answer

    CALL FORWARD - NO ANSWER The Call Forward - No Answer feature lets you forward all calls to another extension or an outside destination if you do not answer your telephone within a certain time. To forward all calls to another extension if you do not answer within a certain time: Action Results...

  • Page 51

    Call Forward - No Answer (Cont'd) NOTES 1. Registration and cancellation of Call Forward - No Answer apply to your extension's prime line even if these features are registered or canceled by another line on your telephone. 2. Twelve seconds (3 to 4 rings) is the standard ringing time before the call automatically forwards.

  • Page 52: Call Forward Password

    CALL FORWARD PASSWORD This service protects the user from having the Call Forward feature misused. A password must be defined before this procedure is used. FEATURE BUTTON Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2.

  • Page 53

    Call Forward Password (Cont'd) To cancel Call Forward - All Calls: Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2. Press the call forward The following message button. displays: ENTER PASSWORD 3. Enter your password. You hear service tone.

  • Page 54

    Call Forward Password (Cont'd) Action Results 3. Dial the extension number where You hear dial tone. The you want your calls forwarded. following message displays: ENTER PASSWORD 4. Enter your password. You hear service tone. The following messages display: PASSWORD NO. ENTER PASSWORD EXTENSION NO.

  • Page 55

    Call Forward Password (Cont'd) To cancel Call Forward All Calls, Busy/No Answer or No Answer: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward You hear dial tone. The cancellation code _______. following message displays: ENTER PASSWORD 3.

  • Page 56: Call Forward Password - Follow Me

    CALL FORWARD PASSWORD - FOLLOW ME Using a password with the Call Forward - Follow Me feature prevents this feature from being misused. A password must be defined before this procedure is used. To register Call Forward - Follow Me from another extension: Action Results 1.

  • Page 57

    Call Forward Password - Follow Me (Cont'd) To cancel Call Forward - Follow Me from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER at the extension where forwarded calls are being received. 2. Dial the call forward - You hear dial tone.

  • Page 58

    Call Forward Password - Follow Me (Cont'd) To cancel Call Forward - Follow Me at your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all You hear dial tone. The call cancellation code ______.

  • Page 59: Call Hold

    CALL HOLD The Call Hold feature is activated using a programmable button to put an ongoing telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from any other extension (unlike the “Hold”...

  • Page 60

    Call Hold (Cont'd) To pick up a call from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call hold button. 3. Dial the extension where the You are connected with call is holding. the call.

  • Page 61

    Call Hold (Cont'd) To pick up a call on hold from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call hold remote retrieve code ________. 3. Dial the extension number You are connected with the where the call is holding.

  • Page 62: Call Park/retrieval

    CALL PARK/RETRIEVAL The Call Park/Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per parking position number.

  • Page 63

    Call Park Retrieval (Cont'd) Action Results 3. Dial the same parking You are connected with the position number that you call. The PARK lamp goes off. used to park the call. FEATURE CODE To place a call in a parking position: Action Results 1.

  • Page 64

    Call Park/Retrieval (Cont'd) NOTES 1. You can park the call for a predetermined time (normally three minutes) before your extension is recalled. If your extension is busy at the time it is recalled, the call is routed to the attendant (day mode operation).

  • Page 65: Call Pick-up

    CALL PICK-UP The Call Pick-Up feature lets you answer a call that is ringing at another extension within your preprogrammed pick-up group. FEATURE BUTTON Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call pick-up You are connected with the button.

  • Page 66: Call Pick-up - Directed

    CALL PICK-UP - DIRECTED The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. FEATURE BUTTON To answer any ringing extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the directed call The directed call pick-up pick-up button.

  • Page 67: Call Pick-up Multi-group

    CALL PICK-UP MULTI-GROUP The Call Pick-Up - Multi-Group feature gives your designated multi- group extension the ability to answer a call in your subgroup. FEATURE BUTTON Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the multi-group call The multi-group call pick-up pick-up button.

  • Page 68: Call Transfer (to An Attendant)

    CALL TRANSFER (To an Attendant) The Call Transfer (to an attendant) feature provides the user with the capability to pass a misdirected call to the attendant console. To transfer a misdirected call to the attendant console: Action Results 1. Ask the connected party to wait.

  • Page 69: Call Transfer (to Another Extension)

    CALL TRANSFER (To Another Extension) The Call Transfer (to another extension) feature lets you pass a call to another extension. To transfer the call to another extension: Action Results 1. Ask the connected party to wait. 2. Press the FLASH You hear recall dial tone.

  • Page 70: Call Transfer (to An Outside Party)

    CALL TRANSFER (To an Outside Party) The Call Transfer (to an outside party) feature lets you pass a call on your extension to an outside party if your system is programmed to allow this feature. To transfer a call to an outside party: Action Results 1.

  • Page 71: Call Transfer

    CALL TRANSFER (To a Single Line Telephone of Same Line Appearance) This Call Transfer feature lets you pass a call to a Single Line Telephone (SLT) that shares the same non-prime line appearance. To transfer a call to an SLT: Action Results 1.

  • Page 72

    Call Transfer (To a Single Line Telephone of Same Line Appearance) (Cont'd) NOTES 1. Press the FLASH button to reconnect with the original extension if the SLT is busy or does not answer. 2. You are able to release the transfer call once you hear the dialed extension ringing.

  • Page 73: Call Waiting - Answer/alternate/transfer

    CALL WAITING - ANSWER/ALTERNATE/TRANSFER The Call Waiting - Answer/Alternate/Transfer feature lets you know that a call is waiting while you are on a call. You hear a two burst (call waiting) tone to indicate that a third party (the call waiting) has camped-on to your line.

