Paper Feed Problems - Lexmark CS927 User Manual

Troubleshooting
3
Read the warning message, and then select Continue.
4
Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.

Paper feed problems

Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Send the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the control panel, navigate to:
Settings > Print > Layout > Collate
b
Touch On [1,2,1,2,1,2].
c
Print the document.
Is the document collated correctly?
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select Collate.
b
Print the document.
Is the document collated correctly?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
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