Toner Rubs Off - Lexmark MS719 User Manual

Troubleshooting
Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Step 3
a
From the Paper Weight menu on the printer control panel, set Heavy
Weight to Heavy.
b
Resend the print job.
Does the toner rub off?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu Go to step 3.
on the printer control
panel, set the paper
texture.
Go to step 4. The problem is solved.
232
customer