  • Page 74

    Call Waiting - Answer/Alternate/Transfer (Cont'd) FEATURE CODE To answer the Call Waiting and keep the original call on hold: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You connect to the camped-on party. Your original call is automatically placed on hold.

  • Page 75

    Call Waiting - Answer/Alternate/Transfer (Cont'd) To transfer a connected call and return to the original call on hold: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You hear recall dial tone. The connected party is automatically placed on hold.

  • Page 76: Camp-on

    CAMP-ON The Camp-On feature lets the F9600/F9600c system perform an automatic callback to your extension when the busy extension or outside line is available. You can send a call waiting tone to a busy extension if you wait on the line. You can continue to use your extension for additional calls while you are in the camp-on mode.

  • Page 77

    Camp-On (Cont'd) To cancel a registered camp-on: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the CAMP-ON You hear service tone. The button. CAMP-ON lamp goes off. 3. Hang up. To register camp-on to a busy AAR/ARS route: Action Results Remain on the line.

  • Page 78: Code Call

    CODE CALL The Code Call feature lets you notify a party using a bell or chime to answer a call. The signal repeats as long as you remain on the line or until the paged person answers. This feature also lets the paged party answer the code call from any extension.

  • Page 79: Consultation Hold

    CONSULTATION HOLD The Consultation Hold feature allows you to place a party on a temporary hold in order to consult with another party. To place a party on Consultation Hold: Action Results 1. While on a call, press the The party is on hold. You hear FLASH button.

  • Page 80: Consultation Hold - Release

    CONSULTATION HOLD - RELEASE The use of pre-programmed buttons, RETK (Return to Talk) and REDL (Return to Dial), allows the user to return to the original caller after placing a Consultation Hold without initiating a three-way conference. To return to the original caller after consulting another party, misdialing, receiving a busy or reorder tone: Action Results...

  • Page 81: Data Secure - Selective

    DATA SECURE - SELECTIVE The Data Secure - Selective feature prevents interruptions by call processing tones, busy overrides, and break-ins during a telephone connection. This feature can be used during a conversation but has more use in the Data Transmission mode where it is used to prevent the corruption of transmitted data.

  • Page 82: Day/night Change

    DAY/NIGHT CHANGE The Day/Night Change feature is used to change the Day/Night mode access from an extension. This feature can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action Results 1.

  • Page 83: Dial Intercom Line (private)

    DIAL INTERCOM LINE (Private) The Dial Intercom Line (Private) feature lets you access a private intercom line within your own intercom group. One of the following methods will be used with your system. To place a call to a private intercom line with Auto Answer: Action Results •...

  • Page 84: Dial Intercom Line (1- Or 2-digit)

    DIAL INTERCOM LINE (1- or 2-Digit) The Dial Intercom Line (1- or 2-digit) feature lets you access an intercom line that uses a one or two-digit numbering plan. One of the following methods will be used with your system. To place a call to an intercom line using a 1- or 2-digit number with Auto Answer: Action Results...

  • Page 85: Dictation Machine Access

    DICTATION MACHINE ACCESS The Dictation Machine Access feature lets you access dictation equipment. Your dialpad is used to: Activate record. Playback. Rewind. Use other dictation machine features after you connect with the dictation machine. To access a Dictation Machine: Action Results 1.

  • Page 86: Direct Outward Dialing

    DIRECT OUTWARD DIALING The Direct Outward Dialing feature lets you use your telephone to place a call on an outside line without the assistance of the attendant. You must have the following outside access privileges: • Central Office (CO) - lets you access a public telephone network. •...

  • Page 87: Directory Book

    DIRECTORY BOOK The Directory Book feature allows a Digital Telephone user to register a person’s name and associated directory number into the local directory book database of the Digital Telephone. Calls can be made directly to the destination using the information set in the Directory Book.

  • Page 88

    Directory Book (Cont'd) To register an entry in Directory Book (Cont’d): Action Results 5. Enter the directory number for the name. Up to 30 digits may be 0123456789 entered. Enter telephone number 6. When complete, press the MIC- The message displays indicating OFF button.

  • Page 89

    Directory Book (Cont'd) To make a call using Directory Book (searching by name) (Cont’d): Action Results 4. Press the RG TONE button to dis- You see: play the search. The name that David matches with the combination of 0123456789 characters entered displays. If there is no result for the search, When the down arrow on the RG you see:...

  • Page 90

    Directory Book (Cont'd) To correct an entry in Directory Book (Cont’d): NOTES 1. You can press the CAMP-ON button to delete spaces up to the character to be deleted. 2. If you want to delete the entire entry, hold the CAMP-ON button down until all entries are cleared.

  • Page 91

    Directory Book (Cont'd) NOTES 1. The Directory Book feature is available only when the Digital Telephone is on-hook. 2. A user can answer a call while in the Directory Book mode.

  • Page 92: Display Of Non-prime Line Ringing Call Information

    DISPLAY OF NON-PRIME LINE RINGING CALL INFORMATION The Display of Non-Prime Line Ringing Call Information feature provides displaying ringing call information on the LCD display when a call is terminated to the non-prime line. FEATURE BUTTON To display the ringing call information on non-prime: Action Results 1.

  • Page 93: Do Not Disturb (dnd)

    DO NOT DISTURB (DND) The Do Not Disturb (DND) feature denies a caller access to your extension. This feature displays DO NOT DISTURB if the caller's telephone has a display. All internal callers hear DND tone. Outside callers will hear reorder (fast busy) tone. FEATURE BUTTON To register a Do Not Disturb to your extension: Action...

