APPENDIX A - ERROR MESSAGES..........A-1 TABLE A-1 CONNECTION STATUSMESSAGES ........A-1 TABLE A-2 NATIONAL STANDARDIZED CAUSE VALUES ...... A-2 TABLE A-3 NETWORK SPECIFIC CAUSE VALUES......... A-3 TABLE A-4 UNIFORM CAUSE VALUES ..........A-3 TABLE A-5 LAN CONNECTION STATUSMESSAGES ......A-4 APPENDIX B –...
FCC REQUIREMENTS The Fujitsu SRS-12i / 24i IP Centrex Telephone complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure.
Raleigh, NC 27609 1-800-298-9007 IMPORTANT SAFETY INFORMATION The Fujitsu SRS-12i / 24i IP Centrex Telephone should be used in accordance with all instructions and precautions provided in this guide. • Read and understand all instructions. • Install cords where they cannot be a hazard to anyone walking nearby.
Verify that all are included prior to beginning installation. 1 – IP Centrex Telephone (SRS-12i / 24i), 1 – Handset, 1 – Handset Cord, 1 – Category 5 Ethernet Line Cord, 1 – User Guide (CD), 1 – Quick Reference Card, 1 –...
CHAPTER 1 – PART NAMES AND FUNCTIONS SRS-12i (front view) Speaker Display Softkeys Multi-function Buttons Microphone Function Buttons SRS-24i (front view) Speaker Display Softkeys Multi-function Buttons Microphone Function Buttons...
LAN & PC Connection DC Power (10/100 Ethernet) Connection SRS-12i / 24i (rear view) Rear Product Label Hand/headset Label Connection SRS-12i / 24i (botom view)
Display – Shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date and time of day are displayed. Multifunction Buttons – These buttons are assigned to call appearances or network features or one-touch numbers.
Product Label – Product Model, Part Number, Serial Number, MAC Address, and UL Certification information. FCC Label – Information on FCC Part 68 and HAC compliance.
CHAPTER 2 – NETWORK SETTINGS The following procedure will help a System Administrator, installer, or user to easily set up a Fujitsu SRS-12i / SRS-24i IP Centrex Telephone.
These instructions are intended mainly for System Administrators, service personnel or end users who are installing the Fujitsu SRS 12i / 24i IP Centrex Telephone. Please refer to the Initial Setup Procedure Diagram. Required Installation Steps Connecting a Fujitsu IP Centrex Telephone to the network Use Category 5 Ethernet cable or better to connect the LAN jack on the telephone to the LAN.
DHCP Setting (Option 13) DHCP is a Dynamic Host Automatic Configuration Protocol that allows a server to dynamically assign IP addresses to workstations. 1. Press OPTIONS, numeric key “1”, “3”, then ENTER. DHCP SETTING SUPPORTED (If NON SUPPORTED was selected previously, the screen will show “NON SUPPORTED.”) 2.
IP Address Registration (Option 14) When the DHCP is not supported, the IP address registration is required in order to operate the telephone. To register the IP Address, follow the steps below: 1. Press OPTIONS, numeric key “1”, “4”, then ENTER. IP ADDRESS REGISTRATION IP=10.36.213.210 2.
Subnet Mask Registration (Option 15) When the DHCP is not supported, the Subnet Mask registration is also required in order to operate the telephone. To register the Subnet Mask address, follow the steps below: 1. Press OPTIONS, numeric key “1”, “5”, then ENTER. SUBNET MSK REGISTRATION SN=10.36.213.210 2.
Default Gateway Address Registration (Option 17) When the DHCP is not supported, the Default Gateway Address is also required in order to operate the telephone. To register theDefault Gateway Address, follow the steps below: 1. Press OPTIONS, numeric key “1”, “7”, then ENTER. GW ADR REGISTRATION GW=10.36.213.210 2.
Feature Gateway Address Registration (Option 16) The Feature Gateway Address is required in order to operate the telephone. To register the Feature Gateway Address, follow the steps below: 1. Press OPTIONS, numeric key “1”, “6”, then ENTER. FGA ADR REGISTRATION FG=10.36.213.210 2.
VLAN Setting (Option 20) The VLAN Setting is required in order to operate the telephone. To select the VLAN Setting, follow the steps below: 1. Press OPTIONS, numeric key “2”, “0”, then ENTER. VLAN SETTING NON SUPPORTED 2. Press ENTER. ENTER ADM PASSWORD 3.
7. You now need to enter VLAN PRI value. VLAN PRI REGISTRATION PRI=7 (SELECT 1-7) To overwrite, simply enter the new value between 0-7. VLAN PRI REGISTRATION PRI=2 (SELECT 1-7) 8. Press ENTER. SUPPORTED ID=2000 PRI=2 COMPLETED After this message is displayed the telephone will reset and the options selected above will be implemented.
