Fujitsu F9600 User Manual page 160

Silent Monitor by ACD Group (Cont'd)
To cancel monitoring and return to normal status:
Action
Hang up.
NOTE
If the agent being monitored disconnects from the call, the monitoring
function will begin for the next call in the group that has the shortest
waiting duration. If the group does not receive a call, the monitoring
function will remain in a waiting status until another call is made, then
Silent Monitoring will resume.
Results
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