  • Page 94

    Do Not Disturb (DND) (Cont'd) To cancel a registered Do Not Disturb: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND cancellation You hear service tone. code ______. 3. Hang up. NOTES 1. You hear distinctive busy tone if all outside lines are busy. You can manually camp-on to the outside line.

  • Page 95: Do Not Disturb (dnd) - Advisory Message

    DO NOT DISTURB (DND) - ADVISORY MESSAGE The Do Not Disturb - Advisory Message feature registers an advisory message to a caller's display telephone. The default message is 00 DO NOT DISTURB if no other message selection is made. A calling party without a display telephone hears the DND tone only.

  • Page 96

    Do Not Disturb (DND) - Advisory Message (Cont'd) Action Results 3. Dial one of the following preprogrammed advisory message numbers (00-09): DO NOT DISTURB PLEASE CALL LATER OUT OF OFFICE GONE FOR THE DAY BACK IN TOMORROW ON VACATION BE BACK SOON IN A MEETING OUT TO LUNCH OUT OF TOWN...

  • Page 97

    Do Not Disturb (DND) - Advisory Message (Cont'd) To change an advisory message: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND button. The DND lamp goes on. Dial the DND registration You hear recall dial tone. code _______.

  • Page 98: Do Not Disturb (dnd) - From Another Extension

    DO NOT DISTURB (DND) - FROM ANOTHER EXTENSION The Do Not Disturb from Another Extension feature registers DND to a specific extension number from another extension. To register Do Not Disturb from another extension: Action Results 1. Lift handset or press You hear dial tone.

  • Page 99: Do Not Disturb Override

    DO NOT DISTURB OVERRIDE The Do Not Disturb Override feature rings through a registered DND at the extension you are calling. You hear reorder tone if this feature is not available to your extension's class of service (COS). FEATURE BUTTON To register a DND Override: Action Results...

  • Page 100: Do Not Disturb (dnd) - Selective Exemption

    DO NOT DISTURB (DND) - SELECTIVE EXEMPTION The Do Not Disturb - Selective Exemption feature lets you exempt selected extensions from your extension's registered DND. These extensions can call you if you register DND. You can register as many as ten exempted extensions, even before you have registered the Do Not Disturb feature.

  • Page 101

    Do Not Disturb - Selective Exemption (Cont'd) FEATURE CODE To register the exempted extension's directory number: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND - selective You hear recall dial tone. exemption registration code _______.

  • Page 102: Eight-way Conference

    EIGHT-WAY CONFERENCE The Eight-Way Conference feature lets up to eight persons speak together in a conference call. The people can be extension and outside callers. The ability to hear outside calls can decrease if several of the calls are from the outside. FEATURE BUTTON To initiate an Eight-Way Conference and add a third member: Action...

  • Page 103

    Eight-Way Conference (Cont'd) FEATURE CODE To initiate an Eight-Way Conference call and add a third member: Action Results 1. Ask the first party to wait. 2. Press the FLASH button. You hear recall dial tone. The first party is automatically placed on hold.

  • Page 104

    Eight-Way Conference (Cont'd) To transfer the conference control to another extension: Action Results 1. Ask the connected parties to wait. 2. Press the FLASH button. You hear recall dial tone. 3. Dial the extension number You hear ringback. that you want to become the controlling party.

  • Page 105: Emergency Call To Attendant

    EMERGENCY CALL TO ATTENDANT The Emergency Call to Attendant feature allows the user to make an emergency call, which is treated with a higher priority than most other types of calls. To place an emergency call to the attendant: Action Results 1.

  • Page 106: Executive Busy Override

    EXECUTIVE BUSY OVERRIDE The Executive Busy Override feature lets a preprogrammed extension interrupt a busy line in order to speak to both parties. FEATURE BUTTON Action Results 1. After calling an extension, listen for distinctive busy tone and remain on the line. 2.

  • Page 107: Executive Camp-on

    EXECUTIVE CAMP-ON The Executive Camp-On feature gives you increased transfer capability. If you try to transfer a call to a busy extension, you can camp the call onto the busy extension and hang up. When the extension is available, the camped on call rings the extension automatically.

  • Page 108

    Executive Camp-On (Cont'd) NOTES 1. This feature may be used whether or not you know the called extension is busy. If the called extension is not busy, your call will be processed as a normal transfer. 2. The executive camp-on automatically cancels if the call on hold hangs up.

  • Page 109: External Dialer

    EXTERNAL DIALER The External Dialer feature allows you to dial a destination number using a PC-originated database via the external dialer on a Digital Telephone. This feature is designed to be used as an originate-only function. Calls may be switched from the analog modem to a voice application.

  • Page 110

    External Dialer (Cont'd) To make an outgoing data call with the external dialer: Action Results 1. Using a PC database program, You hear the modem dialing. dial the extension number or outside number, including the code for an outside line. 2.

  • Page 111: Group Paging Through Dt Speakers

    GROUP PAGING THROUGH DT SPEAKERS The Group Paging feature gives you the ability to page other members of a group through the DT speakers. FEATURE BUTTON Action Results 1. Lift the handset or press the You hear dial tone. SPEAKER button. 2.

  • Page 112

    Group Paging Through DT Speakers (Cont’d) NOTE The station where the Group Paging is being activated will display a flashing SPEAKER lamp for the duration of the page.

  • Page 113: Headset Operation

    HEADSET OPERATION The Headset Operation feature lets you speak to a caller using a headset instead of a handset. You must use the SPEAKER button instead of the handset to answer calls or hang up. Action Results 1. Press the programmable The headset lamp goes on.

