Paper Feed Problems; Jammed Pages Are Not Reprinted; Paper Frequently Jams - Lexmark MS719 User Manual

Troubleshooting

Paper feed problems

Jammed pages are not reprinted

Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2
Select On or Auto, and then press
b
Resend the pages that did not print.
Were the jammed pages reprinted?

Paper frequently jams

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
•
Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 163.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
.
"Avoiding
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
Contact customer The problem is solved.
support.
208
customer