CHAPTER 3 – SERVICE SETTINGS Feature Gateway Alias Setup (Option 28) The Feature Gateway Alias registration is necessary in order to operate the telephone. Your service provider will provide the Alias. Contact your service provider for more details. 1. Press OPTION, numeric key “2”, “8”, then ENTER. FGA ALIAS REGISTRATION AL=91979012340101 2.
Setting-Up SPID (Option 8) The Service Profile Identifier (SPID) identifies your set to the network. The SPID for your phone may be given to you by your service provider, or it may be downloaded automatically by the C.O. switch at installation. Auto SPID If your C.O.
Manual SPID Entry 1. Press OPTIONS, numeric key “8”, then ENTER. The message ENTER SPID appears, with the current SPID number (if any) shown below it. ENTER SPID ID=01010101010101 2. Key your SPID number and press ENTER. The calendar display will be shown.
Note: For first time installations, download will occur without unplugging and plugging the AC adaptor from/into the telephone. At initial installation, when ENTER is pressed to save the SPID, the telephone automatically requests a download from the C.O. switch. This downloading function will work on switches that support parameter downloading (including Nortel’...
Loading or Modifying Network Data (after entering the SPID) This section explains how to use the KEY-ATTR feature in menu mode to load or modify network data. Enter network assignments using KEY-ATTR if the set is connected to a switch that does not support the telephone downloading function.
Key Attributes Configuration (Option 9) Before attempting to load or modify network data, obtain the current configuration from your service provider. This configuration information should show the Directory Numbers / Call Appearances, the features (with their feature numbers), and the telephone button to which each Directory Number / Call Appearance or feature is assigned.
Download To download the configuration, press 1, then ENTER. The following displays are shown: 3:29PM SEP 12 DL EXECUTING 3:29PM SEP 12 DL COMPLETED Manual Configuration The menu items in the manual configuration mode serve the functions listed below. If it is necessary to assign keys, please consult the instructions in the following selections.
Manual Configuration The IP telephone’ s first button is set at the factory as CA=1. There is no need to change this when using the CACH mode of managing calls. Your service provider will provide Call Appearance Numbers and associated telephone Numbers.
1. Assign buttons to Call Appearances In CACH 1. Press 1, then ENTER. CALL APPEARANCE MODE (XX) The multi function button LED shows the status assigned to it (usually by the C.O. download process). • Green indicates a button already assigned as a Call Appearance (CA.) •...
2. Assign buttons to network-provided features in both CACH and EKTS/ACO 1. Press 2, then ENTER. FEATURE ACTIVATOR MODE SELECT ASSIGN KEY The set’ s indicators show button status as follows: • Green indicates a button already assigned as a network feature. •...
3. Re-assign CA button as Directory Numbers, ACO/AFC. 1. Press 1, then ENTER. CALL APPEARANCE MODE SELECT ASSIGN KEY The first button lower left, lights green. The factory default is CACH, CA=1. 2. Press multifunction button 1. CALL APPEARANCE MODE CA=1 3.
Note: The telephone primary Directory Number must be entered on button 1. 8. Press OPTIONS to go back to Time & Date display. 9. To re-assign all other Call Appearances on your telephone as Directory Numbers, request a Down Load to the telephone from the switch. Note: You cannot have Call Appearances and Directory Numbers duplicated on the call buttons.
4. Assign buttons to network-provided Intercom and Group Intercom Press 4, then ENTER. ICM/GIC MODE SELECT ASSIGN KEY From this point the Intercom and Group Intercom keys may be assigned using the same process used to assign Call Appearances (selection 1 above). 5.
7. Assign the originating directory number key This feature works with a complementary switch feature that can be ordered from your telephone company. This is also called Call Appearance Reservation. For these features to work properly, both the telephone and the switch must be properly configured. The categories, described as “Call Appearance Reservation”...
8. Assign the reservation status to a call button If Call Appearance Reservation has been subscribed to as a feature on your line, this will be assigned in the automatic switch download. An assignment in the telephone, without subscribing to the switch feature, is not possible.
9. Assign the designated call appearances In Selection 5 and Selection 6 above, CONF and TRAN were assigned. The telephone automatically selects the call button to be used for the additional connection for a conference or transfer. This button is called the Designated Call Appearance (DCA).
Feature Activator and Button Placement Subscribed Feature Assigned FA SRS-12i SRS-24i Assigned FI Assigned FI 3 way conference FA 18 FA 60 Drop FA 19 FA 62 Transfer FA 20 FA 61 Message Waiting FA 63 MSG LED MSG LED...