  • Page 114: Hold

    HOLD The Hold feature lets you place a call on hold using the red button on your telephone so that you can temporarily hang up or use another line. There are two types of hold: • Non-Exclusive Hold lets any telephone with the same line appearance (same extension button) pick up the call.

  • Page 115

    Hold (Cont'd) To pick up a call placed on hold: Action Results Press the line button at your The lamp flashes in the I-USE extension or at an extension pattern (See Table 4). with the same line appearance (non-exclusive). NOTES 1.

  • Page 116: Hookflash Signal To Trunk

    HOOKFLASH SIGNAL TO TRUNK The Hookflash Signal to Trunk feature allows a Digital Telephone user to send a hookflash signal to an outside line assigned as a CO while he/she is talking with someone else on the line. FEATURE BUTTON To register a hookflash signal: Action Results...

  • Page 117

    Hookflash Signal to Trunk (Cont'd) NOTE Refer to Hookflash Signal to Trunk in the Introduction for information on using this feature with other features described in this guide.

  • Page 118: Isdn Calling Number Privacy

    ISDN CALLING NUMBER PRIVACY The ISDN Calling Number Privacy feature allows you to select whether sending your DID number (CLID) to the destination user via PRI CO is allowed or restricted. To allow to send your DID number to the destination: Action Results 1.

  • Page 119

    ISDN Calling Number Privacy (Cont’d) To restrict your DID number from being sent to the destination: Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2. Dial the calling number You hear dial tone. restriction code ________. 3.

  • Page 120: Joint Call

    JOINT CALL The Joint Call feature lets you join a call established on your line with a call holding on another line. To join two calls: Action Results 1. Ask the party on your line to hold while you join in a party holding on another line.

  • Page 121

    Joint Call (Cont’d) NOTES 1. A party connected in a two-way conversation with you can be joined in a three-way conference under the following conditions: • The connected party cannot not be involved in another three-way conference. • The party may not be restricted for override. •...

  • Page 122: Last Number Redial

    LAST NUMBER REDIAL The Last Number Redial feature lets your extension automatically redial the last number you called. For example, you get a busy tone or no answer when you place a call (extension or outside line). This feature allows you to keep trying the call until you get an answer. FEATURE BUTTON Action Results...

  • Page 123: Meet-me Conference

    MEET-ME CONFERENCE The Meet-Me Conference feature lets you schedule in advance up to eight extensions for a dial-up conference call. The parties must be notified of the intended date, time, and meet-me conference code. To establish the conference at the agreed date and time: Action Results 1.

  • Page 124: Message Waiting (mw) - Overview

    MESSAGE WAITING (MW) - OVERVIEW Your extension is capable of sending and receiving messages. Fifteen messages can be left at one time. After your extension reaches the message limit, the next new message will be saved and the oldest message will be deleted. Telephones without message waiting lamps have an audible message waiting tone (see System Tones) as a message waiting indicator.

  • Page 125: Message Waiting Display

    MESSAGE WAITING DISPLAY The Message Waiting Display has three capabilities: • Register message waiting to another extension. • View the message waiting on your extension. • Cancel a message waiting that you have registered to another extension. To register Message Waiting to another extension: Action Results 1.

  • Page 126

    Message Waiting Display (Cont'd) Action Results 2. Dial 1# to enter the The display shows: message sending mode. SND:ENTER MSG(0-29)# 3. Dial the message number The display shows: (1 or 2 digits) and #. SND:NXT,SND(#,1#) WILL CALL AGAIN The bottom line shows the message corresponding to the number you entered.

  • Page 127

    Message Waiting Display (Cont'd) Action Results 5. Dial 1#. The display shows: SND:ENTER EXT# 6. Dial the extension number The display shows: where you want to register your message and press #. SND:NXT EXT# SENT TO NAME/EXN 7. Press # to return to step 6 if you want to send the same message to another extension.

  • Page 128

    Message Waiting Display (Cont'd) To View Message Waiting When a message waiting has been registered to you, the MW lamp will flash, or you will hear an audible message waiting tone when you lift your handset. You can view the waiting messages, confirming the content of message, the extension's number/name, and date/time of registration on your display.

  • Page 129

    Message Waiting Display (Cont'd) To pick up a Voice Message Waiting and call back: Action Results 1. Dial 3#. The display shows: NEW VMSG ENTER 4# TO RETRIEVE 2. Dial 4#. RINGING VMS is called back. Follow the voice mail system instructions for receiving your message(s).

  • Page 130

    Message Waiting Display (Cont'd) Action Results The display shows: NAME/EXN MM-DD HH:MM URGENT You can cancel and erase a message; the next message displays. The display shows: NAME/EXN MM-DD HH:MM URGENT You automatically call back the extension that left the message and go back to the beginning.

  • Page 131

    Message Waiting Display (Cont'd) After viewing all the new messages, the display shows the number of saved messages. You can read, retrieve, and cancel the saved messages. The messages appear on the display in the first-in/first-out order of the saved messages. The display shows: SAVED MESSAGE TEXT=2...

  • Page 132

    Message Waiting Display (Cont'd) To Cancel Message Waiting You can cancel a message waiting you have registered to other parties. To cancel a message you have registered to another extension: Action Results 1. Press the message waiting The lamp flashes in the I-USE button.

  • Page 133

    Message Waiting Display (Cont'd) Action Results 5. Dial 2#. The display shows: CAN:NXT EXT(#) CANCELED NAME/EXN 6. Press # to return to step 3 if you want to cancel another message. 7. Press the message waiting You exit the Message Waiting or program mode button.

  • Page 134: Message Waiting - Multiple Indicators

    MESSAGE WAITING - MULTIPLE INDICATORS The Message Waiting - Multiple Indicators feature provides additional message waiting lamps on your DT so that a message waiting from another group can be accessed from your telephone. To pick up a voice message: When a voice message is sent to your message group, the Common Message Waiting lamp will flash.

  • Page 135: Message Waiting - Time Stamped Callback

    MESSAGE WAITING - TIME STAMPED CALLBACK The Time Stamped Callback Message Waiting feature registers the time, date, and extension number of the caller. This information displays on those telephone models with display capability. Telephones without a display hear audible message waiting tone. All Digital Telephones can register and receive this type of message waiting.

  • Page 136

    Message Waiting - Time Stamped Callback (Cont'd) Action Results 6. Dial the extension and #. The display shows: SND: NEXT EXT (#) SENT TO ... 7. Press the message waiting The message waiting lamp button. goes dark. 8. Press the flashing line button. You return to your caller.

  • Page 137

    Message Waiting - Time Stamped Callback (Cont'd) To cancel a TSCB waiting message from the calling extension: Action Results 1. Lift handset or press SPEAKER. You hear dial tone. 2. Dial the message waiting cancellation code _______. 3. Dial the registered extension You hear service tone.

  • Page 138

    Message Waiting - Time Stamped Callback (Cont'd) FEATURE CODE To register a Message Waiting - Time Stamped Callback at an extension that is busy, does not answer, or is in DND: Action Results 1. Press the FLASH button. You hear recall dial tone. 2.

  • Page 139

    Message Waiting - Time Stamped Callback (Cont'd) To cancel a TSCB waiting message from the calling extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the message waiting cancellation code _______. 3. Dial the registered extension You hear service tone.

  • Page 140: Message Waiting - Canned

    MESSAGE WAITING - CANNED MESSAGE/SEMI-FREE TEXT The Message Waiting - Canned Message/Semi-Free Text feature is used to send this type of message to FT12DS or FT24DS model. An extension without a display is unable to receive canned and semi-free text messages. Canned messages are preprogrammed into the system.

  • Page 141

    Message Waiting - Canned Message/Semi-Free Text (Cont'd) To cancel a waiting message from a calling extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the message waiting You hear service tone. cancellation code _______. 3.

  • Page 142: Paging

    PAGING The Paging feature lets you page a party within the paging system range and wait on the line for the person to answer the (meet-me paging) page. Your class of service determines your extension's paging zone capabilities. You can have the following: All system zones.

  • Page 143

    Paging (Cont'd) Action Results 4. Ask the party to dial the paging answer code. 5. Remain on the line until the paged party answers. NOTE If you do not want the paged party to meet you, hang up gently after you announce the page in step 3.

  • Page 144

    Paging (Cont'd) To page using individual zones and paging meet-me: Action Results 1. Lift handset. You hear dial tone. 2. Dial the individual zone You hear service tone. code _______ and a zone number. 3. Page the party after service tone ends.

  • Page 145: Personal Co Line

    PERSONAL CO LINE The Personal Central Office (CO) Line feature lets you access a preprogrammed personal CO line. You can make outgoing calls without dialing a code for an outside line if you have a personal CO line. You can also receive incoming calls directly without attendant assistance.

  • Page 146: Placing A Call

    PLACING A CALL The Placing a Call feature lets you place a call to an attendant console, an inside extension, or an outside number. To place a call to an attendant console: Action Results 1. Lift handset or press You hear dial tone. SPEAKER.

  • Page 147

    Placing a Call (Cont'd) To place an outside call: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the code _______ for You hear dial tone. an outside line. 3. Dial the outside number. NOTES 1.

  • Page 148: Privacy/privacy Release

    PRIVACY/PRIVACY RELEASE The Privacy feature prevents another Digital Telephone with the same line appearance from entering your conversation. The Privacy Release feature lets an extension override the Privacy feature so that another party with the same line appearance can enter the call.

  • Page 149

    Privacy/Privacy Release (Cont'd) To enter a two-way conversation on the non-privacy line from a Digital Telephone: Action Results 1. Verify that the line button lamp for the line you want to access is flashing in the HOLD pattern. 2. Lift handset or press You hear dial tone.

  • Page 150: Remote System Access (rsa)

    REMOTE SYSTEM ACCESS (RSA) The Remote System Access feature provides direct access to certain F9600/F9600c features from a remote location. This lets you make a call from outside of the system using cost-saving, long distance calling and other conveniences provided by the F9600/F9600c. The features you can access are determined by your security code call privileges or authorization code.

  • Page 151: Ring Over Busy

    RING OVER BUSY The Ring Over Busy feature alerts you to an incoming outside call to another extension that appears on your telephone by providing muted ringing through the extension's speaker while you are talking. FEATURE BUTTON Action Results 1. Press the HOLD button. This places the existing call on hold.

  • Page 152: Saved Number Redial

    SAVED NUMBER REDIAL The Saved Number Redial feature lets you save an extension or outside number on your telephone to redial at a later time. This feature can be activated during a busy tone, no answer, or during a conversation before you hang up the telephone. The system saves this number even though you place other calls in between.

  • Page 153: Self Number Display

    SELF NUMBER DISPLAY The Self Number Display feature lets you see your extension's assigned prime line number. The feature can only be used by telephones with a display panel. FEATURE CODE Action Results 1. From the Programmable buttons The prime line extension on the upper half of the telephone, number displays with the press the lowest left-hand button.

  • Page 154: Speakerphone

    SPEAKERPHONE The Speakerphone feature lets you have a conversation without using your handset. The FT12DS and FT24DS models have speakerphone capability. Action Results 1. While the caller is on the The SPEAKER light goes on. line, press the SPEAKER button. 2.