SNTP Server Address Setup (Option 18) The default SNTP Server Address is set upon shipment from the manufacturer. The SNTP server IP Address can be obtained from the DHCP server if that option is provided. In order to change the address, follow the steps below: 1.
Daylight Savings Setting (Option 21) The Fujitsu SRS 12i / 24i IP Centrex Telephone allows the user to select Daylight Saving Time Setup when utilizing SNTP . 1. Press OPTIONS, numeric key “2”, “1”, then ENTER. DAYLIGHT SAVING SETTING SUPPORT 2.
Time Zone Setup (Option 22) The Fujitsu SRS 12i / 24i IP Centrex Telephone allows for many different time zones. The Time Zone setup is necessary when utilizing SNTP . 1. Press OPTIONS, numeric key “2”, “2”, then ENTER. TIME ZONE REGISTRATION EASTERN If Time Zone was already set up, the last time zone will be displayed.
Jitter Buffer Size (Option 26) This feature allows the user to setup how many packets of voice data are buffered. The default setting has been set upon shipment from the manufacturer. Refer to Appendix D, Jitter Buffer for more information about this setting.
TOS / Diffserv Setup (Option 23) The Type of Service (TOS) and Diffserv settings provide adjustable parameters to modify the quality of service desired for voice traffic. Refer to Appendix A, QoS Setting for more details. To make changes, follow the steps below: To set-up TOS, follow the steps below: 1.
Then, press ENTER. TOS S=7 COMPLETED Press either asterisk (*) to go back to sub-menu or OPTIONS to exit the option menu. To set-up Diffserv, follow the steps below: 1. Press OPTIONS, numeric key “2”, “3”, then ENTER. TOS / DIFFSERV SETTING TOS S=4 2.
7. You will need to set-up a voice value. DIFFSERV SETTING VOICE=101110 (0-1) Key 6 digits of voice value. DIFFSERV SETTING VOICE=111000 (0-1) 8. You can clear and re-enter the value by pressing CLEAR before saving the value. Then, press ENTER. DS S=101010 V=111000 COMPLETED...
RTP Port Registration (Option 24) Real Time Transport Protocol (RTP) is a thin protocol providing support for content identification, timing reconstruction, loss detection and security. To change the value for the RTP port, follow the steps below: 1. Press OPTIONS, numeric key “2”, “4”, then ENTER. RTP PORT REGISTRATION PORT=16384 2.
Optional FTP Address Setup (Option 97) This allows the System Administrator to change the FTP address for their specific location. The default FTP address is setup upon the shipment from the manufacturer. 1. Press OPTIONS, numeric key “9”, “7”, then ENTER. FTP ADR REGISTRATION FTP=10.36.213.210 2.
CHAPTER 4 – PASSWORD SETTINGS User Password Registration (Option 19) The User Password registration is necessary in order to prevent unauthorized entry into the telephone set. The User Password is used to access DHCP , IP Address, Subnet Mask, Default Gateway Address, Feature Gateway Address, and SNTP .
Administrator Password Registration (Option 27) The Administrator Password registration is necessary in order to prevent unauthorized entry into the telephone set. The Administrator Password is used to access options menus such as Time Zone, TOS, RTP Port, MAC Address, Jitter Buffer, and Alias. 1.
CHAPTER 5 – SOFTWARE DOWNLOAD Optional FTP Address Setup (Option 97) Updating the application software is a very easy process. The set can upgrade from the assigned FTP server address specified in menu option, Optional FTP Address Setup (Option 97). WARNING: While downloading the new software, DO NOT REMOVE POWER OR NETWORK from the set.
5. Press 1, then ENTER for YES. Or press 2, for NO then ENTER to cancel the operation. When 1: YES is selected, the set will go to the FTP site and begin the download, the following messages will be shown: FTP DOWNLOAD..
Press either asterisk (*) to go back to sub-menu or OPTIONS to exit the option menu. PASSWORD RESET If you misplaced your password, but you do not wish to invoke a Master Clear, contact your System Administrator or call Fujitsu Technical Assistance at 800-228-4736.
APPENDIX A – ERROR MESSAGES Various messages are displayed to describe connection or command status. Table A-1 Connection Status Messages Connection Status Messages BCS (Circuit-switched) Cause Message Displayed Description INVALID NUMBER Unassigned number NO ROUTE No route to specific network NO ROUTE No route to destination CHANNEL UNACCEPTABLE...
Service or option not available BEARER TYPE NG Bearer service not implemented Channel type not implemented REQUESTED FACILITY NOT Network cannot support requested IMPLEMENTED facility Service or option not implemented, unspecified INVALID CALL Call reference not currently in use Identified channel does not exist INCOMPATIBLE Incompatible destination Transit network does not exist...