  • Page 155: Silent Monitor

    SILENT MONITOR The Silent Monitor feature allows you to monitor other extensions during conversations and override the ongoing conversation, if desired. This feature, however, is restricted to all users except those stations that are permitted in Class of Service. FEATURE BUTTON To monitor other calls: Action Results...

  • Page 156

    Silent Monitor (Cont'd) To cancel a monitored call override: Action Results After overriding a monitored call, You return to call monitor press the silent monitor button. status. NOTE If the station being monitored/overridden disconnects from the call, the monitoring function will remain in a waiting status until another call is made, then Silent Monitoring will resume.

  • Page 157

    Silent Monitor (Cont'd) To cancel monitoring and return to normal status: Action Results Hang up. NOTE If the extension being monitored disconnects from the call, the monitoring function will remain in a waiting status until another call is made, then Silent Monitoring will resume.

  • Page 158: Silent Monitor By Acd Group

    SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations and override the ongoing conversation, if desired. FEATURE BUTTON To monitor other calls in an ACD group: Action Results 1.

  • Page 159

    Silent Monitor by ACD Group (Cont'd) To cancel a monitored call override: Action Results After overriding a monitored call, You return to call monitor press the silent monitor by ACD status. group button. NOTE If the agent being monitored/overridden disconnects from the call, the monitoring function will begin for the next call in the group that has the shortest waiting duration in the group.

  • Page 160

    Silent Monitor by ACD Group (Cont'd) To cancel monitoring and return to normal status: Action Results Hang up. NOTE If the agent being monitored disconnects from the call, the monitoring function will begin for the next call in the group that has the shortest waiting duration.

  • Page 161: Speed Calling

    SPEED CALLING The Speed Calling feature lets you call a person without entering the whole number. There are three types of speed calling: System: Pre-programmed into the system's data base; cannot be registered from an individual extension. Group: Registered by members of a preprogrammed speed calling group.

  • Page 162

    Speed Calling (Cont'd) To register a group level (#A or #B) number for Speed Calling: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the group level (#A or #B) speed calling code _______ and an entry code (00-99).

  • Page 163: Three-way Conference - Extension

    2. If your F9600/F9600c system has been registered to activate the “Third Party Release” in conference mode, you can establish the conference by pressing FLASH once. You can release the third party by pressing the FLASH once again.

  • Page 164: Three-way Conference - Outside Party

    This will return you to your first call. 2. If your F9600/F9600c system has been registered to activate the “Third Party Release” in conference mode, you can establish the conference by pressing FLASH once.

  • Page 165: Universal Night Answer

    UNIVERSAL NIGHT ANSWER The Universal Night Answer feature is used to answer calls when the system is without an attendant and is in the night mode. A night bell or some other type of audible device sounds when a call comes in on an outside line.

  • Page 166: Universal Registration/cancellation

    UNIVERSAL REGISTRATION/CANCELLATION The Universal Registration/Cancellation feature lets an extension register and cancel certain features for other extensions in its pre- programmed group. The following chart lists the affected features and their service identification codes: SERVICE FEATURE IDENTIFICATION CODE Do Not Disturb (DND) Call Forward - All Calls Call Forward - Busy/No Answer Call Forward - No Answer...

  • Page 167

    Universal Registration/Cancellation (Cont'd) Action Results Dial the extension that is forwarding the calls or dial the extension number that will receive the message. NOTE DND requires no further action. 5. Dial the extension number of the location where calls will be forwarded. Dial the extension number of You hear service tone.

  • Page 168

    Universal Registration/Cancellation (Cont'd) Action Results Dial the extension number where call forwarding was registered. Dial the extension number You hear service tone. where you left a message followed by the extension The following message number of the party that displays: left the message.

  • Page 169

    Universal Registration/Cancellation (Cont'd) Action Results Dial the group whose members will have call forwarding registered or dial the group number whose members will receive the message. NOTE DND requires no further action. 5. Dial the extension number of the location where the group's calls will be forwarded.

  • Page 170

    Universal Registration/Cancellation (Cont'd) Action Results Dial the number of the group where call forwarding was registered. Dial the group number where You hear service tone. The you left a message followed following message displays: by the extension number of the party that left the message. CANCELED NOTES 1.

  • Page 171: Voice Calling

    VOICE CALLING The Voice Calling feature lets you send a brief, voice message to be heard over another extension's speaker. A two burst tone and your voice replaces the normal ringing. The receiving extension can respond to the message by pressing the extension's SPEAKER button or by using the handset.

  • Page 172: Voice Message

    VOICE MESSAGE The Voice Message feature works with voice mail systems. This feature lets you leave a message or listen to a recorded voice message. Your telephone is equipped with a message waiting (MW) button and a corresponding lamp. The flashing lamp indicates a waiting voice message.

  • Page 173

    Voice Message (Cont'd) FEATURE CODE To listen to a voice message registered to your extension: Action Results 1. Lift handset or press You hear message waiting SPEAKER. tone. 2. Dial the message waiting You are guided through the return code _______. voice messaging process by the voice mail system.

  • Page 174: Whisper Call Announce

    WHISPER CALL ANNOUNCE The Whisper Call Announce feature allows an ACD agent to hear the announcement when an ACD call is terminated to the agent. To receive a whisper call announce: Action Results • Answer the call by lifting the You hear the announcement.

  • Page 175: Program Mode

    PROGRAM MODE DESCRIPTION Program mode lets you assign, change, or display features to programmable buttons on your telephone. Table 2 lists the service codes that can be changed or displayed with the Program mode. Table 2. Programmable Features SERVICE FUNCTION/FEATURE CODE/FAB Security Code Key Touch Tone...

  • Page 176: Function Codes

    Table 3. Function Codes Code Feature Name Code Feature Name Autodial Bad Line Alarm Display Mode Change DND Override Malicious Call DND-Exemption Hookflash Signal Call Wait/Return Re-Display (Refresh) Forced Call Forward Joint Call Last Number Redial Call Forward - Flexible Saved Number Redial Group Paging through DT speakers...

  • Page 177

    DESCRIPTION Program mode is independent from the (Cont'd) Voice and Data modes on your telephone. Therefore, you can answer any incoming call while your set is in this mode without losing any programmed information. To accomplish this feature, your telephone must be assigned with a mode change button.

  • Page 178

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  • Page 179: Program Mode - Operating Procedures

    PROGRAM MODE - OPERATING PROCEDURES FEATURE BUTTON ASSIGNMENT VIA PROGRAM MODE When you want to assign a specific feature to one of your programmable feature buttons, see Table 3 for a list of features and corresponding feature codes that can be assigned. To enter the Program mode and assign feature functions to a button: Action...

  • Page 180

    Feature Button Assignment Via Program Mode (Cont'd) Action Results 5. Press the program mode You save your feature button. assignments and exit Program mode. The program mode and mode change lamps go off. NOTES 1. A two-digit function code or feature button is required to enter the Program mode.

  • Page 181: Alarm/reminder Setting

    ALARM/REMINDER SETTING The Alarm/Reminder setting lets you change or set the alarm feature of your FT12D, FT12DS, or FT24DS telephone. You can program the alarm to sound one time only, daily, weekly, or monthly. Action Results 1. Press the program mode The program mode lamp button.

  • Page 182

    Alarm/Reminder Setting (Cont'd) NOTES 1. Hour, minute, and date settings can only be two digits long. Any successive entries after the first two digits move the ones digit to the tens digit location; this overrides the tens digit. 2. Only certain numbers are accepted for alarm time registration. If an invalid number is entered from the dialpad, an error message displays.

  • Page 183

    Alarm/Reminder Setting (Cont'd) To set the day of the week (for monthly alarm): Action Results Dial the numbers from the dialpad: 1# = Sunday 2# = Monday 3# = Tuesday 4# = Wednesday 5# = Thursday 6# = Friday 7# = Saturday To save the Alarm Settings and exit Program mode: Action Results...

  • Page 184

    Alarm/Reminder Setting (Cont'd) To cancel the Alarm Settings and exit Program mode: Action Results 1. Press the program mode The program mode lamp button. flashes and the mode change lamp lights steadily. 2. Press the alarm reminder button. 3. Press the NEW CALL The alarm reminder lamp button.

  • Page 185: Automatic Handsfree Operation

    AUTOMATIC HANDSFREE OPERATION You want to cancel or activate the Automatic Handsfree feature at your extension. Action Results 1. Press the program mode The program mode lamp button. Dial the security code flashes and the mode change (if applicable). lamp lights steadily. 2.

  • Page 186: Feature Button Programming

    FEATURE BUTTON PROGRAMMING Feature Button Programming lets you assign, change, or delete a desired function on a programmable feature button. Your telephone must be available. Action Results 1. Press the program mode You enter the Program mode. button. Dial the security code The program mode lamp (if applicable).

  • Page 187: Last Number Display

    LAST NUMBER DISPLAY Last Number Display lets you verify the last dialed number that has been stored. Action Results 1. Press the program mode The program mode lamp button. Dial the security flashes and the mode code (if applicable). change lamp lights steadily. 2.

  • Page 188: Post-selection Option

    POST-SELECTION OPTION Your telephone has the capability to automatically place an existing call on hold whenever you select another line. Post-Selection Option allows you to cancel or activate this capability. Action Results 1. Press the program mode The program mode lamp button.

  • Page 189: Ring Over Busy

    RING OVER BUSY The Ring Over Busy feature lets you know that you have another call while you are engaged in another telephone conversation. You hear a muted ringing through your extension's speaker. Action Results 1. Press the program mode The program mode lamp button.

  • Page 190: Ringing Line Preference

    RINGING LINE PREFERENCE Ringing Line Preference can be canceled or activated at your extension. Ringing Line Preference allows you to automatically select the ringing line whenever you lift the handset or press SPEAKER. Action Results 1. Press the program mode The program mode lamp button.

  • Page 191: Saved Number Display

    SAVED NUMBER DISPLAY Saved Number Display lets you verify the last number you saved by the saved number display button operation. Action Results 1. Press the program mode The program mode lamp button. Dial the security flashes and the mode change code (if applicable).

  • Page 192: Security Code Assignment

    SECURITY CODE ASSIGNMENT Security Code Assignment allows you to assign or change your security code in order to prevent unauthorized entry into the Program mode. To assign or change the security code: Action Results 1. Press the program mode The program mode lamp button.

  • Page 193

    Security Code Assignment (Cont'd) Action Results 3. Press the NEW CALL button. 4. Press #. The following message displays: NO SECURITY DEFENSE 5. Press the program mode The program mode and the button to save information. mode change lamps go out. NOTES 1.

  • Page 194: Touch Tone Option

    TOUCH TONE OPTION Touch Tone Option lets you activate or deactivate the confirmation tone (touch tone) of the dialpad. Action Results 1. Press the program mode You enter Program mode. button. Dial the security The program mode lamp code (if applicable). flashes and the mode change lamp lights steadily.

  • Page 195: Display Features

    DISPLAY FEATURES Call Duration Call Duration displays in the lower right-hand Display corner of the FT12D, FT12DS, and FT24DS LCD screens. It times any call that comes to your extension. The display begins timing when: • Incoming DID calls are answered. •...