Table A-3 Network Specific Cause Values Cause Message Displayed Description CALL IS PROCEEDING Call cannot be cleared due to other users SERVICE DENIED SPECIAL INTERCEPT ANNOUNCEMENT SPECIAL INTERCEPT Announcement that access code is not ANNOUNCEMENT: defined UNDEFINED CODE SPECIAL INTERCEPT Announcement that number is ANNOUNCEMENT: unassigned...
Table A-5 LAN Connection Status Messages Message Displayed Description Check LAN cable LAN cable is missing or not connected to the network DHCP Outage The DHCP server is not responding DHCP Reboot Telephone resets based on different IP address assignment from DHCP Server DHCP Lease Expired DHCP Server has not issued an IP address to Telephone...
APPENDIX B – SELF-TESTING The telephone has a self-test mode that performs tests, which include the following: • LED test • Key test (22) • Tone test (16) • Ringer test (17) • LCD test (11) • Hold Tone Check (18) •...
LED Test LED test is performed automatically when entering the self-test mode. It turns all LEDs red for the duration of the test. Key Test (22) 1. In the self-test mode, press numeric key “2”, ”2”, then “*”. Key Check Checking...
Upon the completion of the Key Test, if there are no errors, LE12 will light green. If there is an error, LE12 lights red. Consult your System Administrator immediately. 3. Press “#” to go back to Test Program display.
Tone Test (16) 1. In the self-test mode, press numeric key “1”, “6”, then “*”. Tone Check HS=1/SP=2 2. Press numeric key “1”, then “*”. Tone Check Handset You should be able to hear tone from the handset. 3. Press numeric key “2”, then “*”. Tone Check Speaker You should be able to hear a tone from the Speaker.
LCD Test (11) 1. In the self-test mode, press numeric key “1”, “1”, then “*”. LCD Check ABD.=1/ =2/CLEAR=3 2. Press numeric key “1”, then “*”. ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx 3. Press “*” LCD Check ABD.=1/ =2/CLEAR=3 4. Press numeric key “2”, then “*”. All pixels will be turned on. 5.
Hold Tone Check (18) 1. In the self-test mode, press numeric key “1”, “8”, then “*”. Hold Tone Check HS=1/SP=2 2. Press numeric key “1”, then “*”. Hold Tone Check Handset You should be able to hear music from the handset. 3.
Ping Test (9) 1. In the self-test mode, press numeric key “9”, then “*”. Ping Transmission 2. Press following IP address by using the numeric keys in order such as 192*100*. 09-192.168.1.100 pinging 3. When the check is complete and if no problems were found, the following screens will be displayed as shown below: PING:192.168.1.100 Reply...time=xxms...
DSP Coder Loopback 1. In the self-test mode, press K23(F) from the keypad diagram, then “*”. DSP Coder Loopback CK Test No.=1,2,3,4,5 2. Press numeric key “1”, then”*”. DSP Coder Loopback CK u-law Checking LE6 will light green. 3. Press “*”. DSP Coder Loopback CK Test No.=1,2,3,4,5 4.
DSP Coder Loopback CK G729A Checking ... LE2 will light green. 11. Press “#” to go back to Test Program display. Note: If the LEDs light red instead of green, contact your System Administrator or call Fujitsu Technical Assistance at 800-228-4736.
MAC Address Display (20) 1. In the self-test mode, press numeric key “2”, “0”, then “*”. MAC Address 00:00:0e:xx:xx:xx 2. Press “#” to return to the Test Program display. Ending Self-Test To end Self-Test, simply remove power and then reapply it. B-10...
APPENDIX C – MISCELLANEOUS AND GLOSSARY QoS Settings (TOS and Diffserv) The SRS-12i / 24i supports both the TOS and Diffserv parameters as QoS settings in the IP packet header. (Based on IEEE802.1p) The Fujitsu IP Centrex Telephone sets can utilize and modify both of these parameters to gain a desired level of QoS.
Port Number RAS: 1719, Q:931:1720 Automatic Adjust Voice Packet Length SRS-12i / 24i automatically adjusts its voice packet length and type of CODEC based on the preference list registered by Feature Gateway. Supported voice packet lengths are as follows: RTP Port...
Glossary Call appearance of a telephone number. Call button A button available for a voice call. CFD/CFB Call forwards incoming calls to a pre-assigned destination number when you “don’t answer” or when your line is “busy”; set up at service subscription . CFV/CFU Call forwards incoming calls to a number you select;...
The Real-Time Transport Protocol (RTP) is an Internet protocol standard that specifies a way for programs to manage the real- time transmission of multimedia data over either unicast or multicast network services. SNTP Simple Network Time Protocol. A simplified version of NTP – standard protocol used to synchronize system clocks on routers and computer systems throughout the Internet.