  • Page 196

    Display readouts appear in the following variations: 2000 FOR 2001 Extension 2000 called for your extension. You are extension 2001. 2000 FOR 2002 NANS Extension 2000 called for extension 2002. Extension 2002 was Call Forwarded - No Answer to your extension. 2000 FOR 2002 BUSY Extension 2000 called for extension 2002.

  • Page 197

    You dialed extension 2002 which was busy. You are given the option to use the Camp-On feature. A call originating from outside the F9600/ F9600c system is identified by its outside line (trunk) type (CO, tie, WATS, QDID, etc.) in place of the extension number.

  • Page 198: Calling Number Display Masking

    Calling Number Calling Number Display Masking prevents the Display Masking extension number of the calling party from displaying at the called extension or attendant console. This feature is controlled by the COS of the calling extension, and when it is used, the called extension displays five asterisks (*****) instead of the calling extension.

  • Page 199

    Basic display patterns are as follows: 2000 You called extension 2000 and it is ringing. 2000 ANSWERED Extension 2000 was answered. 2000 FWD TO 2220 You called extension 2000 and it was Call Forwarded to extension 2220. 2002 ANSWERED You called extension 2000. Extension 2000 was Call Forwarded to extension 2002 and the call was answered.

  • Page 200

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  • Page 201: Definitions

    DEFINITIONS Call Tones A number of call tones are provided through the handset and/or speaker of each telephone. They indicate the following: • Feature availability. • Call waiting. • Feature registration or cancellation acceptance. These call tones are described in the System Tones section at the end of this guide.

  • Page 202: Extension

    Feature Codes Feature codes, also referred to in this guide as code(s), are numbers programmed into the F9600/F9600c that allow a user to register or cancel a feature. The majority of features that are available to your extension can be accessed in one of two ways: •...

  • Page 203: Idle Line Preference

    Idle Line Each Digital Telephone can be programmed to Preference give you idle line preference. In this case, an available line (non-prime line) is automatically selected whenever a new call is placed while the prime line is in use. Line Status Each Digital Telephone button assigned has Indicators an associated line status indicator lamp.

  • Page 204: Mode Change Button

    Mode Change One of the programmable buttons can be Button assigned as a mode change button. It is used to access the desired mode of your telephone. Your extension has three different handling modes: Voice, Data, and Program. Each of these modes is accessed and operated independently by pressing the mode change button.

  • Page 205: Prime Line Preference

    Prime Line Your assigned extension is your prime line. Preference One programmable button is always assigned to access this line. Your set can be programmed to give you prime line preference. This means that your extension's prime line is selected automatically when you lift the handset or press the SPEAKER button.

  • Page 206

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  • Page 207: System Tones

    Busy Tone There are two types of busy tones in the F9600/F9600c system: • A standard busy tone (a repetitive 0.5 second tone followed by a 0.5 second pause) indicating that the number dialed is busy.

  • Page 208: Call Waiting Tone

    Call Waiting Tone This is two short beeps heard during a conversation to indicate that an incoming outside call is waiting. A call waiting tone from extension to extension is one short beep. Call Warning Tone This is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoing call.

  • Page 209: Line Status Led Indicators

    Table 4. Line Status LED Indicators LINE ACCESS Idle The line is not is use. Ringing The call is from an (Red lamp) outside line or from another extension. Recall Callback from either (Red lamp) a Camp-On registration or a Forwarded call.

  • Page 210

    Table 5. Ringing Patterns ON/OFF INTERVAL (IN SECONDS) TONE TYPE 10 11 12 13 14 STATION TO STATION CALL 1 SECOND ON, 3 SECONDS OFF INCOMING CALL 2/5 SECOND ON, 1/5 SECOND OFF, 2/5 SECOND ON, 3 SECONDS OFF CAMP ON CALLBACK FORWARDED CALL...

  • Page 211: Feature Codes

    Table 6. Feature Codes FEATURE FEATURE CODE Record your system's customized feature codes in the spaces provided below. Account Code Registration FLASH + Attendant Access FLASH + Attendant Recall Automatic Alternate Routing (AAR) Automatic Route Selection (ARS) FLASH + Automatic Route Selection - Manual Advance Bad Line Reporting + EXT...

  • Page 212

    Table 6. Feature Codes (Cont'd) FEATURE FEATURE CODE Code Call + ZN + IDC Code Call - Meet-Me + ZN Data Secure - Selective Day Mode Dictation Machine Access Do Not Disturb (registration) Do Not Disturb (cancellation) Do Not Disturb Override FLASH + Do Not Disturb - Selective Exemption + EXT...

  • Page 213

    Table 6. Feature Codes (Cont'd) FEATURE FEATURE CODE Message Waiting Retrieval Night Answer Night Mode Paging (System - All Zones) Paging (Tenant - All Zones) Paging (Individual Zone) Paging (Meet-Me - Individual Zone) Silent Monitor by ACD Group (registration) Speed Calling (System Level) + EC Speed Calling (Group #A access) + EC...

  • Page 214: Customized Listings

    CUSTOMIZED LISTINGS Paging Zone List ZONE PAGING AREA Group Paging List GROUP PAGING MEMBERS Code Call Zone List ZONE CODE CALL AREA...

  • Page 215

    CUSTOMIZED LISTINGS (Cont’d) Code Call Paging List ZONE PERSON PAGED...

  • Page 216

    NOTES...

  • Page 218

    SECTION 119-034-015 January 2001 P/N D119-034-015 Printed in U.S.A.

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